Scott Mcgovern Email & Phone Number

Stamford, Connecticut, United States

Northwest Ct / Hudson Valley, Ny

• District Manager Trainer with the opportunity to train 54 District Managers and 4 Regional Managers to date. • Leader of 18 store, $36MM district throughout CT and Hudson Valley of NY with full P&L responsibility including sales, profit, payroll, expense control, shrink control and human resources functions. • Change agent recruited to lead and immediately stop 3-year declining sales trend. Moved district back to positive growth delivering $2.5MM in sales revenue growth in first 6 months extending to $7.5MM over first 4years. - Developed existing talent and recruited additional top talent to enhance customer experience, associate engagement, store standards, and provide strong foundation to drive operational excellence, alignment and training enabling team to deliver sales and experience.

Columbus, Ohio

• Challenged to turn around 54 store, 425 employee, $136MM urban region with 300% regional manger, 200% district manager and 125% Store Manager turnover leading to 20+% negative comp sales.• Drove 85+% drop in Store Manager turnover and 120% reduction in District Manager turnover in 4 months. • Delivered the first YTD positive comps in the region in 3+ years by focus on training, execution of key company process, establishing regional vision, top talent acquisition and driving recognition program.• Fourth Interim Regional Manager role as part of Zone VP’s development program.

- Recruited based on strong sales and services background to develop, train and launch technology services program to the company, continued through development Business Solution program and launch and achieved great success in two subsequent Area Sales Manager roles.- Key development and implementation leader in new scalable SMB Business Solutions program, providing access to Payroll Processing, Payment Processing, Digital Marketing (Websites), IT Support, Cloud Solutions, Office Space Solutions and Talent Acquisition Software with responsibilities to vendor integration, systems creation, branding, marketing, training, merchandising and fulfillment.- Achieved top in class sales growth in key technology and print services categories driving a $26MM region to $39MM in two years and impacting companywide results by expanding numerous strategic training, sales process and operational programs.- Promoted to Area Sales Manager and drove a $7.5MM sales trend improvement in a $70MM 18 unit group within three months by aligning entire team to clearly defined exceptional customer service experience, identification and elimination of operational inefficiencies and individual leadership development. Subsequently promoted to lead a 21 unit $90MM group with 360 employees.- Created rapid growth in each position through simplification, prioritization, process and culture innovation.

Central Florida

- Drove second largest location in region from $1.8MM with a negative sales trend to $2.2MM, a 23% improvement and delivered 112% sales to forecast within 1 year.- Implementation leader of two strategic growth programs including Internal Culture, Customer Experience and Branding launch and Digital Manufacturing process within a 25 group region which nationally returned company to the dominant player in the marketplace.- Delivered associate engagement score to 84% within market (800 basis points over company average) which impacted retention, customer satisfaction, sales and profitability.- Created innovative inside and outside sales strategies that established ownership, delivered results in designated market and shared with entire region contributing in part to the region exceeding sales forecasts.

Central Florida

- Leader in Central Florida sales and services group with top line sales over $250MM, services sales of $5MM and customer satisfaction level of 92% (1400 basis point improvement in 1 year).- Achieved top three DSSM rank nationally for four consecutive quarters and ranked 1st nationally for final two quarters by exceeding sales and customer satisfaction scores and effectively managing P&L to deliver 11% over profit plan.- Turned around a $24 Million location and delivered a 23% improvement achieving 106% sales and profit plan in one year while realizing an associate engagement score of 82%, 400 basis points over Regional and Company average.- Services program implementations leader and turn around agent for North Florida area including branding, associate development/acquisition, leadership development, sales process execution, internal marketing, and operations delivering 100% growth in services business from $4MM to $8MM in 3 months.- Leveraged as a turnaround specialist in sales manager role and assigned to 7 locations in 18 months to change business trends and delivered by focus on people, training, acumen development, strategy and execution.- Grand opened 2 stores – Meriden, CT(Oct ’04) and Lady Lake, FL(Sept ’05) including recruiting, development of associates, process development, operation excellence and dramatically exceeding sales forecast.

Bachelor Of Science (Bs), Physics And Mathematics

Activities and Societies: Rugby Team

Organizational Leadership

 Partners in Leadership o The Oz Principle o Change the Culture, Change the Game  Ken Blanchard o Situational Leadership o The One.