Analytical, client-centered, and support driven Customer Support Representative contractor with years of experience leveraging customer service and sales to deliver quality solutions. Able to manage multiple priorities and provide customer support according to existing procedures. Dedicated, collaborative professional who successfully manages data for accuracy with the ability to review, record and organize written data from a variety of sources with no pre-established format. Experienced in remote work since 2003.• Managed multi-million-dollar order backlogs between electronic component manufacturers and major area manufacturers and designers. • Tracked order history and worth by recording any changes to keep customers informed on significant delivery updates, resulting in happy clients. • Supervised sales process from quote to order to delivery, guaranteeing delivery on company business goals. • Multitasked as the sole work-at-home inside sales rep / office manager during business entity transition.
Listed skills include Account Management, Product Marketing, New Business Development, Product Management, and 13 others.