Leading and directing cross-functional Integrated program portfolios to meet cost, schedule, and technical performance requirements.Provides consultative advisory along with a team of Subject Matter Experts developing the transition of the Defense Information System for Security (DISS) to NBIS supporting the initiation and application to background investigations, adjudication, and continuous vetting while designing the system to deliver robust data protection, an enhanced customer experience, and to better integrate data across the enterprise.

• Strategic Growth: Enhanced the company’s brand recognition and financial growth, resulting in $4M of revenue growth.• Strategic Planning: Trusted advisor to C-Level staff on the creation of Enterprise Architecture initiatives and deliverables.• Agile Project Management: Directed cross-functional Integrated Agile Program Teams to develop policies, procedures, and Enterprise Architecture resources for the Consular Affairs organization.• Data Security: Led the implementation of Thales-backed solutions for Data-At-Rest security across 100+ systems.

Led a multi-faceted team of 67 personnel encompassing Integrated Monitoring, Service Desk Operations, Network Operations Support, Microsoft Application Training Support for customers, Telecommunications Support, Configuration Management, and Asset Management providing 24/7/365 IT Service Delivery support for the Information Technology Center. Successfully transitioned the organization from a Time and Materials-based contract to a Firm, Fixed Price contract by navigating cultural and political challenges and implementing sound strategies to implement the changes necessary to be within contract compliance.Led Cold-Site Continuity of Operations Planning meetings to identify critical services, update test plans, and post-test: provided test results, After Action Reviews, and Lessons Learned to formulate process improvements in preparation for the next planned COOP Test.Implemented ITIL methodologies and managed ITIL V4 certification training for the team via Udemy. Led the modernization of the existing Service Desk function by implementing a Unified Service Center approach collapsing two disparate and independently configured ServiceNow queues. Improved service delivery capabilities in the IT service areas by employing industry best practices solutions to achieve increased organizational agility and improved collaborationProvided Operational Risk Management identification and resolution/mitigation solutions to address numerous GAO and FISMA findings

Assisting customers with resolving complex strategic growth challenges by truly partnering with clients and applying practical solutions in a timely manner. • Responsible for the establishment of public-private partnership charters while providing assistance to create the Fairfax County Business Emergency Operations Center • Lead a team of Subject Matter Experts to develop and deliver a comprehensive and contemporary global network architecture and strategy that consolidated Voice, Video and Data networks.• Drove the transformation of legacy solutions to contemporary solutions using the Internet, Cloud, XaaS, Open Source, etc.• Drove the evolution of architectural standards and designs using consistent service standards that are global, agile, scalable and easy to maintain• Created compelling business cases around problems, outcomes, risks, benefits and the financial justification required to execute on them• Drove roadmaps and timelines for new network capabilities and functionality• Created an “Automate First” culture that built-in network optimization and automation opportunities from the onset, and accelerated adoption and rollout plans in the existing infrastructure• Oversaw ‘Go-Live’ activities of design deployment and transition into an operational steady state. • Provided technical and business input for IT infrastructure projects related to voice and data networking, and related technologies. • Participated in large scale, multi-functional projects, including product development, merger and acquisition, and divestiture activities, with an open and creative mindset focused on delivering business solutions. • Acted as a trusted advisor with businesses, internal teams, supplier partners, end-users, and solution providers to ensure processes and tools are in place and/or are followed to support the environment and meet business needs

Directed the activities of all Federal/Civilian programs including the creation, implementation, and integration of IT software development and infrastructure projects to achieve well-defined business and IT objectives. Lead the standardization of operational processes; managing risk exposure; and providing a best practice approach to planning, estimating, execution, and delivery of services to the company’s customer base. Responsible for resource management, and monitoring, summarizing and communicating the health of program portfolios. • Partnered with executive and departmental/functional management to define, document, implement and evolve a standard program/project management methodology • Accountable for project management staff development in a demanding CMMI/ISSO environment, technology vendor relationship management, and portfolio management responsibilities.• Established and managed appropriate committee meetings, document outcomes, and provided enterprise-level communications to stakeholders and Executive-level management• Managed the alignment of multi-million dollar, multi-year IDIQ and GWAC program objectives and financials to Corporate Strategic Plans• Collaborated with Capture Management teams to develop win strategies, coordinate corporate resources, build teams of subcontractors, assess competition, present decision gate briefings to executive management, manage bid and proposal funding, from the decision to bid to the post submission phase of an opportunity• Identified qualifying and developing new business opportunities and associated call plans, and developed executable plans for winning them. Conducted strategic opportunity analysis with specific emphasis to increase company Probability of Win (PWin).

U.S. DEPARTMENT OF STATE, (DOS) BUREAU OF INFORMATION RESOURCE MANAGEMENT, OFFICE OF THE CHIEF TECHNOLOGY OFFICER FOR OPERATIONS, SYSTEMS INTEGRATION OFFICE, ENTERPRISE SERVER OPERATIONS CENTER (IRM/OPS/SIO/ESOC)Led a multi-faceted, cross-functional team of 60+ personnel encompassing Tier 1, Tier 2, Project Management Office, Configuration Management, and Asset/Facilities Management providing world-wide, 24/7/365 technical support in Operations and Maintenance for the Enterprise Server Operations Centers at the Department of State. Including hardware and software support, network services, operations systems support, LAN administration, configuration management, asset management, facilities services, project management, and hardware/software testing for domestic offices and geographically dispersed world-wide locations.

