Established and supervised a new digital product team of 20 direct reports across product management, user research, UX, and design system. Developed a new international research plan and worked with a wide range of stakeholders to translate findings into new product solutions, including an influential JTDB/ UDI project. Consolidated a diverse international digital portfolio to a seamless, simplified, scalable cross-platform SaaS architecture including mobile, desktop, and interactive whiteboards. Key Achievements:● Increased product user volume (+42%) to over 5M in three years. ● Decreased platform bounce rate from 69% to 19%. ● Led digital platform development with a team of 50+ people in 7 global locations from prototype to MVP ● Navio platform is the finalist in the category of Digital Innovation with the British Council: https://youtu.be/OsZ9FU15w3A

Conducted market research, early concept testing, and financial modelling to develop a new digital product strategy. Led the market research and co-designed a product design with customers that informed a collaboration between EdX, Knewton, and Fitch Learning to build an innovative 'adaptive' machine learning and gamified blended learning platform. Used a story-mapping approach to determine the MVP, Value Metrics, and consequent releases. Key Achievements:● Obtained significant investment to build an AI-driven CFA exam-prep platform; Pitched the business case to the Fitch Group Board and secured funds to build the product. ● Directed an Agile team of Learning Designers, UX, and Developers. For more information on Fitch Cognition: https://tinyurl.com/y7tv2gyy

Through comprehensive support, I created scalable learning product architecture and implemented curriculum for new managers across the whole of Barclays plc. I successfully designed a digital leadership transformation programme targeted at the top 2,000 leaders from across the business. Implemented the first Group-wide learning programme delivered across all business divisions. I connected a community of over 300 colleagues formally and informally designing digital learning experiences for Barclays. I agreed on a shared design process and design language and introduced a set of standards across learning architecture, blended learning, accessibility, brand, visual design, writing style, and technology. Additionally, I utilised various blended approaches and channels including eLearning, intranet micro-sites, virtual classroom, embedded messaging in the Firm's IT applications, email and mobile communications, communications cascades, and elements of social media.Some of my contribution to the organisation includes:• Delivered hundreds of internal professional education products over four years.• Introduced agile working methods and user-centred design to our working practices.

Collaborated with senior L&D and HR stakeholders to define the future state vision and to prioritise initiatives based on requirements gathered through interviews. Supported PA to define their UX services and practitioner design skills. Advised HMRC on blended learning and alternative channels to classroom delivery: Developed and delivered an internal training course to improve HMRC's learning design capability.● Projected an ROI of £2.5M per year in a business case to implement training support to Pfizer's field sales team.● Achieved Management Consultancy Award (MCA) for best HR project of 2007; project being short-listed for 2007 Personnel Today awards: 'Best use of technology in HR'● Delivered saving over £12M annually for JobCentre Plus through selling and delivery of new production approach to a large-scale blended learning programme, alongside managing project lifecycle.● Decreased eLearning production costs by 30% for JobCentre Plus.● Significantly increased production throughput by establishing an offshore eLearning production team in India.● Realised £5M of achievable savings for the Welsh Assembly Government.● Developed business case for a shared digital design service and the consolidation of hundreds of web sites using a single Web CMS.