The FedEx Sustainability Insights Application is being developed to help FedEx customers meet their sustainability and carbon neutrality goals.As the Technical Product Manager my primary goal is to ensure customer needs and wants for the application are translated into actionable development work.- Engage with internal FedEx teams such as Sales, Marketing and Sustainability to understand and gather requirements- Participate in Agile ceremonies and design sessions with the design and development teams- Work with content, branding and legal teams to ensure the application meets FedEx standards- Perform user acceptance testing to verify new development meets customer requirements- Participate in strategic planning and commercialization discussions- Work with the application support teams to answer customer questions

Senior Agile ConsultantAssisting OSG Connect with creating a sample set of Epics, Features and Stories from an In Development Product to be reusable as part of their ongoing Agile TransformationSenior Scrum Master ConsultantAssisted Blue Cross Blue Shield with an effort to migrate the Oracle databases of sixteen existing application to MySQL databases. Senior Product Owner ConsultantAssisted Equifax with the merger of their Tax Credit platform with the similar platform of the recently acquired HireTech and migrated the combined platform into the Google Cloud.

Senior Technical Product Owner for both Specialty Intake and the Cigna Open Refill Transfer File (ORTF) effort. Responsible for working with the various program stakeholders to understand and prioritize their requests, and enable the Scrum teams to deliver value to Express Scripts.● As a Product Owner, completed an 18-month effort to create a reusable automated process to accept prescription refill transfers from external pharmacies utilizing existing national standard file formatting with the inclusion of redundancies to ensure near 100% accurate transfers. Over 250K prescriptions were transferred successfully during the rollout during the Cigna to Express Scripts pharmacy transition.● Facilitated discussions with the Business Product Owners and business users to plan for future work in the form of JIRA Epics that will support new requests for the business.● Worked closely with the Business Product Owners to prioritize upcoming work and to include it into the Scrum teams’ future work through the creation of Opportunity Canvases and Program Epics.● Facilitated Pre-Program Increment Planning, Backlog Refinement and Sprint Planning to ensure that the team has refined, prioritized stories to work on during the quarter.● Engaged with dependency partners to schedule dependent work appropriately so that there are no bottlenecks in the development cycle.● Worked closely with the Delivery Managers and Scrum Masters to ensure that the team is on target to complete work in a timely fashion and deliver it to production when planned.● Coordinated with the other Technical Product Owners to understand and improve the current agile process.

Senior Scrum Master for the Wells Fargo Agile Center of Excellence. Responsible for the day-to-day scrum activities of two concurrent development teams as well as aiding those teams on their journey from using a Waterfall methodology to an Agile one.● Coached five teams in their migration to using Scrum by attending team training, identifying steps to implement the process and then facilitating the transition to the new process.● Facilitated Scrum ceremonies for the five teams and regularly engaged team members with ideas to help the team be more successful.● Helped those five teams establish a regular development cadence, identified areas where we could improve and created action plans to implement those improvements.● Led Scrum of Scrum calls to coordinate integration activities between UI and API teams.● One of the teams was designated as the Wells Fargo Project of the Year.● Concurrently worked with two teams in their transition to Scrum through coaching and facilitation.● Worked with the Product Owners to facilitate backlog refinement, story creation and prioritization.● Engaged the development team to estimate stories and plan for the amount of story completion that can be delivered in the current sprint.● Facilitated daily scrums and sprint demos to ensure stories are developed, validated and accepted by the Product Owner and key stakeholders.● Hosted sprint reviews and retrospectives to highlight team successes as well as opportunities for improvement and assisted the team in determining action plans to improve on those opportunities.● Worked with Project Managers to verify the team is working toward current release schedules and projected costs.● Coordinated with the Agile Coaches in the Wells Fargo Agile Center of Excellence to understand specific Wells Fargo requirements in their Enterprise-wide roll-out of Scrum.

Technical Lead, Product Owner and Subject Matter Expert (SME) for the MasterCard IT Service Management (ITSM) implementation of the IBM SmartCloud Control Desk (SCCD). Involved in all aspects of the development and support of the enterprise level application utilized by over 8000 users in the organization for internal and external support as well as change and configuration management.● As a product owner worked with multiple levels of management and across teams to determine annual application goals and decompose those into actionable work using the SAFe agile model and ensured that those features and stories were delivered by the development team in a timely fashion meeting the needs of the requesters.● Led a team of 4-6 to conduct in-person meetings with over 100 middle and senior level managers and modify the application to support a new service-based financial reporting model reducing application complexity and improving metrics.● Collaborated with the DevOps team to determine integration points between the ITSM application and the DevOps Toolchain.● Led onboarding process for integration of new teams from mergers and acquisitions into the application resulting in a common process across the combined organization.● Led annual infrastructure upgrade projects to support increased utilization of the application with a peak utilization of 750 concurrent users.● Built partnerships with internal teams and the application vendor to support the operation of the application with 99.9% availability.● Involved in the sourcing and training of an external (offshore) team to support the day-to-day operations of the application.● Designed a new Change Management process as part of a Lean Six Sigma Black Belt project that reduced time to create change records by 30-40% while providing easier access and more meaningful information to change implementers.

Consultant for a short term project to lead the migration of the internal .NET development teams to an updated development environment. Developed testable requirements based on stakeholder interviews, SCRUM user stories and analysis of existing applications.

Systems Engineer assisting multiple companies as a consultant to better align their existing IT processes with the ITIL Service Management framework (ITSM). Automated IT processes utilizing ITSM applications. Led customer workshops to introduce process updates and gather customer data.

Licensed Missouri real estate agent who assisted clients to buy and to sell residential properties.

Project Engineer (Software Simulation) responsible for developing aircraft simulation software and led teams of 2-4 who developed the software that saved the Navy millions of dollars in test flights over the course of more than twenty projects. Involved in all aspects of the Software Development Lifecycle (SDLC) for the application and was the Subject Matter Expert for the User Interface.

Designed and developed electrical drawings for 30 commercial, industrial and institutional construction projects with increasing levels of responsibility