Business Development: Lead initiatives in insurance, government contracting, and biotech to drive growth and strategic partnerships.Sales Process Oversight: Guide sales processes and coach teams on developing ADA-compliant marketing materials.Consulting Services: Conduct business consulting calls for startup clients, providing tailored advice and support.Training and Development: Organize training and development plans for sales, product management, and project management teams, including the SYS Suite.Partnership Evaluation: Assess partnership opportunities with external vendors to enhance service offerings.Recruitment Support: Interview candidates for both contractor and permanent positions as part of onboarding efforts.Growth Strategy Co-Author: Co-authored the organizational growth plan to outline strategic objectives and initiatives.Project Advisory: Advise clients on scope of work expectations for medium to large application projects, ensuring clarity and alignment.

Managed team ceremonies and project assignments.Coached the team on understanding business requirements and communicating technical requirements that were implemented into the documentation or client/business communication.Mentored skill growth task goals for each developer.Wireframed UI designs that match business and technical requirements in FIGMA and Miro.Architectural and UI designs for a CRM, ERP, Order Management System, and Payroll system.Managed the OKTA onboarding and account management for Production and Sandbox applications. Azure portal admin.Wrote manual regression tests from the business perspective.Created sales walkthroughs of the applications modules.Managed the Mobile and Kiosk enterprise mobility management software (EMM).Managed release and build libraries in Azure DevOps.Managed the organization's Azure Portal.Wrote and maintained the business staffing and growth plans for the organization's technology development team.Wrote and maintained the business roadmap.Managed the access and security for the Confluence portal.Owner of the team's Azure DevOps portal. Responsibilities included the following:Implemented the sprint structure for each team.Created the Area Path.Set up only needed Status structure.Set the Pipeline security policies.Cleaned and set build retentions into three environments.Set up queries and dashboards for the teams.Set the team's branching strategy.Wrote technical requirements for API integrations with third-party providers.Ran SQL scripts after build to change data structures to handle the changes to the system validations and new front-end services.Provided guidance and training for junior developers to help progress them to mid-level developers.Managed all third-party API and service accounts.

Managed the business analyst team, including three members.Organized team communication and meetings with the client.Structured and updated team data and metrics reporting.Coached process and knowledge gaps for Scrum Process and Azure DevOps.Tracked and maintained the project planning roadmap.Developed process flows and decision trees to use in Azure DevOps.Managed Ticket backlog and Dashboards in team Azure DevOps.Enhanced the Helpdesk Processes and Procedures.Optimized the communication process within the teams.Conducted internal testing and writes UAT testing plans.Promoted best practices that ensure meeting DOT 508 and Accessibility standards.Led team in user demos for release and feature approval.Managed client/SME elicitation for story requirements.Adapted Scrum and other Agile frameworks to meet business and team needs.Ran and wrote SQL queries.Ran and tested API Gets and Posts in Postman.

Managed the ceremonies of daily standup, planning, refinement, and retrospective.Organized team communication and meetings with the client.Structured and updated team data and metrics reporting.Coached process and knowledge gaps.Aided in PI planning and project planning efforts with the TM and the BAs.Developed process flows and decision trees to use in JIRA.Managed Tickets in team JIRA.Designed methods of managing tickets to balance team requests and the USDA system style.Optimized the communication process within the teams.Organized data held in three different systems.

Managed the ceremonies of planning, refinement, and retrospective.Established Non-functional requirement standards that the team supported.Implemented the Azure DevOps work item process for Sprints, Boards, and the rules automating the planning boards.Organized daily standups for a digital check-in.Planned meeting goals when reaching out to stakeholders.Defined business requirements from email and meeting expressed user and stakeholder needs.Refined a priority list of team backlog items that changed every week.Collected external stakeholder needs from marketing and partners.Developed process flows and decision trees from meetings with business users.Developed the business process for using Azure DevOps as a product-owning team and acting SCRUM master.Designed the process the team uses in Azure and the release planning structure.Moved the team and business from a chaotic twice-a-week deployment cycle to a biweekly planned deployment structure.Pushed for hiring dedicated QA staff.Set up hygienic deployment environments of Dev, QA, UAT, and Prod, from their existing local machines to UAT or straight to Prod.

Developed business plans for account-consistent and single sign-on system transitions for clients to an insurance benefits platform.Showcased the needs of the team and the assumptions the business could avoid.Identified areas that limited the team and developed process change to overcome them.Took team needs and translated them into actionable management goals, for example, justifying a Solution Architect and having QA testing happen in the same sprint as the development.Completed risk assessments for systems being updated to least access principles and data obfuscation.Assessed the benefits and vulnerabilities of various enterprise platforms for meeting business needs and overcoming team impediments.Refined a priority list from seventeen years of unprocessed system defects into development team backlog items.Planned work items for 276-277 and 834 EDI transactions mapping and enrollment file changes.Managed web products as Product Owner for a team of nine members and acted as the SCRUM Master for most ceremonies while training team members to become the SCRUM master.Wrote the team charters and managed retrospectives for additional non-SCRUM teams.Completed project tasks by writing User Stories, Use Cases, and Requirements Matrixes.Collected internal and external stakeholder web needs into the SCRUM development pipeline.Implemented single sign-on (SSO) connection to our benefits portal and account-consistent login with a partner service, providing Delta Dental, in states outside our region.Developed a project plan for meeting a SOC2 audit using least access principles and obfuscation of test systems.Planned releases into the SDLC process.Trained the development team in Azure use and best practices.

