Scott Miskuff Email & Phone Number

Somerset, Nj

Perform receiving and sending functions on computer servers, racks and various computer parts. Documenting all incoming and outgoing deliveries. Taking inventory of installed servers in the Data Center and computer parts and accesories in the storage cage. Identify assets that need to be disposed of or sent back to the vendor.Preparing and sending out monthly reports on the previous months activities.

Network Manager (11/1997 to 05/2015)Provided Network Surveillance on international circuits traversing the subsea cables via various types of equipment (ex. Newbridge, Cienna, Erricson, Alcatel). Troubleshot circuits by remotely logging into domestic or international equipment and performing tests to isolate and correct the fault. Prepared and updated outage reports (including all impacted customers) associated with subsea cable or foreign local telephone company outages. Provided restoration (utilizing numerous internal databases) to failed circuits that were impacted by these outages. Obtained status via phone, email or by logging into the subsea carrier’s website for detailed information and customer impact. Prepared and distributed scheduled planned maintenances that impacted customer circuits. Opened trouble tickets and routed them to the appropriate team to be investigated and provided assistance when needed or requested. Provided 24X7 coverage, 365 days a year.

Cary, Nc

Processed outage reports, jeopardy situations and planned maintenances. Coordinated personnel responsibilities and provided the main point of contact during Catastrophic outages that impacted the MCI network. Obtained status from the field technicians and provided that status by email reports, video bulletin board and verbally over the Catastrophic conference bridge.

Fort Lee, Nj

Provided customer / technical support to large business accounts by being their main point of contact for any business issues, concerns, upgrades or changes that need to be made to provide the customer with exceptional service. When trouble occurred on one of their services, provided them with support by contacting the appropriate group within MCI to ensure their service is repaired in a timely manner. Attended customer visits to observe their work environment and suggest any changes or improvements to enhance their services. Provided customers with monthly reports detailing the performance of their circuits for that time period.

Fort Lee, Nj

Processed orders for phone and telex lines that included new installs, disconnects and moves. Also performed an audit to identify inactive lines that were no longer being used and processed orders to have them disconnected, which in turn saved the company money.

Bachelor'S Degree, Business Administration And Management, General, 2.5

College Prep, College/University Preparatory And Advanced High School/Secondary Diploma Program