- Manage team of account representatives and lead training meetings to ensure quality & compliance- Project Manager for all third-party vendor products: due diligence audits and manage relationships- Managed legal process & improved legal revenue by 4% annually over the last 3 years- Regularly review regulatory climate for the industry and created SOP’s to ensure compliance across all business operations - Regularly review, analyze and evaluate business operations to bring improvement to business processes- Implemented upgrades to company servers and firewall to ensure a more secure database- Work directly with CEO in developing strategies to increase production and moral of staff- Designed and implemented monthly revenue reports to present to management

- Train all new hires on company policy and procedure- Work closely with over 30 attorneys nationwide on filing judgments on time shortening time to collection- Collaborate with CEO daily to improve procedures throughout the office

- Account Specialist, skip tracer, and loan negotiator- Personally responsible for over 2,000 accounts worth over $1MM- Designed and implemented an email payment reminders system substantially reducing defaults- Trained new hires regularly and helped them develop negotiation skills

- Consistently top of list for contracts created/renegotiated- Managed paying customer database to ensure low loan default rates

- Assisted senior management with innovations on improving customer satisfaction, resulting in higher sales and satisfaction scores- Lead team meetings and trained other team members on good sales tactics and customer service skills- Received the Apex Award for excellence 6 times, and was over 100% of goal every month of employment