Scott Shapiro Email & Phone Number

Washington, Dc, Us

Mclean, Va, Us

• Cost optimization and operational leadership: Identified over $4M in annual cost reduction and operational improvement opportunities and developed programs to recover addressable costs.• Product ownership: Led the user experience improvement program for IDme's supervised identity verification products; led design, A/B testing, pilot launches, QA, customer service agent training and full-scale rollout of product enhancements.• Cross-functional leadership: Partnered with product engineering, customer support, and fraud operations teams to achieve project goals by designing and implementing UI/UX improvements; developing new protocols and training for support agents; and introducing user-facing fraud controls.• Executive-level communication: Delivered key insights and updates to C-suite leadership, shaping strategic decisions and securing stakeholder buy-in.

Salt Lake City, Utah, Us

Nursa is a PRN staffing platform for hospitals and nursing facilities to hire independent clinicians on a short-term/contract basis. As Strategic Operations Manager, I managed and executed sales, strategy, and operations improvement initiatives to increase Nursa's business in the Mid-Atlantic region by more than double. In this role, I:• Oversaw product launches in 5 states• Took sole ownership of customer relations for clients and users in Virginia, Maryland, Ohio, Indiana, and Michigan• Built and scaled programs related to improving customer outreach and engagement• Performed high-level data analysis using advanced SQL queries, Tableau dashboards, and Pivot Tables• Developed and led a team-wide workshop to add and verify 1000 new users in one day• Partnered with the product engineering team to identify and resolve more than 40 design flaws, technical bugs, and user interface improvements• Partnered with the data engineering team to build dashboards, clean database, and identify data management improvements• Partnered with the clinician quality team and customer support team to improve Nursa's cancellation policy, enhance the user experience, and leverage new tools for communicating with customers and clients• Designed and led a data-centered initiative to reduce nurse cancellations by more than 150%• Managed and mentored junior members of the Operations team• Frequently contributed valuable insights and guidance on team calls• Regularly received positive feedback and praise from managers and peers

Dublin 2, Ie

Delivered best-in-class Strategy work as a Consultant in Accenture's Health Strategy practice. Specialized in Mergers & Acquisitions Strategy for Healthcare clients (Payer, Provider, and Pharmaceutical). Engagement descriptions below:• Large Cancer Hospital Network, Growth Transformation Program: Developed and executed the transition planning and implementation strategy, owned multiple project management deliverables and processes, and worked directly with functional leads across 14 work streams• State Health Plan, TPA Acquisition Program: Deployed the cloud-based project management system and managed pre-close strategy for client legal and finance work streams• State Health Plan, Cost Optimization Program: Analyzed $20M of enterprise SG&A spend and developed business cases for strategic savings initiatives in HR and finance functional areas• National Bank, Post-Merger Integration Program: Owned several project management processes and developed reporting and communications for C-suite, board of directors, and federal regulator audiences• Global Pharmaceutical Company, Pre-Close Merger Program: Managed the cloud-based project management delivery tool for 300 employees and contractors and coordinated with functional leaders across 12 works treams to develop executive-level status reports• Internal Sales: Developed the business case for a cloud computing offering using VBA Macros and Power BI to support sales campaign• Planned and facilitated local Strategy engagement initiatives and networking events

Gb

• Analyzed client IT processes in SAP to perform risk assessments and further data analysis in Excel • Identified material controls weaknesses and deficiencies through client interaction and walkthrough meetings

Munich, De

• Analyzed prospective drives sales opportunities by assessing product fit and annual revenue for potential customers in untapped markets• Developed calendar and fiscal year sales data dashboard using VBA and Macros in Excel to assist sales team

Irving, Texas, Us

• Supported Manufacturing Engineering effort during 6 Sigma Rapid Improvement Workshops and Systematic Layout Planning projects• Documented manufacturing processes to promote standard work practices in facilities• Designed and implemented database in Excel using VBA to monetize and track project results for 20 employees

Lake Buena Vista, Florida, Us

• Coordinated anti-corrosion procedure for 5.5 million dollars’ worth of metal parts by acting as project manager and meeting with planning managers, manufacturing supervisors, and engineers• Designed a comprehensive Vantage Point Index safety audit and modeled proof-of-concept mobile app, now used within FOS• Analyzed process flow of work orders to determine and eliminate constraints and bottlenecks