Scott Mackay Email & Phone Number

Canada

Canada

High-Volume Strategist: Secured thousands of hires annually across 13 markets, both unionized and non-unionized, in New Brunswick, Ontario, Quebec, and British Columbia.Client Relationship Builder: Responsible for all client relations between Talent Acquisition and Blue Chip clients.Elite Communication Skills: Led roundtables with clients and internal stakeholders at the executive level to assess needs and measure progress. Guided the internal Talent Acquisition team with changes and requests impacting the hiring plans.Hiring Planner: Directly responsible for conception, development, and implementation of all hiring plans.Data Driven: Analysed hiring requests, assessed risks and conditions for success based on historical data, market trends and resource capacity.Financial Focus: Administrated variable costs associated to Talent Acquisition and processed invoices for timely payment.Creative Solutions: Engaged external vendors or contractors as necessary for marketing/advertising, recruitment tools, etc.

Peterborough, Ontario

Oversaw talent acquisition process for three lines of business from candidate identification to Day 1/employee orientation.Developed and implemented methods for attracting and retaining top industry candidates.Successfully oversaw talent acquisition while ramping up new contracts.Independently established goals to meet time-sensitive Company hiring targets; met and exceeded Company targets for fill rate and employee retention.Partnered closely with community employment centres such as Employment Planning and Counselling and educational institutions such as Fleming College to source candidates for entry-level positions.Proficiently utilised applicant tracking software to administer requisitions of 250+ applicants.Adeptly operated aptitude testing and video interview software to efficiently identify and evaluate top candidates.

Peterborough, Ontario

Focus on high-volume technical issue resolution and customer service.Submitted complex escalation requests to Engineering for resolution.Provided floor support for, and performed call quality evaluations on trainee agents as part of Bell Canada's ABAY training process.

Peterborough, Ontario

Supported Apple OS X, iOS, and iCloud ecosystems.Provided world-renowned, industry-leading second tier assistance to Frontline Advisors regarding pre-sales, technical, and procedural questions.When necessary, took over calls and maintained total ownership until resolution, providing industry-leading customer service to Client's end users.Submitted complex escalation requests to Apple Engineering for resolution.Provided floor support for trainee agents as part of Apple's Nesting/RAMP training process.

Peterborough, Ontario

Supported OS X and iTunes Store.Focus on customer service and technical issue resolution.Took inbound calls from customers and provided industry-leading pre-sales and technical solutions.Provided sales and billing support to Client's end users while maintaining the integrity of confidential or sensitive account information in accordance with Apple's stringent Privacy Policy.Logged cases and performed research using a complex computerised database.

Political Science And Government

Apprenticeship Training Program, Information Technology Contact Centre Customer Service Agent