Head of worldwide customer success leading a team of dedicated customer success managers driving value realization for Worksoft's amazing customers.

Drove retention and growth by advising customers on adoption strategies to meet strategic objectives and attain value from their digital experience investment• Cultivated strong relationships with customer leadership teams to ensure alignment to desired business outcomes managing a $6M+ book of business including $1M in growth• Work collaboratively with sales, pre-sales, support, product management and others to ensure customer outcomes are aligned with their strategic business initiatives

Led the US East, Canada and Public Customer Success team managing 15 CSMs and managers supporting 125 enterprise customers with $60M+ annual recurring revenue. Created strategies to assist with platform adoption and increased customer value to drive renewals and expansion revenue and services opportunities and coordinated escalated issue resolution• Achieved 92.1% GRR and 118.3% NRR and 20%+ growth• Built trusted relationships with client leadership and executives improving NPS by 17 points

Helping our clients derive true value from their investments and increase their maturity with risk based, model-driven testing as part of their transformation to Agile and DevOps• Led all CSM’s with over $1M in services sales in North America each year• Achieved 95%+ GRR and 120%+ NRR managing 15 accounts and $7M+ ARR

SCUBA Instruction: Extended Range Assistant Instructor Trainer Open Water Advanced Open Water

Drove sales and revenue growth by identifying and pursuing new business opportunities, managing client relationships, and closing sales deals for software, server and network products and services

Drove sales and revenue growth by identifying and pursuing new business opportunities, managing client relationships, and closing sales deals for software, server and network products and services

Led the North America/East software presales team selling the most accurate and automated end-to-end eDiscovery, Enterprise Search and Automatic Categorization software solutions, helping large enterprises solve some of the most vexing search, classification, eDiscovery and compliance challenges.

Built and led the North America Public (FED, SLED, HCLS) Enterprise Software Presales team selling BI/DW, Security, Data Protection, Virtualization, Data Center Automation and Cloud offerings.

Staffed and developed various presales teams, including the Strategic Solutions Presales team and Technical Field Sales teams for the Americas, selling ITSM, BSM, CCM and Automation solultions, driving best practices, leading cross-solution engagements and supporting field enablement.

Evangelized the story of how Mercury solutions provide a unique advantage in addressing real world IT and business issues by automating Business Technology Optimization initiatives, leading demo's, POC's, architecture and deployment planning sessions and ROI studies.