Scott Latch Email & Phone Number

Boston, MA, US

Lead a team of Product Managers, UX Designers, and Development Managers to deliver on the product roadmap, achieving increased product usage and improved user experienceDefine product vision, definition, and pricing as part of the executive leadership team, driving overall strategic directionTranslate strategic vision into actionable roadmap, consistently.

Enhanced customer experience through consistent communication and process improvements, boosting customer satisfactionExecuted client onboarding programs, reducing time-to-value for new customersImplemented customer success strategies, improving satisfaction rates and providing personalized supportConducted account reviews to identify upselling.

Developed comprehensive BIM standards for multiple clients, increasing consistency and quality across projectsImplemented successful training programs for client staff on BIM tools and best practicesConducted regular model audits to ensure accuracy and compliance with industry and company standardsIncreased client productivity by creating custom parametric.

Provided consulting services to small and medium-sized architects and engineers, empowering clients to leverage advanced BIM tools and significantly improve project efficiency

Led a team of Product Managers focused on Autodesk Revit, balancing strategic vision with tactical execution to drive revenue growth, generating $320M revenue in FY15Defined Revit's vision and strategy for architecture, engineering, and construction industries, ensuring alignment with the Executive Leadership team's goalsDrove strategy from definition.

Drove product innovation by closely collaborating with product line management, defining vision and strategy to align with evolving architecture and construction industry trends and user requirementsManaged six scrum teams across America and Asia, ensuring product release objectives were metNegotiated and managed contracts with external software.

Manchester, NH

Delivered technical support for AEC products via phone and email, enhancing customer satisfactionRevit support lead, resolving escalations and mentoring team members, improving the team's support effectivenessDeveloped comprehensive knowledge base articles for common AEC product issues, empowering channel partners and customers to resolve queries.

Oversaw design and construction of multi-family residential projects ($8M-$25M), ensuring timely delivery and budget adherenceManaged CAD systems for a 30-person firm, enhancing efficiency and accuracy