Scott Lofton Email & Phone Number

Charlotte, North Carolina, Us

▪ End-to-End Deployment Management: Agile Environment: Experience in overseeing the entire deployment lifecycle, from planning and designing to execution and post-implementation support, ensuring seamless transition and minimal downtime.▪ Blended technical acumen with Program and Project Management experience when working with Enterprise Architects on the implementation of new integrations of Tools and Technology in the Bank.▪ Managed project expectations through regular meetings and project status reports.▪ Performed as the technical leader for the team - responsible for effectively leading the technical conversations and working as a liaison between the Project Team and System Architects.▪ Prepared content for executive syncs between departmental managers and company executives.▪ Provided technical oversight and assessment of systems and processes resulting in a total system solution that was robust and met organizational requirements and governance.▪ Leveraged years of technical experience while managing complex project initiatives to identify gaps and implement best practices for the Bank.

Arlington, Virginia, Us

• Provide supervision of Operations Staff• Prepare plans/OPORDS/REFRAGs• Coordinate the military decision-making process (MDMP) during operational periods• Developed techniques, tactics, procedures• Participate in development of operational orders• Provide mentoring and guidance to subordinates, peers and senor staff officers

Arlington, Virginia, Us

- Prepare, authenticate and publish Standard Operating Procedures and recommend priorities regarding allocation of resources.- Ensure the readiness of the whole command.- Identify internal and external training programs.- Oversee the Conduct of training, inspections and evaluations and the compiling of training records and reports at the completion of training.- At the completion of training programs ensure the results are reported in a timely manner to the Operations Officer.

Arlington, Virginia, Us

• Assist in planning, managing, directing projects and related directorate activities. • Track budget and provide schedule progress using metrics and provide change control management to meet changes in project requirements. Identify issues and provide recommendations for remediation to senior leadership.• Participate in command and Army conferences as presenter and facilitator. Frequently interact with industry partners concerning status of technology developments in support of Army requirements.• Communicate with project execution team and external customers to ensure projects are delivered on-time and on budget.

Arlington, Virginia, Us

Assists the commander as senior enlisted member in the unit. Acts as principal enlisted assistant to the commander. Keeps apprised of all policies of the commander. Disseminates information to the unit's enlisted personnel regarding such policies. Reports to the commander on the status of matters pertaining to the efficient operation of the command. counsels subordinate unit noncommissioned officers as required to improve the general effectiveness of the command. Interviews and counsels enlisted personnel on pertinent professional and personal matters that may affect the efficiency of the command.

Stamford, Connecticut, Us

- Created and delivered presentations to senior management of the organization regarding project timing, cost, risks, and quality (scope and performance)- Using Jira and Trello documented, planned, and communicated best practices on project management goals and deliverables- Monitored and confirmed organizational adherence to policies, procedures, regulations, and standards during project lifecycle - Facilitated project update sessions to review new project proposals, provide project updates, escalate and prioritize the Project Portfolio- Responsible for developing, monitoring, and achieving any assigned budgetary goals as they pertained to projects using documented Agile standards- Helped define quality metrics and implement measurements to determine project/program effectiveness, efficiency and measure the overall quality or impact of projects- Instrumental in developing strategic insights across multiple product teams, including revenue, marketing and operations departments

Charlotte, Nc, Us

▪ Data Center and Network Infrastructure Deployments: Hands-on experience in deploying critical infrastructure in highly regulated environments ▪ Cloud Architecture Design: Experience designing and architecting cloud infrastructure solutions using platforms like AWS, Azure, and Google Cloud, tailored to meet business requirements.• Manage engineering staff for all processes (Project Engineers / Network Architects / Support Engineers / Project Management / Technical Support - 24/7/365 environment) utlizing ConnectWise Manage/ConnectWise Automate/ITGLUE• Sales plan strategy, development and implementation pertaining to neteffect’s suite of IT service offerings providing assurance for the small, medium and growing companies in the Charlotte and surrounding markets.• Prepare and deliver sales proposals based on customer budget requirements and feedback from outside sales personnel – to meet the customer IT needs and stay within budget constraints and objectives.• Monitor customer feedback through internal system with key metrics that are based on “real time” customer feedback.• Customer Dispute resolution – work with appropriate internal departments as needed to resolve customer issues utilizing exemplary client service skills with the goal to maintain and extend client relationships.• Oversee tracking of data about accounts, intervening when problems occur – problem resolution.• Following up with new customers after initial period to determine their experience overall with our organization and identify any areas for improvement.• Provide professional, technical analysis and support of pre-sales process for sales personnel.• Manage Project Manager who develops and manages department projects to include developing and implementing new and emerging technology projects, selecting external vendors for projects, contract negotiations, project estimations (time-on-task) and material purchasing.

