Global Domain Owner of On-Site Operations / Field Services for Foundational Services and Service Delivery. Oversee all network field services delivery for onsite support, inventory management, low voltage cabling infrastructure delivery across all data centers, corporate locations and retail facilities. Support delivery of all telecommunications, network, security backbone and desktop hardware and full midrange data-center support and deployment. Over 6500 brick & mortar locations supported and another 7000 remote ATM sites supported. Manage an extensive support portfolio contract with a service provider while guiding efficiency and operational cost reductions.

Global Domain Owner of Field Services and Branch Network for Network Operations. Oversee all network field services delivery for onsite support, inventory management, low voltage cabling infrastructure delivery across all data centers, corporate locations and retail facilities. Support delivery of all desktop hardware and images and full midrange data-center support and deployment. Over 6500 brick & mortar locations supported and another 7000 remote ATM sites in scope. Manage a $114MM contract with a service provider while guiding efficiency and operational cost reductions.

Incident Management and Communications: Incident Coordination to facilitate repair of services to applications and network infrastructure. Primary focus on Mean Time to Restoral. Assign and follow-up on corrective actions to prevent future occurrences of the same incident. Evaluate and decision relevant changes in the environment based on potential impact. Investigate future changes to the Global Wholesale Banking environment to prevent impact to the applications or the environment. Managed impacting incidents caused by change to eliminate recurrence.

Managed a small team of vendor management personnel. Owned Merchant Services Change Advisory Board. Coordinated all changes in the Merchant Services environment. Represented and promoted changes to the enterprise change boards to ensure timely implementation.