Account Executives during the prospect/customer sales and renewal cycles. The team was responsiblefor requirements gathering, creating full stack solutions, determining professional services, closing thetechnical aspects of the proposed solution, and remaining engaged until the solution was implemented.The team supported Commercial, Healthcare, Enterprise, and SLED system engineers in the creation ofrequirements driven customer solutions, providing services for over 500 Systems Engineers in theAmericas, EMEA, and APAC regions.➢ Responsible for the onboarding and enablement of new employees beyond the standardenablement provided during the company new hire training. Goal: take a new hire from thefirst day to working with prospects within 90 days.➢ Spearheaded the development of the team's technical, human, and business skills such thattheir technical solutions aligned to prospect business challenges and solidified the customer/ Nutanix relationship.➢ Developed and nurtured strategic relationships with customers and partners to advancemutual business objectives➢ Addressed customer satisfaction issues by working with account management, customersupport SRE engineers, and Customer Success SEs to resolve customer issues in a timelymanner.➢ Collaboration with the Customer Success team on post-sale customer enablement andproduct adoption.➢ Instituted stakeholder driven charter for the team to more closely align with therequirements of our targeted customers.➢ Challenged the team to obtain and maintain Nutanix and external certifications at anelevated level. Targeted one new certification a quarter.➢ Collaborated with peer managers to maintain consistent expectations between the teamsand cross-account coverage. Documented all actions and reporting through SalesForce

Creation and management of the Center of Excellence solution engineers overlay team responsible for supporting Commercial, Healthcare, and SLED account executives as solution subject matter experts. The team spans eleven core and emerging products delivering product demonstrations, solution designs, prospect proof of concepts, cross-product solution integration, and customer/prospect training.- Recruited and ramped initial team to align with products and changing business models due to COVID. (Fully remote with national coverage) - Responsible for the onboarding and enablement of new employees beyond the enablement provided during the standard company onboarding process. Goal: take new hire from first day to working with prospects within 90 days.- Work across the product SE team to enhance their technical, human, and business skills such that their technical solutions align to business challenges and seed the customer / Nutanix relationship.- Address customer satisfaction issues by working with account management, customer support SRE engineers, and SEs to resolve customer issues in a timely manner.- Collaboration with the Customer Success team on post-sale customer enablement and product adoption.- A focused challenge of the team to obtain and maintain Nutanix and external certifications at an elevated level. Targeted one new certification a quarter.- Collaboration with peer managers to maintain consistent expectations between the teams and cross-account coverage.- Developed and maintained consistent practices for customer proof of concept activities to streamline the process and reduce the length of the proof of concept.

Managed team of 14 responsible for supporting inside account executives during the prospect sales cycle. The team was responsible for creating full stack solutions, closing the technical aspects of the prospect interaction, and remaining engaged until a purchase order is received. Worked with the inside and field sales account management team to align SE support to the needs of the account teams, working with the director of inside sales management to resolve any issues that arose between the teams to maintain focus on closing deals. - Responsible for the onboarding of new employees beyond the enablement provided during the standard onboarding. Goal is to take a new hire from their first day to working with prospects within 90 days.- Partnered with Inside Account team management on enabling their teams at a deeper level than they receive from the enablement team. The team uses two platforms; Beers with Engineers (fireside chat) and The Learning Series (focused learning) to deliver on this goal.- Work across the SE team to enhance their soft skills such that their technical solutions align to business challenges and seed the customer / Nutanix relationship.- Addressed customer satisfaction issues by working with account management, customer support engineers and SEs to resolve customer issues in a timely manner. - A focused challenging of the team to obtain and maintain Nutanix and external certifications at an elevated level.- Collaboration with peer managers to maintain consistent expectations between the teams and cross account coverage to AEs.- Developed and maintained consistent practices for customer proof of concept activities to streamline process and reduce the length of the proof of concept.

Managed the production teams responsible for the availability, allocation, support, & maintenance offile/block storage solutions, backup solutions, and physical/virtual servers in the Americas. The storageinfrastructure includes management of infrastructure associated with centralized fiber and IP-basedstorage, data replication, and disaster recovery capabilities. The total storage under management is~18PB of EMC based storage solutions, ~15,000 servers are supported through the data protectionsolutions. The servers under management include physical, virtual, and cloud servers running Windows,RedHat, AIX, Solaris, and HP-UX. ~17,000 enterprise production servers are supported through twoUS-based data centers➢ Responsible to deliver annual hardware and software currency refreshes for storage,➢ database, and operating systems. Drove execution of a three-year plan to migrate allprimary storage to all-flash arrays.➢ Partnered with Engineering and Architecture teams on tactical and strategic plans.Formulated and implemented a forward-looking Strategy for supporting on-premise andcloud based computing platforms.➢ Managed vendor relationships for storage and server-based suppliers from a technology,maintenance, and support venue.➢ Implemented consistent systems for monitoring and reporting of technologies for backupand storage environments.➢ Managed year over year positive improvement to operating expenses through simplificationof production environment through the removal of non-essential infrastructure and software.➢ Maintained 99.999%+ uptime across primary and secondary data centers using 7x16support model with on call secondary support.➢ Co-managed ESX virtual server production infrastructure team.

Multi-discipline manager responsible all aspects of information technology within Coastal. The role was inclusive of end user computing support, technology development, disaster recovery & business continuity, release & change management, business analysis, operations, engineering, and information security. The major challenges addressed included core systems conversion to Symitar, complete replacement of aging storage and networking technologies, creation and implementation of advanced monitoring capabilities, and migration of business critical applications from on-premise to cloud.Improved operational efficiencies and service availability while aligning staff to support a cloud first strategy.

