Scott Lohr Email & Phone Number

Lawrenceville, New Jersey, Us

~Experienced Insightful Solutions~Order to Cash~Digital Transformation~Implementations~Optimization

Innovative Water 12/2019 - 04/2021 was a recent private equity carveout in the CPG and water treatment industry. I was initially brought onboard to stand up the credit and AR departments for 3-4 months. After careful review of their processes and procedures I identified several key areas for innovation and improvement. I successfully presented a business case and implemented an end-to-end Cloud based solution to connect B2B customers, Sales, AR and Customer Service for invoice, statement presentment and ACH/credit card payments with $700k+ in annual expense savings.As the Project Manager and SME, I led IT the team and 3rd party vendors to define, configure, test, and integrate a PCI compliant portal with BofA, Citi Bank and SAP via Chase and Paymetric processors to achieve level 3 data rates.• Established training, on-boarding, communications, and adoption metrics.• Created web layout and B2B Customer portal connectivity via home page and Salesforce.• Expanded SAP ECC 6.0 and Salesforce process initiatives to align departments and reduce waste.• Managed weekly executive status, task, Risk and RAID reports with the PMO, keeping on time and within budget.• Developed new Credit policy, procedures within Salesforce to mitigate risk and exposure.• Provided guidance to accounting to increase efficiency in the rebate process with the design of Salesforce workflows.• Reviewed data and performed UAT for AR migration to new company instance in SAP.

Kennesaw, Georgia, Us

Led a Shared Services team of 23 US and 50 offshore employees with $106mm in receivables representing more than 60,000 accounts in 3 offices and 900 store locations.Managed large National account reconciliations and customer engagement to improve the relationships and purchasing power.Directed all AR conversion implementations from Pep Boys SAP commercial platform to Auto Plus while maintaining a seamless transition for the customer experience.Managed the set up and AR data implementations for customer acquisitions into the Auto Plus platform.Partnered with IT developers to create intranet-based field requests/workflow and point of sale credit risk controls.Transitioned the Credit, Collections and Customer Service operations from Amherst NY to Kennesaw, GA while building a solid B2B team to manage the workflow and customer facing opportunities.Integrated Pep Boys (Philadelphia) Credit, Collections and Customer Service into the Auto Plus platform while streamlining processes for both businesses while directing offshore resources in India.Identified deficient systems, reporting and processes driving multiple process improvement enhancement projects.Work closely with sales/operations leaders to develop new SOP’s, resources, and reporting that drive field sales and store collections efforts.Decreased Auto Plus Warehouse past due 14%, store accounts decreased 9% and Pep Boys decreased 14%Manage internal/external escalations, negotiations, bankruptcies, and 3rd party placements.Collaborated with the Tax department on tax exempt certificate solutions and requirements reducing tax implication.Mitigated risk and exposure through internal and external SOX compliance audit controls.

Atlanta, Ga, Us

Led a global team of Accounts Receivable Collections Managers with offices in Manila and Atlanta. Averaged over $7.5mm in weekly cash with AR in excess of $65mmResponsible for more than 20,000 accounts including, SAP, Home Depot, AIG, GE, Wells Fargo, Kelly Services, HSBC, CVS/Caremark, Frito Lay and othersRestructured teams for maximum performance and efficiency reducing DSO from 74 to 65 daysWorked closely with high value clients, global client directors and account management teams to retain businessReduced aged AR through direct involvement managing the most challenging enterprise account escalationsIdentified process improvement opportunities in billing, collections, cash application and other departmentsImproved the customer experience by determining root cause resolution to leverage cross functional departments in re-routing inbound calls and enhancing the self service portal for client billing and payment methodsLeveraged adhoc reporting data to improve the cash application hit rate and improved AP refund processCollaboration with C-Level team to report on and identify process gaps in the order to cash cycle and aged AR

Norcross, Georgia, Us

Consistently led the collections team to record cash application results in 2012, 2013 and 2014 averaging 99% of AR. Developed strategies and key performance metrics reducing bad debt 34% in 2013 and 41% in 2014.Leveraged Salesforce workflow to document and expedite account escalation and the management of recovery funds. Responsibility for approving customer credit terms exceptions and account escalationsManage third party agency/attorney accounts, write offs and recoveriesSuccessfully divested and liquidated multiple portfolios.Exposed billing issues and created solutions to reduce gaps in revenue and cash.Involved in multiple system migrations/implementations and order to cash projects developing scalable processes to improve the customer experience and retention.Led cross functional projects to improve business continuity and formation of a shared services department. Oversight of charge-back, NSF, ACH and wire research.Streamlined reporting and KPI’s. Managed invoicing process with establishing terms, methods and billing frequency system tables.Data migration testing and validationAP review and refund approval authority

Houston, Tx, Us

Directed the credit, risk management and collections operation reporting to the VP of Finance/CFO. Directed A/R collection efforts of over 185 sales associates, analysts and district/regional managers with annual sales in excess of $615MM.Developed, presented and trained all associates on credit policies, procedures and sales tactics. Led, reviewed and measured the results for the department staff, district oversight and reporting. Reviewed new and existing customer file exceptions to establish appropriate credit terms, increases and/or reductions. Leveraged UCC fillings and additional collateral.Responsible for driving departmental (turn around) changes and consistency across the organization through improved processes, monitoring, reporting and regular C-level discussions. Reduced write offs and improved collection efficiencyReduced accounting expense through e-commerce; automating over 13,000 online transactions.

Deutsche Financial Services - Commercial Distribution Finance - Acquired by GE Capital November 2002Developed and managed national B2B client relationships and programs with annual volume in excess of $250MM. Manufacturers included American Suzuki, Ducati North America, BMW N.A., and others. Responsible for the daily management and monitoring of A/R collection activity, international trade finance, problem account escalation/resolution, credit line approvals, inventory audit discrepancies, unapplied credits, NSF’s, short payments, misapplied payments, and account reconciliation. Analyzed new and existing credit files and financials to establish credit lines leveraging various security instruments. Reduced write offs to .18% of average net receivables on a goal of .25%. Documentation, Promissory notes, UCC’s, forbearance agreements, letters of credit, workouts, arbitration, bankruptcy, repossession, and creative exit strategies. Improved inventory turns and market penetration by partnering with internal/external stakeholders to develop programs incentivizing customers to sell slow moving, low profitability products. Developed and led cross-functional crisis management awareness team and corporate training initiatives. Audited accounts payable/receivable and billing program data to ensure accuracy. Analyzed and developed internal reporting, controls, processes, and procedures supporting cross functional teams Championed multiple cost cutting project initiatives including EDI and e-commerce application and documentation. Received multiple “Impact” awards for out of the box creative thinking initiatives.