Scott Mccusker, Mba Email and Phone Number
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My professional experience is in the technology space, specifically customer service - support, technical support (Information Systems | Medical Systems). After I obtained a Masters degree in Business Administration from the University of Phoenix I remained in those positions but took on more responsibilities. Project management and management duties have been a major focus of mine in recent years. In addition to my corporate career I have a passion for the music business. I have owned an artist management & booking agency since the year 2000. I lead and develop musicians' careers by obtaining gigs and setting them up with other business / creative opportunities, both nationally and internationally. Through owning my own business, assisting my family in their business (two martial arts studios), and working in the corporate space my skill set is unlike many Information Systems / MBA degree holders. Accounting, Sales, Marketing, Event Coordination, Travel Coordination, and Logistics are just some of the skill sets I have developed over the years within these other roles. I believe this allows me to take on a wide range of tasks independently, quickly learn the subject, set up specific plans of actions, develop a schedule, and get the job done.Definition of a Multipotentialite: https://www.ted.com/talks/emilie_wapnick_why_some_of_us_don_t_have_one_true_calling
Agiliti
View- Website:
- agilitihealth.com
- Employees:
- 2932
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Technical Services Manager, Hartford And Boston TerritoryAgilitiFairfield, Ct, Us
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Technical Services Manager, Hartford/Boston TerritoryAgiliti Sep 2024 - PresentEden Prairie, Minnesota, UsAt Agiliti, I lead and manage a team of biomedical and field service technicians across the greater Hartford/Boston area, ensuring timely and cost-effective maintenance and repair of medical equipment. Oversee an operating budget while managing customer relations and compliance within regulatory standards. Direct day-to-day operations, including shift scheduling, training, and performance metrics. Develop and maintain Standard Operating Procedures (SOPs), policies, and technical documentation to ensure accuracy and compliance. Collaborate with cross-functional teams to drive revenue growth, service expansion, and continuous improvement initiatives.
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Accounting + OperationsCorson Agency Sep 2023 - PresentAt Corson Agency, a leading music talent agency, I oversee the optimization of business practices and financial health. I innovate operational frameworks and financial strategies to support the unique demands of the music industry, ensuring the agency excels in artist representation and partnership development. My role encompasses refining operational directives and financial oversight, crucial for maintaining Corson Agency's stature and operational excellence in the fast-paced music sector.
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Operations, Program Manager, FinanceZenzone Health Jun 2023 - PresentSummerville, South Carolina, UsAt ZenZone Health, a mental health private practice, I lead the development and enforcement of Standard Operating Procedures (SOPs) and Statements of Work (SOW), boosting operational efficiency. I navigate the practice through the accreditation process with leading health providers, aligning billing and procedural standards to secure crucial industry recognition. Additionally, I manage the practice’s financial operations, including meticulous bookkeeping and financial planning, to ensure fiscal health and support its core mission of delivering premier mental health services. -
Consultant, Operations, Head Agent, FinanceCgagency Llc Oct 2000 - PresentSole creator of business that had its roots in nightlife marketing that quickly formed into a talent agency. CGAgency provides assistance to electronic music artists, based globally, in their careers by creating opportunities for them in addition to securing live shows for them primarily throughout North America, United Kingdom, and Europe. Noticing the pain of clients CGAgency created a consulting division of the company called CGA Consult where we offer artists and others within the music industry space guidance and education to keep them on the path for success. As a current board (2014 – Present) member I still advise this business and was able to bring on staff to handle the day to day operations. -
Manager Of Technical Support And Service ShopFujifilm Healthcare Americas Corporation Jul 2016 - Mar 2023Lexington, Massachusetts, UsThe Technical Assistance Center on the Computed Radiology side of FujiFilm’s business supports internal and external customers (including global DOD sites) 24x7. I was responsible for shift scheduling, training, departmental metrics, and KPIs, and acted as a technical project manager for the service department. I prepared and maintained departmental formal Statements of Work (SoW), Standard Operating Procedures (SOP), policies, procedures, best practices, and technical documentation. Within the Service Shop/Pre-Stage department I was responsible for shift scheduling, training, inventory management, and assisting with break/fix for the field service division (USA). -
