Experienced Information Technology Support ProfessionalPassionate about staying up to date on technological advances improving productivity and satisfaction in end user computing. Focused on delivery of complete and timely technical service and support. Continuously recognized by all levels of personnel for professionalism, strong work ethic and the willingness to go above and beyond the call of duty.Core Strengths • Customer Service Delivery• Systematic Troubleshooting/Problem Solving• Technical Communication to Non-Technical Personnel• Calm and Efficient Approach in Crisis Situations• Self-Starter Yet Takes Direction as Needed• Generation of Clear and Concise Documentation• Patient, Friendly, Versatile, Flexible, Energetic and Driven Technical ProficienciesHardwareHP/Dell/Lenovo desktops and laptops, Macintosh, peripheral devices, smart phones and tablets (Apple, Windows and Android). Software Microsoft Server Platforms, Windows desktop operating systems, Linux Operating Systems, Macintosh operating systems, Microsoft Office suites (including office 365), Web Browsers (IE, Chrome, Firefox), Salesforce, One Drive, SCCM, Intune, PowerShell, Citrix, LANDesk, McAfee, Symantec Anti-Virus, Symantec Ghost, SNARE, Point Sec, Bit locker, Remedy, CA Service desk, CISCO ESA (Iron mail), Brightmail, Baraccuda mail archiverServicesDHCP, DNS, TCP/IP, VPN, Radius, Wireless Authentication (WPA2 Enterprise, WPA and WEP), Directory (AD and LDAP), Group Policy, WSUS
Listed skills include Information Technology, Windows Server, Help Desk Support, Sharepoint, and 54 others.