Scott Liddick Email & Phone Number

Mclean, Va

My responsibilities include...on-boarding, developing and building relationships with clients. I also maintain and update all client documentation/records. I share client feedback with relevant Ntiva teams and team members and collaborate to ensure above expectation results. I conduct reviews of client accounts, tickets, and usage trends to provide meaningful feedback to achieve client goals. I work with technical team members to effectively manage the logistical aspects of support and service. I also communicate with clients regarding new products and services.

Washington D.C. Metro Area

I was responsible for growing and developing the customer base through both direct sales and VAR’s (value added resellers). My focus was traditional voice and data services as well as TEM services. Client base was a combination of managed customers, house accounts as well as new customers from prospecting and partnering with VAR’s.

Serve as an Account Manager for our TEM clients responsible for the day to day management of their account as well as helping to oversee the implementation into any applications used to manage the client. Managed customers were accounts with locations nationwide. My job included network and service optimization, selling telecom services within the account, contract negotiations, billing tickets, trouble tickets, invoice review, quoting telecom services, order provisioning and reporting.

As an Operations Manager and Director of Customer Care, I oversaw order provisioning with the carriers on all sales in the company, reporting on provisioning timelines, research and solve billing errors, point of escalation for carrier orders, research contract inquiries. I also implemented a program for retention of accounts to maintain and grow the business on all accounts that were not assigned to a sales person.

As a sales consultant the first three years, I maintained sales funnel of prospective clients, made customer calls, sales of all telecom services to prospective clients and customers, prepared proposals of telecom services for customers. I consistently achieved 100% of quota.

Linthicum, Md

As an ACCOUNT EXECUTIVE for the Baltimore/Washington Sales team, made sales and exceeded quota period selling voice and data products. Daily activity includes cold calling for prospects to set appointments utilizing both telephone and personal skills in front of potential clients. Also uncover client needs and build proposals based on facts. Draw up contract paperwork and enter orders. Track sales from customer signing through provisioning of order.

Washington D.C. Metro Area

As an ACCOUNT EXECUTIVE for the Northern Virginia and DC Sales team, made first sale in second week with company. Have met and exceeded sales quotas by selling voice (Local, Long distance, PRI’s) and data (Internet, Private Lines, Frame Relay) products. Stand at 148% to quota YTD. Also worked on task force with corporate office for feedback from sales team on Sales Funnel Automation Tool.

Columbia Md

As an ACCOUNT EXECUTIVE for a Charlotte, NC based Competitive Local Exchange Carrier, I was responsible for selling local, long-distance and Internet service to medium and large size businesses in territory consisting of Maryland and Northern Virginia. Helped to establish office in new market. Also included in marketing meetings to establish competitive nature of area and pricing. Routinely achieved 100% of quota.

Baltimore, Maryland Area

As a SALES EXECUTIVE for the nation’s largest communications company, I was responsible for selling local service to named Global and Growth Corporate accounts in assigned territory. As the Geographic arm of the National Account Team, responsible for understanding the account and offering solutions that meet the objectives of the National/Enterprise-negotiated terms or tariffs. Product mix includes Voice, Data and Point-to-Point connections. In less than nine months, distinguished myself by being at 140% of assigned quota.

As a SALES CONSULTANT for the nation’s second largest communications company, I was directly responsible for sales and service to small businesses throughout the continental United States, working on a diverse range of sales campaigns. Consistently met and achieved sales goals and objectives.