Scott Lyons Email & Phone Number

Lincoln, Ca, Us

Lincoln, Ca, Us

Davis, California

Provide outstanding customer service to clientsManage a staff of Client Services RepresentativesEnlist support from the marketing team to reach new clientsCreate and maintain a client communication platformPromote cross-departmental communicationTrade Show representative

Cupertino, Ca

Provide basic to complex technical support for customers using Apple Pay on associated components including all Apple hardware and software products.Working with Apple's customers over the phone to assist with problem isolation and resolution.Research and resolve Apple Pay related customer inquiries including pre-sales and post-sales technical support needsTroubleshoot issues across macOS, iOS, and watchOSCreate and track technical issues while retaining customer issue ownership in order to provide timely follow up with customersNavigate a variety of support tools while maintaining effective communication and ensuring the highest level of quality in every interactionCollaborate with cross-functional groups and external financial partners to resolve standard to slightly complex billing issues

Greeting customers when they walk through the doorBuilding rapport through conversation and honest recommendationsRinging up sales and arranging for delivery or pick-up of the customer’s order if neededInviting customers to search the company’s website for coupons and other ways to save moneyInforming customers of any extra charges if necessaryInviting the customer to join a loyalty program if there is oneAssisting in maintaining the back stock room and setting up merchandise displays on the sales floorCollaborating with fellow team members to keep the sales floor area clean and organized at all times

Rancho Cordova, Ca.

Working closely with the sales management team and marketing staff to initiate marketing strategies that support the sales objectives of the company. Always representing the company professionally, ethnically and morally at all times. Duties: Identifying and maximising revenue from existing customer accounts. Maintaining high levels of product and customer knowledge and participating in training programmes as appropriate. Submitting detailed proposals and quotations to customers. Providing regular and accurate sales forecast updates to Senior Managers. Preparing and delivering sales presentations. Identifying, contacting and qualifying leads. Monitoring competition and analysing competitor activity. Attending sales conferences and industry marketing events. Aligning selling prices with company guidelines. Travelling to the homes and offices of potential clients for appointments. Developing customised territory plans.

Responsibilities include assistance for Verizon Wireless customers troubleshooting, billing, and account inquiries. Providing expert assistance and relational interactions in order to retain and winback wireless clients.

Under Independent Contract to Provide Customer Services, including Sales, to Arise Clients via Phone, Email, eCommerce Expertise Consulting, Technical Assistance, Financial Aid, and Problem Resolution.

Managed admissions activity for SMB, Enterprise, and Federal organizations seeking Networking Certification Training programs for staff. Delivered training design and motivational programs to Admissions Staff to achieve consistently high levels of production. Demonstrated strong leadership in capturing and developing new business opportunities.

Brought on board to create telesales and customer service organization to support general availability of IronScale Managed Hosting (www.ironscale.com) including hiring, training and development, and managing daily operations of Sales and Customer service teams.Designed sales scripting, process flows, developed and authored company policy documents as well as customer facing survey systems to deliver real time business analysis.

Instrumental in design of corporate gifting program, supervising the buildout of support infrastructure, working with internal partners to develop effective workflow and procedures. Hired, trained, coached, and mentored sales staff, ensuring maximum productivity, consistantly exceeded sales goals over 4 year period, delivering bottom line revenue to 110% of company plan. Contributed ongoing sales metric analysis, leading numerous independent projects relating to training and sales team productivity, working with peers and senior management to deliver real time, effective process improvements. Instrumental in design of new hire training curriculum as well as refresher sales training.

B.S., Information Systems

Currently attending

A.A., Electronic Engineering

Advanced Technical Training provided by accredited universities - accelerated - graduation requires completion of Associates Degree.

Diploma, General Studies