Senior Systems Engineer
CurrentProviding efficient and professional technical support to Iocane Managed Services clients.Planning, designing, implementing, and managing core infrastructure and network monitoring.Assisting with infrastructure implementations from staging to live deployment of a solution including best practice guidelines and implementation support.Performing operations, maintenance, and troubleshooting for technical issues related to, but not limited to, Cisco IOS, NX-OS, and UCS, Palo Alto PAN-OS, Fortinet FortiOS, HPE 3PAR, Nimble, MSA, Brocade, and ProLiant.Providing support for core application stacks such as Active Directory, Exchange on-premises, Exchange Online, WSUS, CommVault, Veeam, SolarWinds and Zabbix.A history of successfully providing priority 1 support and resolutions in emergency situations.