Scott Lively Email & Phone Number

Naperville, Il, Us

• Led a diverse team of 28 - 45 technical managers, software developers, testers, UX designers, and interns across 5 countries and 11 time zones. Geographic distribution enables the timely support of global development teams and leverages cost efficiency in lower cost regions.• Supported $750M+ in global annual product revenue. Software components and design system adopted by 30+ applications across 3 Nokia business groups. Applications featured prominently at customer events and major tradeshows. Components and design system significantly decrease development cost and time to market, while increasing consistency across Nokia applications. • Transformed UX Design Services team in difficult business conditions. Staffed team with a combination of full-time employees, students and trainees, and external vendors. Built UX design expertise in cost-efficient countries. Secured UX support plans across organization with Project Management, Customer Partners, Procurement, and Finance. The mixed staffing model ensures UX coverage across the organization via direct funding, cross-charging, and contracted support. Contracted support provides budget flexibility. Governance by full-time staff ensures quality, consistent designs.• Oversaw hiring and managed staff levels as required by business conditions. Fostered a team atmosphere that enabled regular conversion of co-op students into full time employees. 57% of direct report new hires started as co-ops with the team. Created and maintained a balanced mix of senior and junior staff. • Increased test automation by more than 10X and automated up to 90% of testing. Decreased support requests by 18% in 2024.• Engaged team members through consulting projects, mentoring opportunities, technology deep-dives, and PoC’s (e.g., generative AI). Engagement and education are key pillars to retention in the team. Sandbox applications/PoC’s provide a jumpstart for application development teams.

• Produced React-based user interface libraries, charts, maps (server and client), and reporting components in support of the Nokia Design System. Supported tokenization, theming, RTL, 118N, WCAG. Design system used by 41 teams. Built a developer community of 800+ developers to provide support. Components achieve significant cost savings for application via reuse, software quality pretesting, scope of functionality, and defined component maintenance or evolution roadmaps.• Enhanced software quality and decreased support ticket volume more than 39% between 2021 and 2023. Focused on automated testing to cover new functionality and minimize regression errors. • Cross-trained team members on components to build their skillsets.• Established a regular software release cadence via Agile Scrum. Created a prioritization and allocation process with Design Leads and Product Management to ensure timely UX support for applications. • Secured timely critical fixes from vendors for components deployed to Nokia customers.

• Product managed software assets related to user interface development, reporting, security, and API exposure during Nokia's Common Software Foundation dynamic growth phase.• Gathered requirements, prioritized features, and defined roadmaps. Functioned as the liaison between application and asset development teams.• Served as Scrum Master across software assets. Collaborated with development teams to scope sprint content, conduct agile ceremonies, right-size release content.• Collaborated with advanced procurement and legal teams to acquire licenses for commercial and open-source software (approx. $600K/year).

Naperville, Il

• Defined vision, strategy, and business, technical, and performance requirements for a cloud-based e-learning application supporting 70K+ users. Requirements covered social, mobile, analytics, and assessment features. • Identified innovative use cases for e-learning applications (e.g., mobile, gamification, augmented reality).

Bachelor Of Science - Bs, Psychology

Doctor Of Philosophy - Phd, Cognitive Psychology