Spearheaded the implementation of a CRM solution that boosted sales by 12%.The initiative also enhanced growth marketing by allowing more precisely targeted campaigns and improving Lead conversion rates. Additionally, the CRM bridged communication gaps between Marketing, Sales, and Operations by fostering communication through shared access to real-time data.

Elevated to a leadership role focused on fostering innovation through technology within the organization.Lead enterprise-wide IT, compliance, and digital transformation initiatives for an $80M independent insurance claims service provider. Oversee and manage a $2.0M budget. Design strategy and security roadmaps, assess security posture, identify areas of improvement, and leverage resources for business scalability. Contribute to organizational and business continuity planning, technical business writing, and develop effective partnerships to optimize business performance. Source and procure vendors, negotiate contracts up to $100k annually, and oversee quality assurance measures. Leveraged Wardley Mapping to visualize technology opportunities and develop a comprehensive strategy for technology ownership.Led adoption of cloud-centric development practices within AWS and Azure, optimizing resource utilization and scalability.Migrated on-prem virtual data center to the cloud using VMWare in AWS, improving security, disaster recovery, and ransomware recovery times.Managed a program that developed custom software solutions for recruitment, significantly reducing onboarding time, especially during catastrophic events.Utilized Dynamic Capabilities theory to architect and implement internal APIs, leading to increased responsiveness, reduced time-to-service, and improved service quality.Spearheaded efforts to attain SOC2 Type 2 compliance, positioning Wardlaw Claims Service as an industry leader in security and data governance.Led innovative projects integrating customer and vendor APIs with internal APIs to create cutting-edge solutions.Implemented Appreciative Inquiry principles to foster transparent and data-driven project management, improving communication and collaboration while building strong relationships with owners and stakeholders.

Promoted to Director to lead IT team.Recruited and assembled a dynamic development team while implementing agile methodologies, including Scrum and Kanban, to enhance productivity and project delivery efficiency.Engineered a cutting-edge web portal using ASP MVC, WebAPI, Telerik, Google Maps API, and Bootstrap, empowering adjusters with self-service capabilities and improving user experiences and operations.Created a texting micro-service using Azure and Twilio, significantly increasing responsiveness, improving communication, and reducing adjuster recruiting from days to hours.Engineered an automated onboarding process that reduced customer setup time from days to hours, enhancing efficiency and ensuring seamless communication during the onboarding phase.Seamlessly interfaced with XactAnalysis API, resulting in increased responsiveness and reduced operational time service, thereby improving overall operating efficiency.Managed a project migrating a physical on-prem data center to a virtualized one.

Hired as Lead Developer to create software solutions and mentor younger team membersImplemented agile practices using a combination of Scrum and KanbanCreated cross-platform mobile solution for iOS and Android using Xamarin, reducing time service by 25%Constructed fully automated data import and export services in C#.Net using GOF design patterns, increasing responsiveness, while eliminating human interactionCreated a dashboard for C-Suite with concise KPIs, improving communication between business units using SSRS, business intelligence, and data analyticsDeveloped adjuster HR system using C#.Net and SQL 2005, reducing the time to find adjusters

Oversaw a transformative IT initiative post-acquisition, starting with a 2-person team and strategically expanding to 12 members. Championed recruiting and workforce strategy, formulated critical solution blueprints and design protocols, optimized asset management systems, and established critical KPIs.Recognized as technical SME to create enterprise business transformation initiatives; promoted to Director of Software before completion of the merger to provide a seamless transfer of assets during company acquisition.Designed capabilities and technology roadmaps aligned with current and future-state business capabilities; efforts propelled enterprise-wide initiatives. Enhanced visibility and positively contributed to the Executive team; readily demonstrated value of the technology and software discipline, considered budget and financial limitations, drove adoption, and limited technology waste.

Hired as Lead Developer to migrate asset management system from Mainframe to N-tier system using C#.Net, SOAP web services, and SQL Server.Lead architect for backend services and delayed event processingMentored Mainframe developers learning new technologiesPartnered with project management to create release schedules

Oversaw four teams of IT Developers in driving engineering solutions aligned with organizational objectives. Built strategic vision and direction of Corporate IT capabilities. Delivered product and technical leadership and set enterprise-wide initiatives.Consolidated, streamlined, and led the migration of 4 legacy technology systems into one unified platform. Identified and resolved critical SQL Server lock contention issues that experts couldn't diagnose, optimized database performance, and prevented application freezes, recovering 25 hours monthly of previously lost operational time.Spearheaded the designing and implementing a reliable, high-speed enterprise scanning solution, replacing an MS Access-based system, leading to seamless enterprise database integration and enhanced information sharing.Increased management confidence in connectivity processes by completing extensive data extractions; created dashboard reporting highlighting trends and fostered business stability, reducing negative client feedback.

Created loan accounting system using .Net and SQL Server 2005Mentored young development staffLead Sarbanes Oxley complianceImproved communication with business units

Hired as Lead Developer to create software applications for import and export of data.Promoted to Manager of Connectivity GroupCreated generic import and export application using Visual Basic and SQL ServerSQL Server Database administratorWorked with Business Analysts and Project Managers to create document management system

Built Outlook-style program suite for warehouse inventory using Visual Basic and OracleCrafted plant automation system using Visual Basic to tighten standards in production

Created and maintained RPG and CL applications on IBM AS/400Prepared in-house software for Y2K transition