• Leading implementation of AI-enabled career development platform (Fuel50), including strategic roadmap to upskill talent and shift culture to a skills-based organization for 17k employees.• Leading enterprise skills strategy and governance; and managing team of consultants to build and validate skill-based role profiles with business leaders.• Led enterprise performance management process, resulting in highest utilization rate in company history.

*SVB acquired by First Citizens Bank*• Designed methodology, supervised team members, and partnered with subject matter experts to standardize job families based on critical skills and capabilities, establishing clear role expectations and transparent career progression for 600+ employees. • Designed and documented standard operating procedures for competency management programs, mitigating risk and ensuring consistent and legally compliant processes.• Created analytic reports and dashboards for leaders and internal clients, increasing business effectiveness and promoting data-driven decision making.

• Reimagined performance management process by conducting needs analysis with executives and benchmarking best practices to create a streamlined process that effectively measured, recognized, and rewarded performance for 1200+ employees.• Enhanced 360 assessment program through tool redesign, improved training, introduction of leadership coaching and division-level action plans, increasing job satisfaction and productivity.• Developed innovative learning program for 300+ employees, consisting of curated eLearning content, supplemental tools, and on-the-job applications, receiving high praise from learners and leaders.• Designed job rotation program, which fostered career growth for high potentials and addressed succession planning needs and retention challenges within business units.

• Spearheaded change management activities for 2 large transformation initiatives, impacting 20K employees, which increased transparency, minimized resistance, and accelerated change adoption. • Designed, configured, and launched Workday performance and talent management module, resulting in a system that was comprehensive, intuitive, and addressed both current and future talent needs. • Developed 20+ competency models and integrated into talent programs, providing objective criteria for selection, clear expectations for performance, and a roadmap for employee development.• Led 9-box talent review process and equipped HR Business Partners and senior leaders with training, tools, and guidance to effectively identify, develop, and deploy 800+ employees annually.• Coached 20+ high potential leaders by developing trust and creating a safe space for authentic dialogue. Helped interpret 360 assessment results and assisted with development plan creation.

• Facilitated succession planning talent reviews with senior leaders for 500+ employees, ensuring retention and development of high potential leaders.• Partnered with global leaders to implement custom 360 assessments in China, competency models and interview guides in Mexico, and performance management in Canada.• Transformed annual enterprise-wide 360 assessment process to provide 12K employees with meaningful insights and leaders with aggregate analytics for talent decisions.• Assessed leadership capabilities for manager and director-level assessment centers and provided coaching and development planning support, promoting a pipeline of talent to meet business needs.• Consulted with business unit leaders to understand complex issues, identify root causes, and assess risks to provide holistic people, process, and organization design recommendations.