Team Lead | Senior Technical Support EngineerFujifilm Healthcare Americas Corporation Apr 2013 - Jul 2016Lexington, Massachusetts, UsWorking as Team Lead and Senior Technical Support Engineer on the Computed Radiology side of business, I assist the Director, and Manager of the department with the day-to-day operations by supervising Level 1 technical support engineers. Responsible for shift scheduling, training, and acting as a technical project manager for the department. Prepare formal Statements of Work (SoW), policies, procedures, best practices, and technical documentation. • Assists Manager and Director with day-to-day department operations for 1st - 3rd shifts (20+ persons)• Acting supervisor for Level 1 Technical Support Engineers (10+ persons)• Technical project manager on departmental projects• Takes lead role to solve customer issues during assigned shift• Elevates and works shift issues with Manager and Director for resolution• Assists the Manager with staff scheduling for that shift• Handles shift telephone (VoIP) and network issues with IT Department• Train new shift employees on positions guidebook, SCP Certification, and department operations• Performs trouble-shooting, diagnostic evaluations and routine inspections on equipment and components in Windows OS (XP, Vista, and 7) environments
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Team Lead/Technical Support EngineerFujifilm Healthcare Americas Corporation Aug 2007 - Apr 2013Lexington, Massachusetts, UsApril 2009 – April 2013 Team Lead/Technical Support Engineer • Takes lead role to solve customer issues during assigned shift• Elevates and works shift issues with supervisor for resolution• Assists the supervisor with staff scheduling for that shift• Handles shift telephone and network issues with IT Department• Train new shift employees on positions guidebook, SCP Certification, and department operations August 2007 – April 2009 Technical Support Engineer • Certified product specialist in Dry Laser/Thermal Medical Printers & X Ray Readers• Assesses product issues in the field, operates required test equipment and provides solutions for repairs • Performs trouble-shooting, diagnostic evaluations and routine inspections on equipment and components• Performs installations, maintenance and repairs on products at assigned customer sites in accordance with established quality and regulatory compliance requirements• Assists in developing trouble-shooting guides, bulletins, software files and flash reports on existing products and distributes them to affected parties in accordance with standard operating procedures• Works with other service personnel for the continuous improvement of policies and procedures resulting in increased customer satisfaction
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Director Of MarketingTj Lotus Inc. Dec 2005 - Dec 2020Working from the infancy of this business I single-handily created all marketing plans, built a promotional team, and established plans to allow the company to grow organically to success. ProStardom.com was created by me and acted as another revenue stream for the business, acting as an on-line subscription service for our student body plus those who were not in our direct geographic location.
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Information System SpecialistAlcan Baltek Corporation Apr 2005 - Jul 2007Working within the Information Technology Department providing end user support to a 90+ user campus. Was an essential part of the SAP implementation team using a grounded understanding of the ABAP Programming language, SAPscripts, and SAPSmart Forms. Supported all wireless technologies such as Blackberry cellular phones, Palm/Pocket PC PDAs, and routers.
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Information TechnologyWmc Mortgage Corp/Ge Consumer Finance Jul 2004 - Nov 2004Working within the Information Technology Department providing end user support to a 250+ user campus. Was an essential part of the WMC Mortgage Corporation to the GE Consumer Finance conversion that included an entire overhaul of the network infrastructure.
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Help Desk (Information Technology) AnalystVyteris, Inc May 2003 - Jul 2004Working within the Information Technology Department providing end user support to a 60+ user campus. Was responsible for all hardware/software/printer installs as well as assisting with network/server/telephone configuration and assembly.
Scott Mccusker, Mba Skills
Scott Mccusker, Mba Education Details
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University Of PhoenixBusiness Administration -
Ramapo College Of New JerseyInformation Systems
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Rockland Community CollegeArts And Science; Pc Support
Frequently Asked Questions about Scott Mccusker, Mba
What company does Scott Mccusker, Mba work for?
Scott Mccusker, Mba works for Agiliti
What is Scott Mccusker, Mba's role at the current company?
Scott Mccusker, Mba's current role is Technical Services Manager, Hartford and Boston Territory.
What is Scott Mccusker, Mba's email address?
Scott Mccusker, Mba's email address is sc****@****ail.com
What is Scott Mccusker, Mba's direct phone number?
Scott Mccusker, Mba's direct phone number is +184530*****
What schools did Scott Mccusker, Mba attend?
Scott Mccusker, Mba attended University Of Phoenix, Ramapo College Of New Jersey, Rockland Community College.
What are some of Scott Mccusker, Mba's interests?
Scott Mccusker, Mba has interest in Economic Empowerment, Technology, Education, Music, Travel.
What skills is Scott Mccusker, Mba known for?
Scott Mccusker, Mba has skills like Management, Networking, Social Media Marketing, Html, Windows, Access, Social Networking, Leadership, Technical Support, Social Media, Software Documentation, Event Planning.
Who are Scott Mccusker, Mba's colleagues?
Scott Mccusker, Mba's colleagues are Tyler Koysh, Jeremy Olmsted, Dustin Clark, Jose V., Carlos Crzu, Glorivel Rodriguez, Kechia Dotson.
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