Scott Bair Email & Phone Number

Ventura, CA, US

Sherman Oaks, California, US

Designing experiences for accountants that ultimately make the world run better.

Camarillo, US

Creating the best resources for startup teams to build loved brands and products.

Los Angeles, CA, US

We work with tech companies to build brands that attract lifelong customers and make it impossible for competitors to copy them

Helping early stage startups standout with brands that make their biggest competitors take notice.logolaunch.co

Camarillo, CA, US

Helping families live better lives by growing closertimewell.io / timewellbooks.com

San Francisco, CA, US

Advising Frame, the next-gen, all-in-one collaboration OS.Join their waiting list at frame.so

Did you know there are more learning-related videos on YouTube than books in the Library of Congress?More people than ever are learning by turning to YouTube. Unfortunately you've probably felt how the experience isn't great. You can't highlight sections or add notes like you can in a book...Or can you?Yes! Anyone who learns from YouTube can retain more.

• Trained the customer support department on how to utilize key metrics to build proactive support resources and how to develop a customer journey to anticipate the needs of the support team and customers
• Designed product interfaces: Through partnership with the leadership team, key stakeholders and development team, I gathered requirements, used process flows, provided wireframes and final design components
• Designed hundreds of social media assets for Pro Church Tools

San Francisco, CA, US

• Through a range of research methods, I led my team to develop an updated standard for the visual experience of our 370 retail locations with over 2600 branch employees
• Managed Regional Marketing and the client appreciation program for over 40,000 clients

San Francisco, CA, US

Ensured the PurePoint brand was presented consistently throughout every touchpoint of the company by building strong relationships with other teams.

San Francisco, CA, US

Partnered with the Chief Client Support Director to develop employee onboarding processes and materials to prepare for the launch of the digital arm: PurePoint Financial (purepoint.com)

By evaluating the customer journey, I educate companies on how to enhance and streamline every relationship touchpoint. I build and integrate strategic self-help resources (in-product and otherwise) to improve the customer experience and scalability.

Newbury Park, CA, US

• Building an incredible Customer Relations team has been a crucial part of our success as a company. When I came onboard, I was charged to revitalize and restructure the entire support department and increase customer.
• Redesigned the team structure into three distinct roles and levels of responsibility and hired great people to fill these roles.
• Updated the training process and increased the level of knowledge and confidence in half the time previously allotted.
• Implemented on-going scheduled training to expand the team’s technical knowledge.
• Organized the creation of four help centers for our products and a documentation process for our internal systems. I’ve seen over 30,000 people utilize the resources I helped create, and over 60% of them return.
• Added additional channels of support and communication through social media and the company blog.

Hume, California, US

This position required me to be flexible and strategic in managing multiple creative projects on a tight schedule. Overall, I was solely responsible for creating video and written communication for the discipleship school. During my time here, I produced recap videos and highlight photos of monthly missions trips and weekly events. I also managed the.

Cupertino, California, US

During my time as the In Store Guest Training, I led the charge of translating content relating to company culture and metrics to over 120 employees in various roles with changing schedules. I facilitated CORE training for new employees in our market and led both classroom and on the job training for new as well as seasoned employees. I worked closely with.

Cupertino, California, US

Within the first three months of my time with Apple, I was asked by the leadership team to take over the Visual Team which was responsible for maintaining strict company brand standards at every level. To ensure each product was presented properly, I built and trained a team to take ownership over various areas of the store. I was responsible for.

Pasadena, California, US

As a Jr. Designer, I worked with the Lead Designer to gather market research and assets to help the creative process. I assisted in marketing campaigns and brand strategies for LA Gear, Sony Pictures, likeZebra and in-house projects. I also participated in branding exercises and was engaged in the entire agency helping to deliver the best experience to.

As a high-schooler, I started my own screen-printing company. Through research and trial and error, I learned all aspects of running a small business from managing inventory to meeting tight deadlines with a quality product.

Branding

Education record