Scott Mcsorley Email & Phone Number

Adelaide, South Australia, Australia

Manage & lead a team to ensure delivery of an exceptional client experience through the consistent achievement of all set operational goals and objectives, and develop plans to address barriers to success. Manage all team resource requirements and provide ongoing coaching, mentoring, development and direction in order to drive a high performance customer.

Adelaide, South Australia, Australia

Lead multi department workforce including Customer Experience, Warehousing, Tech Support, Administration and Electricians to deliver quality, efficient, safe and cost-effective experience for our customers and the organisation;Manage and maintain effective relationships with contractors;Liaise with suppliers, manufacturers and wholesalers, continuously.

Adelaide, Australia

Managing the delivery of an optimised Omni-channel interaction environment that supports the required business outcomes and best client experience.Provide deep analysis in to workforce requirements to establish resource needed short, mid and long term to increase capacity and/or reduce cost.Drive a continuous development and improvement culture by.

Adelaide, Australia

Manage & lead a team to ensure delivery of an exceptional client experience through the consistent achievement of all set operational goals and objectives, and develop plans to address barriers to success. Manage all team resource requirements and provide ongoing coaching, mentoring, development and direction in order to drive a high performance customer.

Adelaide, Australia

Working within the business' Program Management Office, I support the business through participation in projects and initiatives aligned to business priorities. Identifying business improvement opportunities and recommendations in order to reduce risk, improve customer experience and drive business results.

Adelaide, Australia

Moved back into a Team Leader role as this is where my strengths lie; managing people. I have picked up a team that work in a relatively new area in the business; a dedicated messaging (email) team.

I was responsible for creating the Workforce Planning space within MyBudget. During my time in this role I implemented a new Workforce Management system, getting away from using excel spread sheets. A major change for the business, which I managed was a change in operating hours. We extended our hours from 8:30am - 5:00pm, to 7:00am - 7:00pm.I was also.

Adelaide, Australia

Managing a team of entry level employees. As MyBudget is a fast growing company, I would gain new staff every 3-4 weeks. I was responsible for coaching and developing Level 1 employees, with the aim for these employees to progress to higher levels of Customer Service or other areas of the business.

Adelaide, Australia

My first role at MyBudget was as a consultant, on the phone. I started in Customer Service Level 1, before progressing to Level 2. I was responsible for handling enquiries over the phone and via email, setting up transfers and making adjustments to clients accounts.

Adelaide, Australia

I was responsible for managing social sports programs, such as junior basketball, adults basketball, netball, volleyball and soccer. Involved in managing these programs was creating timetables for each division of each sport, scheduling umpires in line with their availability and making ad hoc adjustments to timetables when faced with cancellations.I was.