At Prosci, we partner with clients across the globe to design and implement strategies to build individual and organizational change capability. As a strategic adviser, consultant, teacher and coach, I’ve had the privilege to work with more than 200 leadership teams in 28 countries to drive change, improve performance and solve problems that create measurable value.

Responsible for driving Prosci’s growth efforts, I developed and coached our marketing, sales and account management teams to engage clients and deliver results-focused change management solutions. I also lead Prosci’s advisory services practice to help leaders navigate the challenges associated with complex enterprise change.

* Lead the firm’s growth efforts which includes a combination of sales, account management and client service delivery* Responsible for on-boarding new accounts, developing client implementation plans and managing engagements to deliver results* Established new client engagements with 20+ companies, booking $9.7+ million in consulting revenue during the first 18 months after repatriating to the US* Provided account management and consulting support for leading companies including: the Federal Reserve Bank of New York, Walmart, Western Union, Kraft, Consumers Energy, Level 3, Mutual of Omaha, University of Phoenix, Alberta Health Services, Exxon Mobile, Rio Tinto and many others.

Responsible for leading the operations and growth of BMGI's management consulting practice in Europe, the Middle East and Russia. This involved setting up new public relations, marketing, sales and client engagement models as well as hiring and developing a team of 25 senior consultants and support staff to deliver services in more than 30 countries across Europe. We then expanded our market focus to include Russia, the Middle East and Northern Africa with notable success developing numerous profitable client engagements in the volatile Russian market. Established dozens of strategic client engagements with leading European companies including: Credit Suisse, Unilever, Philips, Siemens, TNT, Schneider Electric, SKF, Novartis, GSK, RBC Dexia, Ruukki, Parker, Level 3, Areva and Alfa Bank among others.

Responsible for establishing and managing new client engagements focused on business transformation and change leadership. Primary industry focus included: healthcare, pharma, insurance, telecom, energy and retail.Specific accounts that I brought to the firm included: AOL, Amgen, Baycare Health System, Blue Cross Blue Shield, Cendant, Datacard, Exempla Health System, Exxon, Hitachi, Kaiser Permanente, Medtronic, Oakley, Prudential, Qwest, Lexmark, Molex, Siemens, Stanford Medical, The Hartford and The Gap among others.

Responsible for leading the customer experience function of a venture capital funded internet travel and leisure company. Specific accomplishments included:* Managed all customer-facing processes concerning vacation fulfillment and customer experience functions* Drove a 40% increase in revenue by implementing a direct sales channel and a strategy for key account growth * Introduced a team-based incentive program that improved company profitability and raised employee morale* Implemented process improvement and cost-cutting measures using Lean techniques; achieved a 35% increase in department efficiency and a 20% reduction in overhead costs during a challenging business climate (post dot-com bubble)

Responsible for managing the scheduling of all residential and commercial city building inspectors for the City of Boulder. Specific achievements included:* Managed testing and certification of new contractors for both residential & commercial licensing and the associated dispute claims * Initiated a project to pilot the use of direct-connect walkie talkie technology to enhance real time customer response. Based on pilot success, the project was rolled out to the full department and later became a benchmark studied by other municipalities.* Gained valuable insight into local government decision making, budgeting and operational politics.

Responsible for marketing and business development for a start up international sports travel firm. Specific activities included:* Representing the company at industry events and trade shows* Developing target markets and communicating the company's value proposition * Developing new collateral to support the sales and marketing activities* Establishing the firm's web strategy and first generation website