Scott Milhous Email & Phone Number

Kansas City District

I work with Parts and Service Managers in Toyota dealerships on digital and traditional marketing to help bring more business to the service drive.

Herrin, Illinois

I help small to medium businesses grow their business by helping them maintain their current customers and getting them back more frequently while saving their money.

Carbondale, Il

Responsibilities include pricing, bidding, ordering and delivering vehicles to local businesses and municipalities through a proven sales process.* Won new business from neighboring city for public works account* Delivered police vehicles to city well outside my area of responsibility by having the right product at the right price.

As Internet Sales Manager and Marketing Manager I am responsible for overseeing the quick response to all Internet Sales leads and follow up, Online reputation management in areas such as facebook, Twitter and Youtube.* Doubled department sales in two years.* Raised closing rates by 4% in first year* Cut response times department wide through new policies and procedures.

SOCIAL MEDIA CONSULTANT/FREELANCE WRITER Co-Inside Strategies is the company founded by Scott Milhous and his wife, Angie to combine their years of professional success in the corporate world to help small businesses in their operational, marketing and personnel efforts. • Founding member of the pioneering Co-Inside Strategies team. • Writer of the Influential Marketing blog www.scottmilhous.com• Provide leadership on market driven models for managing and marketing new products; lead strategic and tactical initiatives. • Establish full product planning strategy including market requirements, product roadmapping, identifying user personas and developing release milestones. • Articulate the go-to-market goals and strategies for achieving those goals. • Aggregate delivery of consistent, dynamic, informative and actionable metrics, as well as a real-time dashboard to measure and optimize ongoing campaign performance • Create and deliver thoughtful information via web presence and traditional media to influence buyers, industry specialists, key editors in the press and other third parties. • Well-versed on research, audience, advertiser capabilities and competitive positioning. • Secured appearances in electronic media as a subject matter expert in Education.com, Divorce360.com and multiple radio interviews.

MARKETING AND COMMUNICATIONS MANAGER • Ensured flawless and fiscally sound execution of social media channel efforts focusing primarily on research, blogging, creating online content, as well as client interaction for the restaurant and winery. • Maintained and executed day-to-day blog duties such as copy-editing, publishing, fact-checking, securing approvals, and comment moderation to ensure posts adhere to accuracy, messaging and timing requirements. • Updated and maintained the restaurant and winery's content on social media sites (facebook, Twitter, Linkedin, Plaxo and MySpace) on a daily basis, to keep content current and accessible. • Generated visibility and buzz designed to draw traffic to restaurant, gift shop and website. Sales increased over 26% over previous year with an increase in customer counts by 35% in the same period. • Oversaw the development and production of the company's primary employee communications vehicle including an internal newsletter, as well as writing training procedures for bar staff. • Established and implemented a matrix for customer service to increase customer loyalty and satisfaction. Successfully moved customers that were in the dissatisfaction and indifference category to loyal, repeat customers.

DISTRICT OPERATIONS MANAGER June 1996 - September 2007 Consulted and managed, Fixed Operations and Service business for 26 retail dealerships in 4 states. • Responsible for the assignment, scheduling and satisfactory completion of all customer and internal service requests. • Coached a group of approximately 26 dealers toward improving service and parts-related aspects of their business. • Identified the need for and facilitated the implementation of new program development and focused on performance and business strategies to guide dealers’ capabilities. • Provided internal stakeholders with information and advice pertaining to service operations and product quality issues derived from field observations. Warranty compliance and customer loyalty; worked directly with the Regional Vice President providing feedback and solutions to address compliance issues. • Created action plans for dealerships applying for certification to address areas needing improvement to increase profitability and create long-term sustainability. Influenced the behavior of teams and individuals to reach goals. • Developed warranty compliance and customer loyalty best practices for the dealerships; trained and coached service employees. • Oversaw tool inventory management.

Ba, Corporate Communications

Activities and Societies: LCIE Program, Cum Laude

Radio And Television

Activities and Societies: Lambda Chi Alpha, on air radio personality for National Public Radio Affiliate.Radio and Television