As part of BILL’s Payment & Risk Operations team, this position is responsible for assisting in key processes and activities associated with the operations of fraud and risk management.- Conduct KYC due diligence when assessing new customer accounts for risk exposure- Review and analyze daily transaction alerts for loss exposure- As needed, contact customers regarding missing documentation or clarification regarding verification documents- Ability to multitask and handle multiple tasks simultaneously- Time management and meeting deadlines- Analyze credit reports to evaluate risk and make appropriate credit decisions- Identify gaps and make recommendations for process improvements related to fraudulent activity and risk monitoring- Ability to proactively detect BEC/ATO fraud- Identify, research and highlight fraud trends (such as account takeover (ATO), Business email compromise (BEC), Identity theft, and friendly fraud), making mitigation recommendations- Participate in fraud/risk related trainings, meetings and webinars- Work closely with with other teams across BDC (Strategy, Sales, Customer Service, Compliance and Legal, etc.) to minimize false positives and review accounts- Keen eye to detecting red flags and making good judgment decision with minimal supervision- Ability to confidently handle urgent fraud escalations- Ability to handle high profile cases with exposure

Responsibilities- Identify fraud trends, document and communicate findings and lead proactive and reactive deep dives- Analyze chargeback data that result in a loss to Wyre to determine their root cause and identify process improvements- Identify opportunities for continuous process optimization through automation methods- Leverage SQL experience and massive internal data lakes to test and deploy targeted rules designed to prevent known and emerging fraud trends across many product lines- Regularly review the effectiveness of current rules and make necessary changes to improve accuracy- Collaborate with Engineering, Sales, and Product to build internal tools supporting Wyre’s platform- Improve existing policies and workflows to help build a strong, scalable process- Help improve manual review accuracy and efficiency- Assist in special projects and ad-hoc assignments, upon request

As a risk analyst, I was responsible for monitoring exposure, investigating fraud, and reviewing suspicious merchant and cardholder activity. This happens through active engagement with our merchants, ensuring that they are:- who they say they are- operating within healthy financial parameters- taking the steps necessary to mitigate fraudulent activityI also established myself as a top performer and subject matter expert within the department. Leveraging the skills and technical knowledge of our product gained during my time with the Support team, I designed and regularly facilitated multiple training modules for new employees and existing team members looking for a refresher.

As part of the Support team, I fielded supported calls and emails from developers and business users about account integration and functionality. Topics regularly included assisting developers with Braintree's API, as well as training merchants on our software's functionality and the details of payment processing.I also took advantage of all available resources to become a subject matter expert on our more advanced features and tools such as: 3D Secure, Kount Fraud Protection, Braintree SDK, Sumo Logic, and webhooks.

Dedicated to nurturing the growth of floatation practice in Chicago. Floating, also known as sensory deprivation, involves the reduction of external stimulation so the mind and body has a chance to rest and recover.Floating has been around since the 1950s, but has remained under the radar for most of that time. There are many recent and current scientific studies that suggest a wide array of physical and mental benefits as a result of regular floatation therapy.Imagine the perfect bath. The tub is 8 feet long and 5 feet wide so you have plenty of room to stretch out. There water is only 10 inches deep, but it's filled with 800 pounds of epsom salt, so you float right to the top no matter what.Now heat that water to the temperature of your skin so it becomes easy to forget that the water is even there. Put all of this into a soundproof room to eliminate interruption from the outside world. And then, if you want, you turn out the lights and relax as the whole world just sort of melts away.

As the Service Operations Supervisor, I ensured timely resolution of post sales inquiries. This was accomplished through field service work, the leadership of a team of Product Service Specialists, as well as the management and guidance of Bretford’s relationships with third party service providers. As a whole, the Service Operations team provides Tier 2 technical support to Customer Care while collaborating with Engineering and Production teams to improve product quality and customer satisfaction.

Part of a small team responsible for sales and support to new and existing clients of custom software products, training classes, and consulting services in the field of Project Management and Risk Analysis.

Leader of a customer service / technical support team of 40 individuals in a high volume store, ensuring that daily and long term goals are met, while continually developing ways to bridge the needs of management, staff, and customers.

One of two pool managers responsible for all activities in a recreational aquatic environment with a capacity of approximately 300 people. Managed staff and facilities to ensure safe and enjoyable patron experience in all aquatic programs. Responsible for maintaining consistently safe chemical levels in all pools. Lead daily scheduled skills training and recertification for lifeguard staff.