Worked on projects as a first-party partner to Microsoft.Managed triage communications and engineering calls between specialists and specialties in time-sensitive situations. This role focused on the mitigation of revenue impacts from issues as they arose, then established next-steps for a permanent solution. This role guided the process of communicating both across the e-commerce environment, to company executives, and to partner executives. Remained situationally aware of the external team’s activities that may correlate to current financial impacts. Reviewed and updated the temporary change of process items and alert owning teams when the expiration of the operation changes approach. Tracked e-mail, incidents, tickets, etc. to ensure we met SLAs. Ensured the platform is active without impact pre and post-release. Reviewed previous shift communications, including mail-in Filed, ICM, and MSTicketing folders. Created Severity 0-3 Problem Records to ensure baselines for root cause analysis. Implemented first phase postmortems on mitigated significant revenue impacts. Wrote bugs and tasks for tool improvements and software engineer service modifications.

As an Independent Agent, I was to prospect leads till maturity. This meant developing a rapport with the business owner to find ways to increase employee retention through available discounted benefits packages. After presenting best options to owners, I assisted with their staff presentation. Then employees enrolled or opted out of the insurance package. After enrollment there are quarterly service visits and new employee meetings. The Ellensburg market had limited scope for business growth, so I successfully transitioned into a role with better career prospects.

My duties were first assisting the retention of leasing and rental clients, as inbound retention sales for mail and office management equipment. I handled calls for collections and past due notices. I processed balance payments, renewals and conducted inbound cancellations, and return or replacement of equipment requests.Daily Tasks: Processing cancellation or buyouts of contracted leased items and explaining lease durations.General problem solving for billing related issuesProcess new sales and correcting previous sales partially processedTrack reporting in Salesforce.com, Siebel, and other CRM systemsI piloted several systems for feedback on how they will affect my department.

In College Programs and Webinar Service, I conducted interviews, administer assessment questionnaires, confer with and advised customers on products, conveyed product information. I was responsible for handling and tracking calls and other customer interactions with CRM notetaking. I analyzed and suggested resolutions to reduce barriers impacting the effectiveness of operations and improve workplace efficiency. I assisted with coaching and mentoring of new employees. I developed methods and procedures to increase sales and promote business. I was proficient in and knowledgeable of processes for providing to the customers’ needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. I was able to communicate complex concepts, verbally and in writing, organize time and tasks to complete activities successfully. Excellent interpersonal, problem solving, critical thinking/analytical, and investigative/research skills. I applied active listening, personal, and critical thinking skills in order to provide critically thought-out and appropriate responses; utilize or employed conflict resolutions skills to negotiate and resolve customer complaints. Referred unresolved customer grievances to designated departments for further investigation; answer customer and/or public inquiries, compare and evaluate customers' applications with eligibility requirements, compile information through interviews, compute financial data, examine documents for completeness, accuracy, or conformance to standards, explain program rules, policies and regulations, provide explanation of financial assistance and resources available, gather relevant financial data, maintain records, reports, or files, manage detailed case records, obtain information from customers. I piloted the online chat feature of the website to develop the FAQs and best practices. I was asked to help cover many of the duties of the College Programs Director during her maternity leave.

The primary duties of the student supervisor included; evaluate, monitor and oversee employee work progress to verify conformance to standards, regulation, and policy. I evaluated program effectiveness, identified weaknesses, and performed reviews, special studies, and selective analysis of data for the organization, utilizing generally accepted management principles and practices. Gathered, organized, and analyzed workload, equipment, automation, and made recommendations concerning the allocation and management of resources. Assist in developing tolerance levels for program compliance and provide status reports. Planned, designed, and monitored programs to meet the needs of the customer population. Responsible for the creation of a live data flow spreadsheet; utilized Microsoft Excel Vertical Lookups. Prepared animated systems to streamline facilitate and improved customer access and service. Surveyed employees to best determine and create the optimal learning stratagem for training and instructional purposes. Responsible for the facilitation and maintenance of a work environment conducive to the development and management of an effective and organized team culture. Utilized employ conflict resolutions skills to negotiate and resolve customer complaints and reconcile conflicts.

Monitored and coordinated activities with parishioners to ensure that services were provided in a logical, efficient and timely manner; inspected and evaluated the physical condition of facilities to determine the type of work required. Inspected work performed to ensure that it met specifications and established standards and policies. Operate machinery including, floor buffers, carpet cleaners, and genie lifts. Aided in maintaining of the facility grounds, gardens, and fountains. Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities for events, such as banquets or meetings. Trained new custodian staff in effective time schedule management and activity practices. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment. Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created. Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. Knowledge of machines and tools, including their designs, use, repair, and maintenance.