Charlotte, Nc, Us

▪ Cloud Migration: Successfully led migrations from on-premise data centers to cloud platforms, with a focus on optimizing performance, security, and cost-effectiveness and managed hybrid network deployments involving both cloud-based infrastructure and on-premise solutions, with a focus on secure data transition and scalability.▪ Responsible for the day-to-day operations of the Client Services area (including Engineering, Infrastructure and Security and Project Management) assuring the smooth operation of the departments when responding to internal and external requests.▪ Managed Team of 18 Engineers/Project Managers/Help Desk Personnel on the daily operations of tech support and project implementation utlizing ConnectWise Manage, ConnectWise Automate, ITGLUE.Responsible for the timely and successful completion of sales solutions within the Managed Services arena.▪ Worked together with the sales group to architect solutions that met both the budget and the business requirements of the customer/prospect.▪ Significant experience with network solutions from Cisco, Fortinet along with security experience with Fortinet, Sophos, and Cisco.

Pembroke, Bermuda, Bm

Completed a yearlong project to relocate the corporate headquarters from New York to North Carolina and merge two windows domains. Currently upgrading the network infrastructure for 5 remote office locations by adding additional data circuits and E-Series Cisco Routers. Completed the upgrade from Exchange 2003 to Exchange 2010 and implemented the use of Exchange 2010 online archiving. Current focus is on building out the production and disaster recovery data center locations. Consolidating server environments and expanding the virtual environment to reduce cost, improve efficiency and lower space requirements.

Monett, Missouri, Us

•Supervise Senior Network Engineers providing oversight for Customer Support calls and orchestrating support for escalated support issues.•Develop and maintain the schedule for new installations, onsite support issues and all other situations requiring Hardware Support Personnel involvement.•Manage the team responsible for the Design, implementation and maintenance of the images for servers and workstations for client installations. •Develop and maintain training plans for both junior and senior engineers in the department to ensure adequate training for all personnel.

Fort Liberty, Nc, Us

Attended the United States Army Sergeants Major Academy for 11 months (Resident Course) and learned a substantial amount about planning and implementing strategic operations in a hostile environment. While attending I finished my undergraduate degree in Psychology and started my Masters in Information Technology Management (ITM) and Masters of Business Administration (MBA). I expect to finish the ITM in March 2011 and the MBA in January 2012.

Fort Liberty, Nc, Us

•Wrote statements of work that helped the Iraqi government buy over $100 Million in communication equipment. While scrutinizing the contracts awarded that saved an additional $5 Million in contractor over charges. From tactical radios for the Iraqi Army to installing the communication backbone for the Iraqi MOD.•Developed systems and procedures that for the first time allowed the Iraqi MOD to have computers and Voice over IP telephones.•Provided budget estimates and recommendations that saved the Iraqi Government $25 million during the end of year budget review and renewing of contracts in support of the Iraqi Ministry of Defense.•Awarded the Bronze Star for many accomplishments during mobilization.

•Implemented a “shop floor display system” which allowed shop floor employees to independently display manufacturing processes and changes for all product specs to include the latest revision of engineering drawings.•Migrated from a Dial up Networking System used by remote users to a Virtual Private Network Solution using Cisco PIX and Managed DSL Circuit.•Directly responsible for designing and implementing the business plan required for converting the entire LAN network from a Token-Ring LAN to a switched Ethernet-based LAN with Cisco 10/100/1000 Switches, STP Cable and 6 & 12 conductor Fiber.•Developed the plan for sample restores of critical data to ensure system and data integrity was maintained. •Designed and maintained web presence consisting of internal and external web sites•Created and/or verified site as-built documents and network diagrams.

Mba, Business

Masters, Information Technology Management

Bachelor'S Degree, Psychology

Certificate Of Completion