Scott Hyman Email & Phone Number

Downers Grove, Il, Us

In my role, I manage the day-to-day operations and maintenance of our corporate data center and disaster recovery site. This involves supervising local staff, contractors, and remote team members to ensure efficient operations. I take ownership of resolving site facility issues, including troubleshooting electrical and HVAC systems. Planning and executing data center upgrades to enhance infrastructure and performance are also part of my responsibilities. Additionally, I oversee event management, ensuring timely responses to technology-related incidents. Rebalancing UPS systems to maintain continuous data center uptime is crucial, as is managing daily operations of the mainframe team to ensure seamless performance. Collaboration with a diverse management team to optimize vendor relationships and ensure compliance with OSHA standards and national electrical codes is essential. I also coordinate e-waste recycling initiatives and work to secure IT leadership buy-in for proposed process and standard changes. Leading efforts to transition infrastructure to co-location facilities and enhancing development pipelines for production operations in Azure are ongoing initiatives. Moreover, I implement and enforce SOPs and MOPs for data center management, while conducting risk assessments to minimize operational disruptions.

Noida, Uttar Pradesh, In

In my role, I supervised a dedicated team of 36 professionals responsible for delivering desktop support services across North America. Serving as the primary escalation point for technical challenges, I assisted Service Delivery Managers in resolving operational and technical issues while collaborating with customers and internal teams to address operational impact issues effectively. Providing hands-on technical troubleshooting support to the team, I also led process improvement initiatives to enhance service delivery efficiency. Developing and updating policies and procedures for transitioning to a Multiple Services Provider Model was crucial in streamlining our operations. Additionally, I conducted training and mentoring sessions for new team members, managed scheduling and work times for issue remediation, and ensured compliance with SLAs by promptly handling all request tickets and incidents. Implementing procedures to maintain Mean Time to Resolution (MTTR) within acceptable limits and tracking scalable work using the ServiceNow ticketing system were vital tasks. Coordinating e-waste and data center refresh activities, approving travel requests for off-site projects, and facilitating effective team communication channels rounded out my responsibilities.

Noida, Uttar Pradesh, In

SENIOR ADMINISTRATOR, WINTEL, VMWARE -DATA CENTER OPERATIONS (2020 – 2021)In my capacity as the Wintel/VMware Team Assistant Leader, I played a pivotal role in ensuring seamless operations within the team. Providing extensive support for both Hyper-V and VMware environments, I worked diligently to maintain optimal performance standards. Overseeing the hardware life cycle, I effectively coordinated repairs and replacements to uphold operational efficiency. Developing and implementing procedures to meet SLAs and maintain conformity with standards was a key aspect of my role. I meticulously ensured that all changes adhered to ITIL standards, verifying their compliance and updating SOPs and MOPs as necessary. Managing scheduling and work times for issue resolution, I represented approved changes at Change Activity Board (CAB) meetings and facilitated coordination between internal teams to streamline workflow and enhance collaboration across the organization.

South Bend, In, Us

•In my role as Manager of Infrastructure Services, I directed all aspects of data center operations, ensuring seamless functionality through efficient installations, upgrades, and maintenance. Supervising both vendors and internal staff, I ensured alignment with organizational objectives while managing a diverse team in a hybrid data center/cloud environment. I meticulously tracked and facilitated tier-two operations support, ensuring compliance with SLAs for efficient incident handling. Overseeing changes to production environments through ServiceNow, I prioritized stability and compliance. Coordinating disaster recovery activities and driving the implementation of enterprise monitoring solutions, I upheld HITRUST security standards and enhanced operational visibility. Supporting legacy systems and collaborating with DevOps teams, I ensured smooth deployment of new code and patches. Guiding OS end-of-life upgrades and coordinating cloud-based disaster recovery initiatives, I maintained system reliability and security posture. Recognized for exceptional leadership, I earned accolades as a top manager from my dedicated team.

Menlo Park, Ca, Us

In my role as Data Center Engineer and Site Supervisor, I supervised both onsite and remote teams to ensure smooth operations and effective coordination within a 5,000 sq. ft. hybrid data center supporting VMware, Windows, UNIX, and Linux systems. Taking ownership of facility issues, I conducted troubleshooting for electrical and HVAC systems, ensuring uninterrupted operations. Managing all aspects of the data center physical plant, I oversaw maintenance of generators, HVAC systems, UPS units, and fire suppression systems. Additionally, I evaluated data center needs, approved work plans, and coordinated expansions and upgrades. By establishing vendor standards and managing contracts, I ensured compliance with relevant laws and regulations while overseeing e-recycling initiatives and managing data center projects. Handling backups and media for secure outsourced safekeeping, I conducted hardware installations and removals, updated monitoring systems, and provided comprehensive support for various server platforms. I also facilitated Business Continuity Planning (BCP) disaster recovery drills, measured Recovery Point Objective (RPO) and Recovery Time Objective (RTO), and orchestrated the migration of applications to the cloud using the lift and shift methodology.

Chicago, Il, Us

In my role as a Senior Associate and Infrastructure Data Center Engineer, I managed the day-to-day operations and monitoring of an enterprise data center. Leading coordination efforts with vendors, I oversaw maintenance and project activities to ensure seamless operations. I was responsible for installing, configuring, and maintaining servers in a large-scale environment, including p-class and c-class blades. Spearheading the upgrade of the ISA 2006 environment to Microsoft Forefront TMG 2010, I collaborated with departments to establish secure access and authentication protocols for Internet-facing websites, ensuring strict compliance with security standards. Additionally, I provided comprehensive support for patch management across the enterprise server infrastructure and maintained and optimized the Citrix NetScaler load balancer environment.

Des Plaines, Illinois, Us

Chicago, Illinois, Us

Chicago, Il, Us