Scott Lutes Email & Phone Number

Seattle, Washington, United States

Washington, United States

Responsible for escalations, ad hoc IT support requests, and overseeing all tech requests at siteWorked with external vendors to shut down 2 Honeywell sites that closed due to corporate restructuringCurrently working with external vendors and internal teams to upgrade site WAN and LANCurrently working with external vendors and internal teams to migrate physical servers to VxRail/virtual platform

Phoenix, Az

Support resource for enterprise device maintenance and issue resolution. Troubleshoots known end-user device errors and collaborates with both internal and external parties in resolution practices.Acts as a support point regarding technical issues within an enterprise environment.Exhibits excellent interpersonal skills with both technical and non-technical personnel.Performs escalations when necessary to vendors or internal departments.Maintains and supports… Show more Support resource for enterprise device maintenance and issue resolution. Troubleshoots known end-user device errors and collaborates with both internal and external parties in resolution practices.Acts as a support point regarding technical issues within an enterprise environment.Exhibits excellent interpersonal skills with both technical and non-technical personnel.Performs escalations when necessary to vendors or internal departments.Maintains and supports enterprise resources, including: laptops, desktops, tablets, mobile phones, and other network-enabled devices.Supports internal policies and procedures.Analyzes hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures. Show less

Phoenix, Arizona Area

Risk Remediation Analyst worked with end users to ensure that servers and workstations are configured with established standards to ensure compliance with Honeywell IT Standards and Practices. Worked with various vendors to plan and implement server upgrades, patches and maintenance. Created and maintained technical documentation to track progress, educate end users and develop processes. Used advanced Excel knowledge to analyze data for inventory tracking, communication… Show more Risk Remediation Analyst worked with end users to ensure that servers and workstations are configured with established standards to ensure compliance with Honeywell IT Standards and Practices. Worked with various vendors to plan and implement server upgrades, patches and maintenance. Created and maintained technical documentation to track progress, educate end users and develop processes. Used advanced Excel knowledge to analyze data for inventory tracking, communication tracking, log management data parsing and host hardening. Constantly communicated with multiple resources to ensure the completion of server updates, patches, and proactive host hardening and software agent installations. Show less

• Provided service restoration, tactical analysis, and documentation services for remote and enterprise desktop support. • Provided a single point of contact for all desktop related issues, handled help desk calls and provided remote support; analyzed and resolved problems associated with PC hardware, operating systems, application software, network, and phone; the remote installation, configuration and maintenance of PC desktops, laptops, VDI, printers, and mobile devices; utilized Remedy… Show more • Provided service restoration, tactical analysis, and documentation services for remote and enterprise desktop support. • Provided a single point of contact for all desktop related issues, handled help desk calls and provided remote support; analyzed and resolved problems associated with PC hardware, operating systems, application software, network, and phone; the remote installation, configuration and maintenance of PC desktops, laptops, VDI, printers, and mobile devices; utilized Remedy as a tracking tool for MAC requests and incidents. • Supported networking & Windows server and desktop OS, desktop software, printers, wireless devices, and VDI. Worked with Remedy, remote connection tools, and Marimba• Assisted in the training, mentoring and monitoring of calls and chat sessions of new members of National Service Desk Additional Services (Offshore) team.• Consistently maintained high levels in customer feedback from surveys. Show less

• Implemented Choice Hotels’ virtual work force team, Work@Home. Oversaw day to day operations of team and worked to troubleshoot issues and roadblocks that impeded team progress.• Implemented Choice Hotels Property Support Special Services team. The team was responsible for managing and handling ad-hoc projects, handled franchisees that required special handling and had needs outside normal support functions and was responsible for researching franchise requests for monetary… Show more • Implemented Choice Hotels’ virtual work force team, Work@Home. Oversaw day to day operations of team and worked to troubleshoot issues and roadblocks that impeded team progress.• Implemented Choice Hotels Property Support Special Services team. The team was responsible for managing and handling ad-hoc projects, handled franchisees that required special handling and had needs outside normal support functions and was responsible for researching franchise requests for monetary reimbursements. • Worked with multiple departments to research and resolve issues involving franchisees and hotel guests.• Designed and maintained department report used to distribute daily, monthly and yearly statistics to other departments and to other management levels.• Monitored departmental productivity goals and facilitated ways to track and monitor goals, as well as methods to improve current reporting procedures and lessen time taken to create reports. • Assisted in implementation of departmental and franchisee level requirements for additional virus/malware tools, in order to minimize the need for franchisee downtime due to infected and corrupt workstations.• Analyzed current departmental procedures and designed methods to update steps in order to ensure correct steps were followed and potential issues avoided, in order to ensure the franchisee is not negatively affected during support process.• Oversaw day to day operations of the Support Center, support of Choice’s technology solutions; ChoiceAdvantage, Profit Manager, and ChoiceCentral.com.• Maintained team environment with monthly meetings and ongoing interaction with team associates.• Awarded Power of Exception Service Award in 2005 for work with setup, promotion, evaluation, training and defining standards for Choice Hotels Reservation Coaching (ResCoach) program.• Awarded highest available award in 2010 for work on WorkAtHome program (virtual workforce), cost reduction programs and other projects. Show less

• Provided inbound service to franchisees for hardware/software support on Choice proprietary software programs and insured minimal property terminal downtime.• Provided franchisee assistance on functionality in Choice proprietary software.• Determined causes of any user problems; took corrective measures as required to insure correct problem diagnosis• Worked in conjunction with technical vendors to ensure repair of hardware such as printers, monitors and computers.• Assumed… Show more • Provided inbound service to franchisees for hardware/software support on Choice proprietary software programs and insured minimal property terminal downtime.• Provided franchisee assistance on functionality in Choice proprietary software.• Determined causes of any user problems; took corrective measures as required to insure correct problem diagnosis• Worked in conjunction with technical vendors to ensure repair of hardware such as printers, monitors and computers.• Assumed Property Support Center floor responsibility in the absence of a supervisor. Show less

San Diego, Ca

Managed and added network setup for approx. 30 workstationsManaged and added telephone setup for 30+ locations throughout the buildingAssisted in the assembly of rack and blade servers for dozens of customers, including ILM, NVIDIA, and several government agencies.Assisted in the design and building of blade servers, including airflow testing, sound testing, configuration of frame, wiring configuration, server software configuration and testing, and software burn-in.

Army mechanized infantry vehicle operator and gunner.