• Responsible for enterprise risk management, internal audit, and policy governance for all company departments worldwide• Lead quarterly executive risk reviews, meaningfully reducing enterprise risk• Expanded ERM to manage global risks• Work successfully with leaders in all departments to ensure that risks are well controlled• Provide independent advice and guidance to IT and security teams, acting as the bridge between IT, security, legal, and compliance• Participate in regulatory exams and third party diligence• Ensure continuous progress and completion of risk remediation plans in all areas• Align enterprise risk, internal audit, and company policies to regulatory requirements across the globe

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• Responsible for risk management, compliance, security policies, and security posture of all company business lines• Successfully shepherded company through achieving its first SOC 2 certification• Actively monitor and advise senior leadership on cybersecurity threats and developments• Established working relationships across operations, sales, and leadership teams to integrate security into business strategy• Established governance program covering multiple compliance frameworks• Collaborated with company CIO to incorporate security into existing strategic framework• Conduct internal and external security trainings, webinars, blogs, and workshops• Work directly with clients to assess and recommend security improvements

Lead a team of engineers to deliver top-flight technology services to customers of varying sizes and industries. Work directly with C-level executives to understand the client business and develop strategic plans that deliver business value. Work with team and others to assess new technologies and solutions for go-to-market readiness. - Responsible for overall quality of service and customer satisfaction- Engage tightly with C-level executives to develop and execute strategic vision - Assess and advise client executives on technology risks, purchases, initiatives, and business value - Examples of successful projects: - Implement Microsoft 365 to enable secure work-from-anywhere capability in two financial companies without adding overhead - Uplift full computing environments to the cloud to improve resiliency and modernization - Upgrade and expand compute and storage performance in a clustered environment with no business interruption

Responsible for overall Operations and Administration. Improved revenue and company financial position through defining positions and processes to increase effectiveness, developing a new generation of leaders, and using data and metrics to transform the company’s understanding of the business. • Increased invoicing and cash receipts by 50% • Led company initiative to create overall technology services business, adding 15% to company revenue• Led multiple major change management initiatives to refocus the business and establish repeatable processes• Enhanced management understanding of the business through P&L, budgets, forecasts, and KPIs• Built and implemented end-to-end CRM/ERP system to manage entire business, reducing errors throughout the company and improving project completion rate

Recruited to join Redi Systems and launch new IT Services and Consulting practice, which has added 15% to company revenue.

Served as operational manager of an IT Services and Consulting practice. Responsible for service quality to approximately 200 clients. Took over team after a period of management turnover, and rebuilt into a coherent group that stayed intact through a company acquisition. As part of the new company, I led the effort to integrate my group into the larger company, from a systems and cultural perspective. • Managed team through company acquisition, resulting in 100% employee retention rate• Successfully led quality improvement initiative, yielding 97% customer satisfaction rating• Worked directly with executive management and cross-departmental business partners to create and maintain data and analysis on P&L, KPIs, SLAs, budgets, product line margin, employee utilization, revenue forecasting, and quality

Began as Network Engineer, and grew into Service Manager and Director of Operations position. As Network Engineer, was part of a team of engineers performing on-site design, installation, maintenance, and repair of computers, servers, and networking equipment. As Service Manager, was responsible for all aspects of service delivery, including managing 11 direct reports, and ensuring timeliness, quality, and accuracy of all services provided by Networks Plus. Developed products yielding over 10% growth in company revenue.