- Returned to the company after nearly a 14-year absence to manage, within the team, an AR portfolio of $24M (of $51M+ overall - (debits only net). - Reduced 31+ days aged balances from $738K to $241K in first six weeks of return.- Reduced 61+ days aged balances from $358K to $196K in first 90 days of position.- Worked with IT team to resolve issues in Oracle with custom reports and selected invoice generation for multiple Bill-To's.- Documented customer master data steps for consistent reproduction of future core data integrity.

AR duties coordinating with billing attorneys, billing support teams and end clients.Managing targeted AR opportunities to reduce outstanding 60+ aged balances.Leveraging 3E collection system along with access to client portals and e-billing sites to spotlight payables issues.

Position is equivalent to high end customer service that services the needs of clients who are law firms. CSM’s are deployed as seamless members of the client’s own organization. Years of collection expertise are tasked with reducing the firm’s past due AR that can vary office to office and even from attorney to attorney by criteria. Technology and data analysis assist in the process with desired end results being reduced outstanding receivables with a focus on client retention.• Targeted high visibility, high risk receivables and recommend logical process approach to resolve delinquent AR with a heavy emphasis on customer service and client retention.• Performed manual manipulation of multiple output reports to show an accurate recovery rate for the cumulative overview.• Collected $912,605 from authorized client AR from October 2020 through December 2020.• Worked independently with minimal supervision within parameters of collection guidelines set forth by the assigned firm.

Accounts receivable position supporting high profile customers who primarily procure professional grade baseball and softball related products and apparel. Proactively monitor aging bucket data from JDE database and manipulate query information within Excel documents with VLOOKUP and contingent formulas. • Coordinated daily with internal EDI, customer service, deductions and sales support teams to resolve issues associated with pricing, seasonal product programs, returns and unidentified shortages.• Devised collection strategies to manage multifaceted portfolio of $43M+ based on varying credit terms.• Collected over $393K of historically delinquent AR from March 2019 through November 2019 on invoices aged 180+ days.• Maintained delinquency rate of items aged 30+ days below 5% and items aged 90+ days below 2% on a portfolio of $34.6M.• Cross-trained to support Credit Analyst function on mitigation of financial risk to the company while performing the duties associated with the credit hold review process.• During peak in-season baseball months, held 41% of $85M portfolio consisting of MLB, MILB and affiliates along with big box portal customers.

Position is equivalent to high end customer service that services the needs of clients who are law firms. CSM’s are deployed as seamless members of the client’s own organization. Years of collection expertise are tasked with reducing the firm’s past due AR that can vary office to office and even from attorney to attorney by criteria. Technology and data analysis assist in the process with desired end results being reduced outstanding receivables with a focus on client retention.• Targeted high visibility, high risk receivables and recommend logical process approach to resolve delinquent AR with a heavy emphasis on customer service and client retention.• Performed manual manipulation of multiple output reports to show an accurate recovery rate for the cumulative overview of my three designated client offices.• Collected over $1M from authorized client AR from October 2017 through March 2018.• Worked independently with minimal supervision within parameters of collection guidelines set forth by each firm’s assigned office.

Managed $23M+ portfolio of AR.Led mail merge project for banking remittance switch over for active customers.Manipulated Oracle bucket aging reports to track collection progress.Collaborated with internal sales support to resolve customer billing issues.

Credit Hold process support within the collections team.Data analysis of custom AR reports for management.Maintained internal and external customer relationships.Research of payment application history and billing issues.

Daily aging tracking progress reports.Support of Oracle supervisor while managing collection portfolios.Divestment portfolio projects.Handled key advertising and subscription customers in US and Canada.

Managed portfolio of accounts using Oracle 11i. Leveraged reports to highlight collection strategies.Worked with distributors and direct customers.Reviewed Dun and Bradstreet reports for new customer setup (credit limits, etc.).**** Temporary assignment

• Devised collection strategies on all top priority accounts in different aging buckets to effectively reduce aging and increase company cash flow. • Developed strong relationships with field personnel to maximize collection efforts and reduce past due aging. • Manipulated weekly and monthly reporting data with Excel in support of credit manager eliminating lengthy manual process formerly used.• Reduced over 30 day aging from $248K to below $60K over six-month period (76 %) exceeding 30% reduction goal.• Trained outsourcing replacement personnel to allow company to transition the regional collections department responsibilities to Manila for Wave 4 phase project within projected time frame.• Researched deductions based on payments received clearing invoices and taking credits less than the total transaction equaling a difference.

This was a temporary assignment.• Organized and systematically processed contract paperwork via Solomon accounting software to minimize additional support staff assistance. • Reduced large balance outstanding invoices using collection protocol for special clients increasing cash flow for the company. • Reduced the need for dedicated personnel to manual data process by using Excel (pivot tables and vlookup function) allowing additional personnel to be allocated to other projects.

· Increased sales by consistently marketing and updating database. · Organized and presented sales material and techniques at company-wide meetings. · Daily coaching, evaluating and assessing performance of subordinates. · Design advisor/consultant and project manager for exterior clients. · Primary sales representative for West County and Chesterfield regions.

· Chairperson for Employee of the Month program. · Responsible for tri-monthly customer invoices and other mass mailings. · Booked and processed new customer leases. · Coordinated with internal departments and external vendors to resolve issues. · Communicated with commercial lessees to resolve issues by phone, fax and e-mail.