IT Operations Manager taking full ownership for all IT infrastructure delivering services to 1,200 users in the head office, remote offices, care homes and the National Memorial Arboretum. Motivating and supervising a dedicated team of 9 operations staff to maintain the current infrastructure and deliver the technology transformation programme to overhaul and deliver fit-for-purpose infrastructure and procedures. Prioritising BAU and project tasks with stakeholders to ensure each business unit is assigned relevant resources to deliver organisational targets. Developing and signing off the technical design including core switch replacements, SAN switch replacements and virtual environment upgrades and storage expansions. Tasked as a change advisory board member reviewing, challenging and approving changes in the IT organisation.Additional achievements and responsibilities as IT Operations Manager include:• Developed team resource planning to ensure staff are assigned effectively across project and BAU work• Instigated staff personal development plans to close skill gaps and strengthen the operations team • Headed up regular team meetings to plan and discuss tranches of project work and to prioritise BAU work • Acted as single point of escalation and provided a service delivery function to ensure issues are logged, addressed and closed within an acceptable timeframe • Full recruitment lifecycle of 6 contract staff to deliver varied support levels across remote locations with onsite staff improving support response times over the service desk • Implemented a contract resource statements of work to lay out clear objectives for contract staff

Head of IT primarily focused on ensuring IT infrastructure functioned as planned while being directly responsible for a productive team of 10 1st - 4th line support staff across infrastructure and communications Accountable for the development and implementation of strategic IT plans, infrastructure implementation, governance, company policies and end user policies. Played a vital role during the decision making of all technology implementations and developed and implemented strategic IT plans and company policies. Responsible for an annual IT operating budget of £1.5m and identified / implemented new and emerging technologies to enhance the delivery of the IT strategy and services to the business. Reduced annual telecommunication costs by 25% and negotiated discounts of up to 50% on infrastructure hardware. Reduced costs through the use of effective IT service contract management and technology replacement and designed a resilient VMware server virtualisation platform including storage, backup and replication. Managed and maintained all company infrastructure and was instrumental in the completion of the annual IT audit. Delivered successful business change by implementing test environments and an effective testing and change control process for development and infrastructure projects. Took ownership for all daily BAU service management including incident, problem, configuration, capacity and change management and oversaw the deployment of changes to the IT infrastructure. Facilitated network and service monitoring and designed, implemented and tested disaster recovery implementation. Maintained system and process documentation, planned an ITIL service desk and ITIL aligned call logging system and created group configuration management to instantly provide visibility of all assets. Implemented measure and review service improvement plans and maintained a service catalogue, disaster recovery strategy, technology strategy and end user technology strategy.

Huntress Search Ltd, London - IT Systems Manager 2004 - 2006 IT Systems Manager who managed and maintained the Windows 2000 and 2003 network as well as exchange servers and MS SQL CRM / database systems and servers. Performed 1st to 3rd line desktop and service support, oversaw PC builds and rollouts using RIS and rolled out the Citrix presentation service to remote offices.Other IT Systems Manager duties and achievements included:• Deployed a migration of new remote office set up and server• Guaranteed an efficient IT system by maintaining the financial system, IT backups, databases, anti-virus strategy and VPN• Reported to the IT Director / Head of IT