Scott Lindstrom Email & Phone Number

Newport Beach, Ca

Responsible for the assessment, design, development, delivery, and evaluation of learning solutions that support Hoag hospital’s educational goals.• Administration of SuccessFactors learning management system including but not limited to uploading on-line learning and resources, running reports, supporting system upgrades or changes, helping users, providing training, etc. Set up multiple Assignment Profiles, created Items and Curriculums for various departments. Helped troubleshoot and created job aids and support emails for end users with questions.• Develop, update, and maintain elearning courses for all Hoag departments using adult learning strategies and the latest technologies. This includes using PowerPoint and Articulate 360 templates to develop a consistent look and feel across Hoag Hospital.• Assess training needs and assist various departments on reaching their goals. Worked with departments adding their first online training programs such as Pharmacy, Cybersecurity, Hoag Addiction Treatment Center, Rehabilitation Services, Heart and Vascular Institute, etc.• Implemented the new Epic platform for staff, downloaded the training and created curriculums for the various departments.• Supported the Pathlore LMS which was used for licensing tracking and reporting. Set up new managers and taught them how to enter licenses and run reports.• Managed partnerships for content vendors such as Skillsoft, CiNet, GE Healthcare, and Vivid Learning.

Aliso Viejo, Ca

Developed WBT & ILT courses for iHeartMedia's Revenue Platform division which implemented Salesforce CRM enterprise wide.Responsibilities included: instructional design, script writing, web-based training, developing elearning templates, graphic design, HTML, video development, LMS administration and project management.Applications used: Articulate Storyline 2, Articulate Studio 13, SnagIt, Camtasia Studio 8, Audacity, VideoScribe and WalkMe.• Salesforce CRM Demo. Used VideoScribe to visually demonstrate the benefits of Salesforce to Account Executives.• Navigating Salesforce. Elearning course that teaches end users how to navigate Salesforce quickly and easily.• Account Executive Pending. Best Practices for Account Executives when providing information on pending opportunities.• Creating an Opportunity. How to build an Opportunity Template, create new opportunities, add product lines and manage opportunities for Account Executives.• Approval Process for Traffic Managers. Teaches the Traffic Manager their roles and responsibilities as an opportunity goes through the approval process from start to finish.• Used WalkMe to create Walk-Throughs that provided on-screen step-by-step guidance to complete tasks. Successfully reduced Salesforce customer support calls.

Mission Viejo, Ca

Developed instructor-led and elearning courses (Adobe Captivate) for Covered California™ which is California’s state exchange for healthcare insurance. Course examples include:• Introduction to Covered California. Instructor-led course that included a PowerPoint, Instructor’s Guide, and a Participant Guide. Developed for call center representatives who help consumers understand the Patient Protection and Affordable Care Act.• Affordable Care Act. This course discussed the fundamentals of the federal law passed in 2010 and the steps California has taken to meet federal guidelines. Topics included fundamentals, benefits, coverage, eligibility, assistance, and how to access to Covered California.

Westminister, Ca

Responsible for the design, elearning development, and production of web-based training courses.• Domestic Rates Made Simple. This web-based course includes 3 modules designed to give call center representatives a basic understanding of domestic rate plans, rate calculations, and delivery & generation charges.• Developing Southern California Edison’s web-based training template based on SCE’s branding standards and style guide. This includes using SCORM standards and integrating with the SCE Learning Management System (LMS).• Creating elearning scenarios for new call center representatives using Captivate. Each scenario will included a Show Me and Try It mode to demonstrate how to handle each type of customer call.

Providing instructional design, technical writing, and elearning course development services for a variety of business clients. • Developing web-based training courses for the major electrical provider in southern California.• Wrote storyboards and developed web-based training and instructor-led courses for a major automotive client.• Developed elearning courses and instructor-led training for a generic pharmaceutical manufacturer.• Instructional design and storyboard writing of Shareable Content Objects (SCOs) for large Telecommunications company.• Revised and edited training materials and presentations for new Microsoft products. This includes SQL Server 2008, Windows Server 2008, Identity Lifecycle Manager 2007, and similar products.

