Scott Mutter Email & Phone Number

Seattle, WA, US

Lynnwood, Washington, United States

Washington, United States

• Managed the Front End which includes cashiers, online fulfillment, returns and cash office; 30+ associates
• Engaged with associates to improve service scores and speed of service
• Store Shrink Action Plan Captain
• Store Cycle Count Captain

Washington, United States

• Managed the Seasonal and Outdoor Power Equipment departments
• Merchandised product in a logical way to increase sales
• Ensured high sales volume products are in the store and on the shelves for customers to purchase
• Completed weekly reports to correct inventory discrepancies
• Store Cycle Count Captain

Washington, United States

Oversaw a team of 20 third-party labor workers and provided logistical, decision-making and hands-on support to complete a 900+ bay overnight remerchandizing project over a span of two and a half months

• Developed personal website using current design strategies and technologies
• Used Google Analytics and Google Tag Manager to track interaction with personal website

Washington, United States

• Managed the Appliances, Cabinets, Millworks departments
• Trained Specialists and Associates on how to use Lowe's Installation Management System to help manage customer's installations
• Ensured high sales volume products are in the store and on the shelves for customers to purchase
• Completed weekly reports to correct inventory discrepancies
• Store Cycle Count Captain
• Store LPP Captain

Washington, United States

• Transitioned to new role from Service Manager
• Managed the Flooring, Paint and Windows & Walls departments
• Trained Specialists and Associates on how to use Lowe's Installation Management System to help manage customer's installations
• Ensured high sales volume products are in the store and on the shelves for customers to purchase
• Completed weekly reports to correct inventory discrepancies
• Captained the dissemination of weekly safety information

Washington, United States

• Provided solutions to customers’ appliance and kitchen needs
• Reset product to ensure proper merchandising and increase sales
• Ensured shelves were full at all times and displays are on the floor so customers can find product
• Performed cycle counts to maintain accurate inventory
• Selected for Store Support Manager Training for Q3 2018

Washington, United States

• Worked alongside Sales Specialists to provide solutions to customers’ appliance and kitchen needs
• Performed cycle counts to maintain accurate inventory
• Reset product to ensure proper merchandising and increase sales

Bothell, Washington, United States

• FTE with TechMahindra, provided on contract to AT&T
• Used CSAT survey responses and ad-hoc investigations into errors and other metrics as a basis to analyze customer sessions to identify points of struggle in key buy flows.
• Drove defects and enhancements from discovery to completion to generate revenues in excess of $100M/year.
• Compiled and presented data analyses to other teams and executive leadership (including c-suite) to help them make informed business, marketing, and development decisions.
• Developed and implemented reporting, ticketing, documentation, and release readiness standards for the entire team (30+ members). Primary editor for major communications and reports.
• Managed and assigned intake requests to team members, administered the team ticketing system, and created an internal wiki to house documentation, presentations, and reporting.

Bellevue, Washington, United States

• Developed front-end code for the customer facing website using assets created by the graphic designer.
• Migrated to a new development platform while simultaneously going through a full product stack rebrand that ultimately increased sales by 10%.
• Updated and maintained code for the multilingual customer account management portal and other applications and services across multiple servers.
• Implemented customer tags and reporting using Google Analytics to track HTTP error codes.
• Communicated weekly with the COO, Director of Marketing and Senior Product Manager regarding website health and development activities.

Bellevue, Washington, United States

• Provided technical support to individual consumers of Laplink products, over chat or phone, to troubleshoot errors or assist them with other issues.
• Performed duties such as maintaining critical data backups, monitoring, and maintaining servers and server certificates, and providing internal helpdesk support to users.

Washington, United States

• Provided expert product knowledge to help educate and provide solutions for customers.
• Designed bathrooms tailored to customers’ needs and budget
• Was consistently #1/#2 for monthly sales in the District

Washington, United States

• As a Loader, helped customers load their larger purchases into their vehicles
• Promoted to CSA within 2 months of hire, worked in Electrical then Plumbing.
• Worked alongside Sales Specialists and Department Pros to provide solutions to customers’ electrical and plumbing needs

Bachelor'S, Computer Science

Associate'S Of Applied Science, Networking/Computer Science