As a Certified Scrum Master (CSM) with an MBA and extensive experience as a Senior Technical Business Systems Consultant, I excel in providing technology solutions and guiding cross-functional teams. My passion lies in identifying technical issues, offering transparent guidance, and facilitating smooth project execution. With a strong background in IT infrastructure projects and a knack for problem-solving, I am eager to transition into a Technical Project Management or Scrum Master role to drive impactful results and continuous improvement.Specialties: Migrations / Upgrades, Server System Integration, Hardware Analysis / Repair, Technical Analysis, Desktop System, Integration Service / Contract Analysis, Project Management, Operations support, Client / Customer Relations
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Senior Information Technology ConsultantWells Fargo Jul 2018 - Jul 2024San Francisco, California, Us• Led technology initiatives for complex projects, assessing customer information, and recommending best solutions.• Managed and supported delivery of technology products and services for medium to large business unit clients.• Collaborated with cross-functional technology teams to resolve issues and provide customers with the best possible solutions. -
Senior Technical Project ManagerWells Fargo Jul 2017 - Jul 2018San Francisco, California, Us• Led a cross-functional team to analyze and resolve resource requirements, project dependencies, financials management, and effective communications for change management deliverables.• Facilitated sub-program components within change management, contributing to project plans and budgets, and resolving complex problems in accordance with timelines.• Reviewed business organizational systems to anticipate change impacts and ensure comprehensive engagement strategies.
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Technical Project ManagerAdvantage Resourcing Oct 2015 - Jul 2017Cincinnati, Ohio, Us• Coordinated and monitored complex projects from initiation to delivery, ensuring all project components are assigned to appropriate resources.• Identified ambiguities and omissions in logic, articulating requirements with line of business and development staff.• Established project schedules, negotiated adjustments, and ensured system integration validation for timely releases. -
Senior Customer Service EngineerNce Computer Group Mar 2011 - Oct 2015Calne, Wiltshire, Gb• Managed service contracts for major clients like Wells Fargo and AT&T, ensuring timely repairs and parts management.• Built strong customer relationships resulting in increased customer loyalty and satisfaction.• Encouraged cross-team cooperation to resolve complex technical issues and improve customer service. -
Senior Hardware EngineerHewlett-Packard Jun 2009 - Dec 2010Houston, Texas, Us• Managed personal and enterprise computing and printing equipment for Hewlett-Packard customers, ensuring timely resolution of issues.• Built strong customer relationships, leading to increased customer loyalty and satisfaction.• Leveraged technical knowledge and interpersonal skills to address customer service issues effectively.Expedited repair of customer servers by leading a team to implement remote server support.• Simplified field engineer/customer contact by advocating hotlink of customer contact information within field engineer telephone ticketing system.• Advised field team of enterprise-wide changes by serving on corporate Employee Action and Total Customer Experience committees. -
Associate Project ManagerHewlett-Packard Feb 2008 - Jun 2009Houston, Texas, Us• Provided onsite project management office support by reconciling financial and service reports.• Supported international service escalations and created customized Microsoft Access database for tracking.• Expedited repair of customer servers by leading a team to implement remote server support.
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Field Engineer IHewlett-Packard Nov 2006 - Feb 2008Houston, Texas, Us• Completed computing and printer hardware repair for Hewlett-Packard customers, ensuring timely resolution and strong customer interactions.• Ordered and tracked parts for repair, exceeding customer satisfaction metrics with 90% on-time call completion and 87% total customer satisfaction.• Enhanced customer service by leading daily teleconferences to balance field engineer workload and serving as the team's laser printer subject matter expert.
Scott Sewell Education Details
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University Of PhoenixProject Management -
American Intercontinental UniversityInformation Technology
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American Intercontinental UniversityInformation Technology
Frequently Asked Questions about Scott Sewell
What is Scott Sewell's role at the current company?
Scott Sewell's current role is Servant Leader | IT Technical Project Manager | Certified Scrum Product Owner (CSPO) | Certified Scrum Master (CSM) | Masters Business Administration (MBA).
What schools did Scott Sewell attend?
Scott Sewell attended University Of Phoenix, American Intercontinental University, American Intercontinental University.
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