Scott Luebbert Email & Phone Number

Overland Park, Ks, Us

Overland Park, Ks

Manage project planning, execution, timing, functionality, quality, and cost for Sales and Call Center management software . Manages budgets, resources, change management, incident management, project reporting, reporting and project timelines. Works across multiple teams and organizations to ensure project on time and on budget delivery to capabilities to provide information assets between data warehouse - data lakes, to reporting systems. These projects are key contributor to Sprint's Digital Customer Care Analytics and Digital Transformation

Olathe, Kansas

At NIC, Scott was responsible for the documenting of One Outdoor SaaS Functionality in a Continuous Deployment and implementation of Agile Environment, micro-services, SaaS, and Jira. He directed project activities and teams in identifying opportunities for the development of standard methods and policies and improving the efficiency of processes. Scott was engaged in researching of industry best practices, standards, trends, tools, methodologies, emerging technologies, and techniques. He identified areas for process improvement to meet business needs and increased effectiveness and offered guidance concerning methodology, process, standards, and metrics.Tools Utilized: Microsoft Office, Visio, Jira, and Confluence.Achievements:►Provided documentation of application processes providing new associates and help desk personnel with a functional based visual flow of the systems.►Delivered a basis from process enhancement on future versions of functionality.►Supported requirements gathering and functional and technical refinement in a Continuous Deployment, Continuous Implementation Agile Environment with Jira Kanban approach.

Leawood, Ks

At Netsmart, Scott researched, wrote, edited and maintained the rules and pathway logic associated with the programs content; managed assigned projects leading to completion and meeting of goals, timeline, and budget. He developed and applied knowledge of the business, products, systems and technology, including updating procedures as well as made decisions based on available resources, constraints and organizational values.Scott analyzed, compiled information, tests and evaluated process and workflow data and applied foundational process engineering tools such as suppliers, inputs, process outputs, and customers. In addition, he facilitated exchange of process updates with business partners, ensuring the process provided to business complies with operative policies and regulations.Tools Utilized: Microsoft Office, Visio, and Service Now.Achievements: ►Removed single points of failure by building out a Service Now Knowledge Base through elicitation of procedures from Subject Matter Experts to move from data centers to AWS cloud technology.►Elicited artifacts and processes needed to document and prepare for a NIST SOX audit for Security, Privacy, and Controls.

Overland Park, Ks 66251

At Sprint, Scott utilized standard program management methodologies in driving highly effective, predictable, and repeatable processes and communications to support a successful program. He drove development of solutions including tools, process, and data validation driving acceleration of automation initiatives as well as designed and implemented improvements for security posture and compliance automation.Furthermore, he applied an advanced knowledge of Agile and other project and program management concepts, practices and procedures; integrated cost baseline into overall program cost budget and actuals. He also reviewed and consolidated all project plans developed for each project within a program, leading conflict resolution along with aggregated, prepared and delivered scheduled status reports.Tools Utilized: Microsoft Office, VisioAchievement: ►Drove resolution of issues, mitigation of risk, tracking schedules and process improvement for the development of a new retail sales platform.

Bentonville, Arkansas

Walmart needed to precisely calculate monetary IT debt and business continuity exposures. Working with a consulting firm, utilized RiskLens software to conduct Factor Analysis for Information Risk (FAIR) and Monte Carlo statistical simulations to run what-if exposure scenarios. Provided firm’s first-ever precise estimates of dollar value risks to support strategic decision-making on IT investments.

