Scott Kuntz Email and Phone Number

Provides support for the Barracuda Phone System, Spam and Virus Firewall, Email Security Service, and SSLVPNWork with engineering to test customer scenarios and replicate in a test environment. Experience in network, firewall, switch configuration. Knowledge of functionality and configuration of Polycom, Yealink, Cisco, Aastra, and Grandstream phones. Experience with Cisco, Sangoma, and Patton ATA devices.Knowledge of SIP, PRI, and Analog phone standards and configuration.Knowledge of working with Postgres and MySQL databases

Build and push applications to the test, beta and production servers for both internally and externally facing products on Windows, Unix and WebLogic servers. Support the systems on a troubleshooting basis with a large team of System Administrators, Engineers, and QualityAssurance. Run regression tests using a variety of applications. Currently working on learning TFS, .Net, and additional skills in PHP to further expand my knowledge of programming and systems support.

Wrote web based applications using PHP. In addition to this wrote unit tests using PHPUnit and also worked on the use of SOAP for a client website.

Responsible for handling first level and escalated level issues for internal and external customers on all of the product lines.• Worked with all customers, including Most Valuable Accounts on set-up, questions and difficulties regarding security, cookie, browser issues and authentication via IP/proxy server, referring URL (HTTP_REFERER), and barcode. Handled issues by phone, email, and chat. Contacted directly by customers and Sales Department for assistance.• Wrote\presented technical documentation on the use of the products and services as well as assisted Sales in RFP presentations for high value consortia purchases. Trained internal staff on the uses and troubleshooting of product lines. Trained customers on-site and via webinar in the use of product lines.• Created custom web pages and scripts for unique customer needs.• Maintained a lab of 10 computers for troubleshooting customer issues. Handled configuration, backup, and restoration to base loads with many versions of Microsoft, Apple, and Linux operating systems and various applications.• Assisted Marketing Department in the set-up and maintenance of trade show equipment.• Collaborated with Quality Assurance Department in the testing of new product and bug releases. Due to customer’s unique and custom set-ups, this was supplemental to pre-defined test plans.• Covered and backed up afterhours coverage.

ADVANCED DOCUMENT MANUFACTURING OPERATOR 1997 – 1998Handled prepublished materials for digitization that are used for the retrieval from the electronic vault and CD based products.• Assisted management to help increase productivity through different processes.• Acted as a Systems Administrator for the evening operation which included maintaining the servers.• Reviewed scanned and OCRd documents for the purpose of finding errors.• Selected articles out of different pages for the OCRs to produce into ASCII text.

Provided assistance to customers for rental and sales of video products.• Responsible for opening/closing the store, handling ordering and inventory, customer service, cashing out customers, return of inventory, and satisfying customer needs.• Handled internal computer support, in an on demand basis, before escalation to the corporate headquarters.

Handled daily design and production of TQM training materials for sale to the Corporate, Education, K-12, and Health Care sectors.• Produced electronic manual formats using Adobe PageMaker. Made edits to the design and content from an editorial board.• Formally trained in the use/presentation of various products for the purpose of training customers.• Maintained Apple Macintosh based computers on an AppleTalk network.