Scott Macmillan Email & Phone Number
@xerox.com
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Who is Scott Macmillan? Overview
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Scott Macmillan is listed as Delivery Account Operations Professional at Xerox at Xerox, a company with 49775 employees, based in Dartmouth, Nova Scotia, Canada. AeroLeads shows a work email signal at xerox.com and a matched LinkedIn profile for Scott Macmillan.
Scott Macmillan previously worked as Delivery Account Operations Professional at Xerox and Global Service Delivery Manager at Xerox. Scott Macmillan holds Interactive Technology, Multimedia from Nova Scotia Community College - Nscc.
Email format at Xerox
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AeroLeads found 1 current-domain work email signal for Scott Macmillan. Compare company email patterns before reaching out.
About Scott Macmillan
I thrive on doing the best job I can no matter what the odds, I have a passion for finding solutions to complex problems. I learn new skills quickly and can often apply new skills as I am learning them.
Listed skills include Training, Training Delivery, Team Leadership, Employee Training, and 9 others.
Scott Macmillan's current company
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Scott Macmillan work experience
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Global Service Delivery Manager
CurrentInternational deployment of a Global Managed Print Service for a large telecommunications company.
Business Intelligance Analyst
Daily, Weekly, Monthly and Monthly Service Level and Customer Satisfaction reporting as well as ad hoc reporting for members of the SBU, Helpdesk and Customer. Develop and maintain new reports and dashboards as needed.
Trainer
Provided New hire training as well as Supplies/break fix cross training for current staff. Developed New Hire training guide to ensure consistent training for all staff in various locations.
Support Subject Matter Expert
Analyze weekly and month trends for individual and team performance reporting the findings to Management as well as fellow support staff members in a comprehensive way. Working unsupervised in a virtual role, requiring very little direction. Providing floor support through Office Communicator and over the phone as well as taking customer calls when nesseary.
Enhacned Level Support Subject Matter Expert
Providing desk side support to CSR’s on Hardware, Software, Policies and Procedures. Analyzing phone Fix Rate/RCA results to find gaps and develop training and coaching initiatives to improve individual and overall team results. Work closely with peers in the Saint John and Wilsonville support centers to develop a strong virtual team environment as well as.
Enhanced Level Support Subject Matter Expert
Supporting a customer queue acting as a single point of contact for printing, scanning and other network troubles for Digital Office equipment. Provided Desk side support to CSR's partnered with developing and Rolling out Training packages to increase CSR software/hardware solves while decreasing the number of cases being generated and sent to the next.
Customer Solutions Representative (Csr)
Supporting Customer Calls well maintaining performance objective targets. Preparing a Hardware/Software Training package to increase CSR solve rate. Acting as a Subject Matter Expert (SME) working on the Enhanced Level Support (ELS) 1.5 queue talking customer calls for the SME ELS Pilot project. The actions of this project lead to two full time SME.
Colleagues at Xerox
Other employees you can reach at xerox.com. View company contacts for 49775 employees →
Lee Stanley
Colleague at Xerox
Southend-On-Sea, England, United Kingdom, United Kingdom
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KH
Kristine Hardy
Colleague at Xerox
Raleigh, North Carolina, United States, United States
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SC
Sapna Chaturvedi
Colleague at Xerox
Bengaluru, Karnataka, India, India
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JD
Jeff Drawe
Colleague at Xerox
Rochester, New York Metropolitan Area, United States
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TK
Tom Kolankiewicz
Colleague at Xerox
Rochester, New York, United States, United States
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IR
Irina Romanenko
Colleague at Xerox
Russia, Russian Federation
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JF
Jan Flavin
Colleague at Xerox
Cincinnati, Ohio, United States, United States
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TT
Ton Ton
Colleague at Xerox
Webster, New York, United States, United States
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AV
Andrew Vega
Colleague at Xerox
Miami, Florida, United States, United States
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PM
Pam Mcdermott
Colleague at Xerox
Rochester, New York, United States, United States
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Scott Macmillan education
Interactive Technology, Multimedia
Itec, Interactive Technology
Frequently asked questions about Scott Macmillan
Quick answers generated from the profile data available on this page.
What company does Scott Macmillan work for?
Scott Macmillan works for Xerox.
What is Scott Macmillan's role at Xerox?
Scott Macmillan is listed as Delivery Account Operations Professional at Xerox at Xerox.
What is Scott Macmillan's email address?
AeroLeads has found 1 work email signal at @xerox.com for Scott Macmillan at Xerox.
Where is Scott Macmillan based?
Scott Macmillan is based in Dartmouth, Nova Scotia, Canada while working with Xerox.
What companies has Scott Macmillan worked for?
Scott Macmillan has worked for Xerox and Xerox Corporation.
Who are Scott Macmillan's colleagues at Xerox?
Scott Macmillan's colleagues at Xerox include Lee Stanley, Kristine Hardy, Sapna Chaturvedi, Jeff Drawe, and Tom Kolankiewicz.
How can I contact Scott Macmillan?
You can use AeroLeads to view verified contact signals for Scott Macmillan at Xerox, including work email, phone, and LinkedIn data when available.
What schools did Scott Macmillan attend?
Scott Macmillan holds Interactive Technology, Multimedia from Nova Scotia Community College - Nscc.
What skills is Scott Macmillan known for?
Scott Macmillan is listed with skills including Training, Training Delivery, Team Leadership, Employee Training, Coaching, Bpo, Call Centers, and Captivate.
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