Bentonville, Arkansas

Leveraged Lean to boost efficiency. Walmart IT faced rising pressure to shave operating costs. As a key team member, deployed Lean IT and McKinsey methodologies to identify and cure organizational inefficiencies and pain points. Created dashboards to measure and monitor workflows and KPIs. Drove a 25% improvement in IT DevOps operational efficiency, accelerating problem resolution, and increasing user and customer satisfaction. Accelerated & improved new releases with Agile, Scrum & Kanban. Walmart IT needed to expedite slow business solution SDLCs. Working with a team of process engineers and Agile experts, implemented Scaled Agile Framework (SAFe) Best Practices. Replacing existing Waterfall methods with Scrum, Kanban and ScrumBan processes, sped development cycles up to 52x while significantly improving functionality.Played key role in restructuring organizational priorities. Vertical pillar-based IT project/program management prioritization driven by multiple masters at Walmart resulted in financial and resource conflicts. Working closely with enterprise architects, domain managers and SMEs, reorganized decision authority horizontally. Published new processes and procedures on an enterprise portal to ensure compliance with the new management methodology. Eliminated silos and clarified roles and responsibilities. Dramatically enhanced change management and organizational efficiencies while reining in costs. Optimized Lean Six Sigma resources, speeding projects up to 3x. Overuse of Lean Six Sigma studies in Walmart IT project management resulted in bottlenecks and slow deliveries. Seeking to expedite SDLCs, surveyed a large sample of certified internal users to establish risk assessment guidelines for Lean projects. Leveraging risk analytics, improved allocation of resources to projects with greatest need. Enabled a 66% reduction in Lean study delivery times, cutting average turnaround from six months to two months.

Instrumental in creating a mobile-enabled workforce management tool. Manual tasking of back office personnel impeded Walmart planning, scheduling and productivity. Managed development of an automated Work Force Management System (WFMS). Created a hand-held, web-enabled tool to manage staffing assignments at 4,500+ US stores. The tool was later adapted for use in Walmart’s Grocery Home Shopping and Store Pickup operations.Contributed to a new global e-Commerce fulfillment platform. Steep web sales growth pushed Walmart to explore new ways to manage customer delivery. Serving on several Agile Scrum teams, gathered data and analytics to drive development of new methods of order fulfillment aligned with changing customer life styles and expectations. Positioned Walmart to nimbly create and roll out new fulfillment modes tailored to individual markets, helping to sharpen the firm’s customer satisfaction and competitive edge. Strengthened financial data warehousing, reporting & analytics. Use of multiple databases for store and department-level reporting at Walmart, resulted in reliability issues and misalignment with top level corporate reporting needs. Working with both multidisciplinary store and corporate-level finance and technical leadership, assembled requirements for a unified extract/transfer/load (ETL) data warehouse process. Improved reporting accuracy, relevance, timeliness and quality, providing enhanced visibility with deep dive analytic insights for management at all levels. Also expedited financial reconciliations.

Improved knowledge management processes & documentation. JP Morgan retirement product systems lacked sufficient documentation to support ongoing process improvements. Extensively analyzed and decomposed existing processes, mapping out high and low level workflows. Established knowledge base to serve as a foundation for efficiently planning, engineering and implementing business process, application and systems improvements.

Cured systems defects, saving millions. Embarq/Century Link suffered significant accounting anomalies between retail store-level POS reporting and general ledger data. As part of an audit team, conducted a deep dive analysis, comparing POS summaries, bank deposit records and GL reports. Identified and resolved gaps in the POS system, store processes and bank errors, saving $3.8M annually across 43 stores.

Managed requirement, development, testing, rollout, and support of new forecasting system, replacing all other pillar approaches with enterprise system. (This was submitted for patent).Liaised between IT organizations and business to ensure their alignment in supply and demand. Managed $61,000,000 across three business domains coordinating with mission critical business objectives, aligned, and maximized functional delivery. Facilitated portfolio management discussions to gain consensus on commitment of resources, schedule, budget, and prioritization for IT demand across multiple business units. As a middleware provider, coordinated the projects for many initiatives to plan and support the release of software and hardware in a general release. Oversaw numerous software supporting projects into single release on single date.Built a first-of-its-kind ODS/DW/DM solution. Disparate network management platforms at Sprint stymied operational effectiveness. Collaborating with network, infrastructure and network application management leaders, developed a breakthrough database system capable of providing almost instantaneous operational data store (ODS), data warehouse (DW) and data mart (DM) status reporting. Incorporated fail-over functionality to assure 99.999% availability. The multi-terabyte solution was honored with The Winter Group’s annual award. Led team of production support personnel delivering enhancements and application support for multiple application domains and environments for Network Management Systems.Tested and supported fault tolerant in house developed middleware solution for Network Management software, provided testing, systems support, and development support on fault tolerant middleware communications.Gathered requirements, documented schemata for logical design, and assisted database developers in physical building of databases in support of financial systems software development.

Ma, Geography

Emphasis in Microwave Remote Sensing.

Bgs, Liberal Arts And Science

Emphasis in Cartography