Systems admin for a terrific K-8 school.

 Hardware upgrades: assisted with wireless access point replacement, virtualized almost all the physical Windows servers onto VMWare, implemented a new local storage array, assisted in replacing all the multi-function copiers, coordinated in the orderly replacement of the shared file server and normalized file/folder security access. Replaced servers and implemented new VMWare virtual servers as needed including two new domain controllers to support multi-factor authentication for offsite access. Replaced the ID card system and streamlined the process. Completely rebuilt the server backup system and implemented offsite cloud storage for backup copies. Software support: Powershell scripting to semi-automate the faculty, staff and student onboarding and transferred this knowledge to co-workers. Picked up working knowledge of Veracross, Haiku/PowerSchool Learning, Follet/Destiny, FileMaker, Google account management and single-signon sync, Azure AD Sync, Windows Multi-Factor Server, Veeam Backup, and various supporting software as needed for the PaloAlto firewall and wireless controller. User support: analyzed the Microsoft software licensing to find a better reseller. Continued looking for better deals on all software subscriptions during every renewal cycle. Migrated functions off the hand-built web app from the previous admin and onto sustainable alternatives. Contributed to the team effort to increase documentation and improve communication through OneNote and regular team meetings. Assisted the network security engineer during the implementation of an infrastructure for a completely new independent school. Reconfigured single sign-on as needed for synchronizing Google and Active Directory and Veracross. Managed user account creation and maintenance for several software systems. Provided second-tier troubleshooting for all information technology.

QC testing for the Skype for Business team.Powershell scripting, troubleshooting.

• Applied scheduled enterprise upgrades using Team Foundation Server (TFS).• Project planning and installation troubleshooting, customer-side technical vendor contact.• Created Visio, Word and Excel project documentation for handoff to production systems implementation specialists. Created and managed SharePoint sites for sharing support information within project teams. • Windows server troubleshooting and performance monitoring for multiple pre-production environments. Windows 2003, 2008, 2012, both physical and virtual servers under VMWare.• IIS website implementation; created websites and assisted developers with troubleshooting and maintenance of websites and web applications under IIS 7.0. Participated in daily scrum sessions and project meetings for ecommerce development. Performed root cause analysis with DBAs, software vendors and other system engineers.• Lifecycle Maintenance Project; replaced 40+ servers to upgrade from Windows 2003 to Windows 2008. Investigated, documented and remediated DNS issues for translating websites to new servers without overlap. Performed a similar investigation and remediation for SSL certificates and website URLs. Recovered a method for implementing SAN certificates that complied with current security standards while simplifying SSL certificate management.• Audited environments with PowerShell scripts and SCOM reports; SSL certificate expiration monitoring, configuration file distribution, and security group membership. • Installed the latest version of the ecommerce website security tools ( CA SiteMinder / CA IdentityManager ) in a clustered configuration and documented the process for conversion into an automated install.• Installed a new application ( Contract Manager ) and worked with the vendor to reconfigure the installation for using multiple servers instead of their all-in-one standard. Worked with another system engineer to automate the install.

• Upgraded the company email system from Exchange 2003 to Exchange 2010, migrated to new hardware, and implemented new antivirus scanning all with zero down time. Maintained and administered email for 500+ users including developing the procedure for legal discovery, isolation and archival of email accounts as needed.• Implemented backup and offsite tape rotation on Symantec Backup Exec 2012. Deployed a NAS solution to replace the company file server. Assisted with setting up and auditing the SQL Server incremental backups to an offsite provider. Handled data recovery for all business applications and corporate workstations.• Upgraded MPLS data circuit from HQ to datacenter on Cisco routers; analyzed the current configuration, created proposals for increased bandwidth and reliability, presented options to company management, planned the migration and implemented it with zero down time.• Migrated 200+ users to a new building and set up new IP subnet design and extended the Active Directory hierarchy to accommodate a more logical domain structure. Rebuilt the VoIP phone system. • Handled all DNS records management, Active Directory group policy and Cisco firewall access rules / NAT. Retired the Linux-based company DNS server and migrated to a reliable DNS provider. Participated in all late-night conversions to new hardware or network service changes.• Built, installed, upgraded and maintained servers, including Hyper-V virtual servers, most of which were initially hosted on EMC SAN. Participated in the initial migration of company servers to AWS. Installed and managed server monitoring tools including SCOM and SolarWinds, as well as system up-time alerting tools to SMS accounts and pagers.• Worked closely with accounting staff to comply with and continuously monitor data security standards. Implemented the company time reporting hardware for hourly employees and configured the interface to the accounting software.

• 24x7 monitoring of infrastructure for Microsoft AdCenter.• Windows scripting, SQL queries and in-depth investigation of production issues in a high-availability system.• Deployment of upgrades, patches and regular application rollouts to multiple datacenters.• System documentation and training of Tier I support.

• Implementation and troubleshooting on an enterprise-class multi-tier network for the WaMu.com banking website. Worked with web developers and network engineers to integrate new applications safely.• Led peer review meetings on enhancement projects, created technical architecture and handled project management. • VLAN configuration, network traffic analysis, DNS rule and firewall rule management.• Created support documentation and trained offshore support staff.

( see description for PEMCO Corporation )

• IBM mainframe operator: batch processing, tape librarian, JCL maintenance. • Promoted to database support and SQL report writer. Installed and maintained SQL Server-based apps.• Created the interface between the American Express credit card system and the PEMCO general ledger: wrote the C++ code and designed the work process to automate data import. Managed the entire project from data validation to vendor management to end-user training and all system documentation.