Technology consulting and pre-sales support focused on Oracle hardware solutions (primarily disk and tape storage products). Responsible for coverage of global named accounts, financial services, and key accounts along the east coast. Developed and delivered Oracle presentations and demonstrations in line with customer expectations to address business and technology goals. Trusted advisor to internal and external clients on overall architect solutions. Provided direction and specialized knowledge in applying technology/application solutions to client business needs. Facilitation of customer product/application understanding through proven methods including proof-of-concept, and benchmarks throughout the sales cycle. Primary focus was on large /complex engagement that required creative and comprehensive solutions to provide business value. Focus areas include infrastructure consolidation, disaster recovery, performance optimization, and cost reduction.

Manage staff responsible for operations, architecture, design, support, & maintenance of the storage area network and backup systems at BB&T bank. Managed infrastructure provides centralized fiber and IP based storage, data replication, and disaster recovery capabilities. Work with the IT management team to set the long term direction for my areas of responsibility including architecture, budget, and staffing.The total storage managed is ~17 petabytes of EMC, Hitachi, and NetApp enterprise storage platforms including ~9 petabytes of NAS storage. The SAN fabric consists of Cisco and Brocade (McData) directors and switches. Responsible for data replication and image copies between the primary and disaster recovery locations in support of critical business continuity functions. Implemented enhanced reporting for all storage systems to quantify growth, manage usage, and qualify storage economics within the environment. Storage focus was on virtualization of the storage environment and enhancing the backup architecture to support virtualized infrastructure. (VMWARE ESX server and VDI infrastructure, IBM AIX LPAR infrastructure) The primary backup infrastructure is based upon EMC Networker technology with NetBackup as a legacy solution. The components inlcude StorageTek (Oracle) SL8500 and SL3000 tape libraries using tape encryption, Data Domain and Oracle VTL targets, and EMC Avamar in support of remote site backups.Managed teams responsible for Windows server infrastructure in the bank branches, insurance offices, core systems, and ESX infrastructures. The teams supported 3,600+ physical and virtual servers running Windows Server 2k3 and 2k8. The teams also supported core Windows technologies (AD, DNS, DFSR, etc..), Exchange, and WriteFAX.

Managed the team responsible for support, maintenance, and development of all computing environments. These environments include mainframe and distributed servers, network, telephone, and desktop responsibilities. Work with the senior management team to set the long term computing direction for the organization. Implemented robust technology to improve the quality of services delivered to the end user community in North America and the United Kingdom. Maintain 99.5%+ uptime across both US sites in all computing environments. Partnered with Software Development Manager to implement consistent development practices. Created and implemented best practices (ITIL Based) to standardize systems integration, documentation, and support.  Managed vendor relationships and contracts for all technology-focused suppliers. Implemented network and systems monitoring technologies.Outsourced non-core technologies; mainframe and WAN support.Reviewed/Approved all technology purchases for North America, ~$10 mil/yr.Led effort to implement and convert to open systems based ERP system from mainframe solution.

Managed team responsible for the secure design and implementation of Corillian’s Internet Banking solutions and applications. Worked with engagement, project, and customer management to convert requirements into solutions using Corillian and industry best of breed technologies. Corillian products are based upon Microsoft technologies. Evaluated and recommended technologies to enhance supportability of delivered solutions. Primary Corporate Security and Disaster Recovery representative for Professional Services. Architect, designed, and implemented customer solutions.Worked with Engineering to enhance future product capabilities.Integrated solutions into client management systems (NetIQ, Tivoli, OpenView)Developed and delivered Corillian specific customer training.Integrated partner technologies into implementation methodologies.Migrated customer development environments to VMWare infrastructure.Created and used best practices to standardize deployment, documentation, and support.Presented at financial industry user conferences. Enhanced effective chargeability of team with direct positive impact to corporate profitability.

Managed the team responsible for the design of systems, network, and application management solutions for Intel Online Services (IOS) data centers. Global presence of 4 primary and 3 secondary data centers. The primary integration was for OSS (Operations Support Systems) to support data center operations capabilities. The architecture required the integration of in-house developed and third party solutions needed to comprehend reliability, security, usability, cost, and scalability in the delivery of solutions globally. Worked with stakeholders to validate architecture met the needs of data center management and marketing. Spearheaded initial thinking towards Distributed Data Center Management concept with the desired result of reduced cost of services delivery. Established processes for support and escalation from data centers. Designed and developed System & Network management solutions architecture to support OSS functionality using Tivoli based products.Chairperson of the IOS Engineering Review Board and a member of 2 Intel Intellectual Property Committees (Internet/Software & Connected Products).Solution evangelist and technical liaison between development, operations and marketing.Co-authored RFP’s for professional services and systems monitoring requirements.Key contributor in the fit up of Virginia, United Kingdom, and Japan data center facilities.Managed vendors relationships from technology and support venue.

Designed systems, network, and application management solutions for customers, as determined through interview processes. Converted customer requirements into solutions using Tivoli based products. Systems setup and integration of Tivoli deployments in both test/development and production environments. Creation of master plans for customer deployments and staffing requirements. Weekly reports to customer management, project management, and solution documentation. Specialized in Tivoli Framework, Inventory, Distributed Monitoring, and Enterprise Console. Installation environments included financial, industrial, manufacturing, and medical. System and network management designProvided impact analysis and troubleshooting of customer environmentsDeveloped solutions architecture and installed those solutions at multiple customer sites.Project/Program Management with weekly progress reports to customer managementManaged Tivoli, customer, and third party resources – up to 10 total resources in engagements of up to 6 months.Designed and delivered customer required training curriculum.