Account Representative
• Created and documented a library of digital content requiring a basic knowledge of HTML/CSS, supporting more than $4 million in annual online sales, including the creation of new content workflows, and verifying proper spelling and grammar, SEO and brand standards.• Monitored the execution of team content requests via ticketing system and proactively determined potential problems with new orders, increasing customer satisfaction scores and reducing rates of returns and labor losses by more than 14%.• Refined detailed project plans outlining deadlines, negotiations, and purchase processes, reducing manufacturing delays and expediting delivery of LTL services, and lowered general operational expenses by an average of 5-15%.