Strategic Financial Services & Operations Executive | Risk Management, Consumer Lending, Credit, Collections & BPO, Shared Services & Call Center Specialist Forward-thinking Financial Services and Operations Executive with over 25 years of extensive experience across Asia in Financial Services, BPO, Shared Services, Call Center operations, and Consumer Lending. Proven track record in transforming risk management and credit collections landscapes while establishing and optimizing large-scale operations. Skilled in setting up and starting new businesses, with extensive experience in nurturing startups and driving their growth. Adept at leveraging cutting-edge technology, and fintech solutions, to enhance operational efficiency, regulatory compliance, customer satisfaction, and business growth. Demonstrated ability to lead diverse teams, foster a culture of continuous improvement, and drive significant financial performance and innovation in both established organizations and startup environments. Areas of ExpertiseRisk Management & Compliance, BPO & Shared Services Management, Call Center Operations & Optimization, Consumer Lending & Credit Collections, Debt Recovery & Collections Management, Credit Management & Accounts Receivables, Asset Management, Business Control Management, Operational, Strategic Planning & Execution, Team Leadership & Large-Scale People Management, FinTech Integration & Innovation, Cross-Cultural Team Leadership & Management, Regulatory Compliance & Frameworks, Financial Product Design & Development, Strategic Financial Analysis, Vendor Management & Partnerships, Cost Optimization & Efficiency Strategies, Client Relationship Management, Data Analytics & Real-Time Decision Making.Core Competencies• Large-Scale BPO & Call Center Operations• BPO & Shared Services Management• Call Center Operations & Optimization• Risk Management & Compliance• Strategic Business Planning & Execution• Collections Strategy Development & Debt Recovery• Credit & Accounts Receivables Management• Operational Excellence & Process Improvement• Team Leadership & Large-Scale People Management• Technology Integration & Innovation• FinTech Integration & Innovation• Process Optimization & Improvement• Vendor & Client Relationship Management• Consumer & Commercial Debt Collections• Cost Reduction & Efficiency Strategies• Regulatory Compliance & Navigation• Product Development & Financial Analysis• Stakeholder & Vendor Management• Startup & Entrepreneurial Leadership• Audit Preparedness & Legal Compliance• Business Set-Up & Expansion
Listed skills include Business Analysis, Business Process Improvement, Software Documentation, User Acceptance Testing, and 6 others.