Developed instructor-led, virtual classroom, online training programs, and job aids. Online courses developed using EEDO ForceTen Learning Content Management System (LCMS). • Developed training curriculum and blended-learning courses for Presto, Apria’s new Business Intelligence software for nationwide deployment. Courses included: Introduction to Presto, Basic Terminology & How to Navigate Presto, Basic Report, and Advanced Report training courses.• Designed and developed online training program for delivery of power scooters for drivers. Course modules included Delivery Guidelines, Product Overview and Demonstration, Scooter Care & Maintenance, and a quiz to verify transfer of knowledge.• Developed Medicare Capped Rental Guidelines online course. Topics included an Overview, Changes in Service, Equipment Replacement & Service, How to Handle Exceptions, FAQs and Additional Resources.

Responsible for the design, development, and production of learning solutions and tools for the Coffee Bean & Tea Leaf team members. Collaborated with all departments to ensure that all materials are consistent with current policies and standard operating procedures (SOPs).• Developed Customer Service Planner (CSP) User’s Guide for new scheduling software application for store general managers. Topics included how to add, schedule employees, edit, and update employee schedules based on store sales.• Completely revised and updated Equipment Maintenance Manual using information mapping following new style guide.• Updated Barista Training program and added new modules to train new hires on how to be a successful Barista. 10 module course included topics such as Coffee & Tea basics, Making ice blended drinks, Espresso bar, Serving food, Operating register, and Customer service.

• Evaluated, selected and implemented new CRM software to track and automate ECCO sales, implementation, and support activities. Defined implementation requirements and processes. Managed workflow improvements after implementation.• Developed and delivered Salesplace CRM training for AACN employees. Added how-to-guides and FAQs into system to support agents answering questions for clients ordering elearning products.• Evaluated new LMS vendors and selected Learn.com as part of internal AACN project team.• Developed and managed formal workflow process for improvement of legacy LMS to ensure AACN business and technical requirements were met.• Managed legacy Learning Management System (LMS) daily activities such as user calls, support emails, student changes, etc. • Project managed technical implementation of AACN courseware with new LMS distribution partners.• Developed and delivered online training for new helpdesk vendor and distribution partners who provided technical support to AACN clients.• Created new escalation process, trouble-shooting guides, knowledgebase articles, and support solutions for technical issues with AACN E-Learning products for customers, business partners, and internal audiences.

• Designed and wrote storyboard scripts for a series of one-hour web-based training modules for Volvo employees. Topics included the history of Volvo, core values, safety innovations, and the future of Volvo.• Developed Volvo S40 Pre-launch training kit for dealers and sales consultants that contained press-releases, checklists, question & answer sheet, and a preliminary information guide.• Volvo Competitor Sales MIB (Meeting in-a-box) training. Developed a series of PowerPoint presentations for District Sales Managers to train Volvo sales associates how to sell against the competition. Covered product knowledge, product presentation, competitor strengths and weaknesses, selling to the customer.• Kia New Employee Orientation. Developed a one-day orientation program for new employees. Topics covered History, Culture, Organizational structure, Marketing, Customers, and Product line. Included Instructor’s Guide and Student Guide.

Part of cross-functional project team that defined project business requirements and implementation of customer support tools. • SAM Report tool that generated a system diagnostic report to make hardware and software recommendations for clients. Increased sales and reduced support calls.• NOW (Netapp on the Web) tour. Developed tour requirements, UI design, and coordinated initial Flash development with outside vendor.• Translated NOW tour into 7 languages. Defined localization requirements, coordinated translation with international vendors, internal testing, QA, linguistic and technical accuracy.Senior Instructional Designer, 1999 to 2000.• Developed series of “how to” streaming videos for Netapp technical support and customers.• Authored C1100 NetCache wbt course for third party support vendors and service providers.• Developed SnapMirror software course for Sys admins on how to schedule, test and troubleshoot systems, back up enterprise data and files.

Provided E-Learning course development services for Fortune 500 clients. Services included; consulting, instructional design, script writing, web-based course development, graphic design, and project management. Management responsibilities included RFP’s (Request for Proposals), budgeting, client relations, marketing, and project management. Value Added Reseller (VAR) for complete line of Macromedia products. Managed day-to-day operations and developed company to a staff of four developers.• Pacific Bell. Created customer service training courses for customer assistance, telesales trainees, basic operator skills, and work print reading.• Bechtel. Authored software courses for the Procurement division, which included an introduction new procurement software, Expert level Procurement training, How to use the ToolHound Tool crib software, and Bar-code Reader training.• Kaiser Permanente. Simulated software training for doctors on new patient data tracking software on Tn3270 screens.