Scott Maybaum Email & Phone Number

Germantown, Md, Us

-Lead team of regional managers who work with installation contractors to meet SOW and customer SLA requirements.-Create and analyze monthly enterprise and branch/franchise customer KPI metric reports to identify improvement opportunities and work with contractors on solutions.-Develop and implement project plans for new program rollouts.-Directly interface with customers in response to escalations and resolve issues.-Provide project status reports to customers and management.

Germantown, Md, Us

-Manage 3rd party vendor activities to ensure equipment is installed according to customer specifications and schedules for West Region and Canada.-Assist in proposal development and bid estimates for new and existing customer contracts.-Escalate technical support issues working with engineering to resolve customer installation issues.-Serve as the North American Division Installation Quality Manager, providing oversight for installation audits to ensure quality standards are being met.

Overland Park, Kansas, Us

Led a field operations group of over 50 exempt and non-exempt employees, including direct management of 5 managers, responsible for the installation, repair, maintenance, and engineering change upgrades for the network. - Provided technical oversight of more than 1200 iDEN and CDMA technology cell sites, fiber optic network, and customer premise equipment in multi states. - Managed the implementation, optimization, and routine maintenance of the wireless network for North Los Angeles.- Responsible for hiring, performance management, strategic and tactical planning and execution, and vendor management.- Designed and implemented a local, on-demand performance maintenance program resulting in a 10% reduction in maintenance costs and no network performance degradation.

Overland Park, Kansas, Us

Responsible for hiring, performance management, employee development, coaching/counseling, and workload distribution for more than 20 technical employees. - Planned and managed preventative maintenance, restorative maintenance, and site modifications for more than 400 CDMA and iDEN cell sites. - Negotiated with and selected vendors for required services.- Worked with other functional managers in order to achieve network performance goals.- Represented Southwest region as the project lead on the national quality assurance project collaborating with vendors in identifying and correcting more than 50 quality/ configuration issues.- Provided oversight of asset collection in support of Sarbanes-Oxley (SOX), which improved accuracy by 10% to over 95%.

Overland Park, Kansas, Us

Utilized RF propagation tools (Wizard) and GIS mapping program (Map Info) to design, plan, and evaluate site location candidates for potential future cell sites and expansion of the network. - Conducted link budget analysis and made necessary parameter adjustments to optimize existing network. - Managed Quality of Service metrics for more than 50 cell sites.- Identified problems and offer resolutions to improve system performance.- Designated primary engineer for the network design and placement of equipment in support of the 2003 Super Bowl held at Qualcomm stadium.

Overland Park, Kansas, Us

Responsible for building and integrating new wireless sites into the network. Also responsible for troubleshooting technical issues and performing routine maintenance.- Utilized spectrum analyzer to determine root cause of external interference and implemented solution to mitigate issue.- Troubleshot antenna issues (distance to fault, return loss) using Anritsu/Wiltron test equipment. - Troubleshoot and integrate T1's using T Berd T1 tester.- Responded to outages within the targeted window 100% of the time.

Washington, Dc, Us

Primarily responsible for maintaining various ground, air search, and precision approach air traffic control radars.- Leading Petty Officer in the Micro-miniature repair work center in support of the Pacific fleet.- Utilized various tools and test equipment (Spectrum analyzer, Oscilloscope, Digital volt meter, Network analyzers) to troubleshoot and repair complex electronic equipment.