Scott Latch Email & Phone Number

Boston, Ma, Us

Lead a team of Product Managers, UX Designers, and Development Managers to deliver on the product roadmap, achieving increased product usage and improved user experienceDefine product vision, definition, and pricing as part of the executive leadership team, driving overall strategic directionTranslate strategic vision into actionable roadmap, consistently meeting business objectives and driving the company's overall directionConduct thorough market research to identify emerging trends and opportunities in offsite construction for future product development initiativesEnhance customer satisfaction by addressing feedback and ensuring continuous product improvementLeverage data-driven insights to refine product offerings, resulting in improvements in user engagement and market positioningCollaborate with Sales, Marketing, and Customer Success teams to create training and promotional materials, ensuring successful product launches

Enhanced customer experience through consistent communication and process improvements, boosting customer satisfactionExecuted client onboarding programs, reducing time-to-value for new customersImplemented customer success strategies, improving satisfaction rates and providing personalized supportConducted account reviews to identify upselling opportunities, driving revenue growthServed as an escalation point for complex issues, restoring client trust and maintaining high standards of customer support and satisfactionCaptured customer requirements and worked with the product team to get them developed, ensuring the solution meets the customer's needs

Developed comprehensive BIM standards for multiple clients, increasing consistency and quality across projectsImplemented successful training programs for client staff on BIM tools and best practicesConducted regular model audits to ensure accuracy and compliance with industry and company standardsIncreased client productivity by creating custom parametric families for use in multiple projectsDeveloped Dynamo scripts that solve complex problems and improve time-intensive workflows

Provided consulting services to small and medium-sized architects and engineers, empowering clients to leverage advanced BIM tools and significantly improve project efficiency

Led a team of Product Managers focused on Autodesk Revit, balancing strategic vision with tactical execution to drive revenue growth, generating $320M revenue in FY15Defined Revit's vision and strategy for architecture, engineering, and construction industries, ensuring alignment with the Executive Leadership team's goalsDrove strategy from definition through implementation using agile software development across 17 scrum teams located in America, Europe, and AsiaConducted in-depth customer research, translating insights into actionable product strategies that addressed evolving AEC industry demandsDelivered compelling presentations on product vision to audiences of up to 250, establishing thought leadership in AEC software solutions

Drove product innovation by closely collaborating with product line management, defining vision and strategy to align with evolving architecture and construction industry trends and user requirementsManaged six scrum teams across America and Asia, ensuring product release objectives were metNegotiated and managed contracts with external software development partners, ensuring third-party solutions met customer needsConducted in-depth customer needs analysis through regular meetings, translating insights into actionable product strategies. Presented findings to large customer groups, driving product developmentLaunched Revit LT in FY13, a new product that generated $16M annual revenue by FY15, expanding market reach and boosting company profitsOrchestrated cross-functional collaboration, bridging Sales, Marketing, Technical Support, Customer Service, Legal, and Operations to ensure alignment of product goals, messaging, and strategies

Manchester, Nh

Delivered technical support for AEC products via phone and email, enhancing customer satisfactionRevit support lead, resolving escalations and mentoring team members, improving the team's support effectivenessDeveloped comprehensive knowledge base articles for common AEC product issues, empowering channel partners and customers to resolve queries independentlyConducted in-depth analysis of recurring technical issues, contributing to product improvements and user experience enhancements

Oversaw design and construction of multi-family residential projects ($8M-$25M), ensuring timely delivery and budget adherenceManaged CAD systems for a 30-person firm, enhancing efficiency and accuracy