NATIONAL CREDIT UNION ADMINISTRATION (NCUA) CHIEF INFORMATION OFFICER’S (CIO)Provided management support of both small and large-scale projects from discovery and design to development and implementation. On a daily basis, interfaces with the National Credit Union Administration (NCUA) Chief Information Officer’s (CIO) internal customers to define customer requirements, scope development efforts and communicate project status. Collaborates with OCIO’s Application Development, IT Operations, and Information Assurance/Security teams to communicate customer requirements and develop project plans and estimates• Performing research on new and emerging technology and making recommendations to Chief Information Officer (CIO)

EXPORT - IMPORT (EXIM) BANK OF THE UNITED STATES OF AMERICA and DEPARTMENT OF DEFENSEProvided overall Information Technology Infrastructure Operations and Management support, centralized and virtualized server operations and maintenance, Continuity Of Operations Planning support, office automation, hardware installation, software development, and IT security and system assurance operations.  Relocated the Export-Import Bank’s Data Center infrastructure and customer offices consisting of 146 Servers and 526 workstations while maintaining monthly SLA targets with no unexpected loss of productivity or availability to the end user. Developed and implemented operational process disciplines with a culture of accountability focused on customer satisfaction and quality of service while transitioning the Pentagon’s DOD Enterprise IT Services Directorate contract from their incumbent staff, acquiring and resolving 1600+ backlogged tickets, resolving issues with a challenged WIN7 deployment, and migrating 5000+ users into the Enterprise support model from disparate Component support models.

Managed the administration and full performance of every phase of the IT program to support the high demands of 13,000+ users associated with Operation: Iraqi Freedom and New Dawn. Provided leadership guidance and mentoring to 196 cross-functional engineering, administrative, and implementation personnel on contract• Enhanced the collaboration between senior level business and technical resources to ensure that the strategy, planning, and delivery approach achieved the desired end results for the program • Developed solid relationships with the U.S. Dept. of Defense, Department of State, and NATO organizations consulting on best IT business practices and strategic planning for the eventual drawdown of personnel and resources supporting forces within the Iraq area of responsibility• Evaluated and forecasted technical resource needs, developed IT business case models, and developed itemized cost estimates to support growing IT requirements in a high-demand environment• Guided the development of Information Assurance policy requirements for network integration, engineering, and certification and accreditation• Reviewed, researched, and wrote detailed Statements of Work and Performance Work Statements to help DRS-TSI obtain 2 one-year multi-million dollar contract extensions supporting the Department of Defense• Managed detailed cost, schedule, and technical performance requirements of the program and its cross-functional teams through all project phases (e.g., proposal review, planning, scheduling, installation, site commissioning, system acceptance, etc.) • Performed detailed risk/issue assessment, tracking, resolution, escalation and closeout to ensure satisfactory program performance and delivery • Identified and secured staff necessary to support customer mission, project schedule, and financial objectives for the program • Instilled process disciplines and a culture of accountability focused on customer satisfaction and performance quality

Developed and managed the reduction of operational costs through re-alignment of Network Operations Strategy and Customer Experience expectations.Provided analytical insight and reports supporting strategic projects founded on robust quantitative and qualitative reasoning.Managed full lifecycle of strategic projects interfacing multiple business and functional unitsInitiated ticketing and troubleshooting process improvements to address customer impacting issues on Sprint’s EvDO Rev A. network resulting in improving Sprint customer’s data usage experience and driving down calls into the Customer Care organization.Successfully led cross-organizational teams to implement Exceptional Customer Opportunity projects valued over $3M to completion within scope, schedule, and cost. Educated senior executives on key elements of Network Service Management activities and prospective thought leadership.

Managed the implementation and maintenance of required hardware, software, and network infrastructure to support a large Windows NT/2K environment at 10 locations, spanning 6 Balkan countries, supporting 2000+ end users with a staff of 43 personnel.Directed the deployment, maintenance, and management of all communication systems (VOIP and WinXP environment) within the region following the devastation of Hurricanes Katrina, Wilma, and Rita providing connectivity to over 350 users across 6 remote construction sites, while providing a leadership role in the day-to-day operations of the Information Technology Services function.

Responsible for full lifecycle project management, system analysis, and providing solutions for emerging Satellite, RF, and wireline voice and data network requirements to enhance the commercialization of the U.S. Military's secure Voice and Data Network in Macedonia and Kosovo.

Managed the establishment of a fully-functional Regional Helpdesk to address customer issues and assist with overall Customer Satisfaction on the Sprint - Government Services Division Commercialized Network support Multi-National soldiers in serving in Bosnia-Herzegovina.

Responsible for investigating and troubleshooting denial of access issues and facilitated security breach investigations.Co-Managed nationwide telecommunications switch security across multiple UNIX (HP, AIX, and SCO) platforms.Regulated and administrated user access and file permission settings for the Sprint PCS nationwide switch network.