Scott Oliverio Email & Phone Number

Detroit, Mi, Us

Detroit, Michigan, United States

Seoul, South Korea

𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗱 𝗮𝗻𝗱 𝗘𝘅𝗲𝗰𝘂𝘁𝗲𝗱 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Led the development of a pioneering customer success strategy that markedly improved retention, satisfaction, training, and lifetime value for prestigious clients such as Google, Meta, Netflix, Ford, and Samsung. This initiative involved crafting a streamlined process supported by state-of-the-art software tools to effectively manage client engagement.𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁: Established and directed a high-performing global team comprising Customer Success Managers, Technical Solutions Engineers, and Customer Learning professionals. Successfully generated over $8 million in recurring revenue through strategic leadership and operational excellence.𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Collaborated effectively with sales, marketing, and product teams to ensure alignment of customer success initiatives with overall business objectives, aiming to drive substantial revenue growth and achieve an ambitious $15 million target.

Detroit, Michigan, United States

𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Spearheaded operations for the North American design studio, specializing in UI and UX design for automotive digital clusters, center screens, heads-up displays, and smart surfaces for prestigious clients including BMW, Mercedes-Benz, Ford, Rolls-Royce, and Mini.𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁: Led and inspired a diverse team of 12 senior designers, including specialists in motion graphics, real-time Unreal design, and UI/UX, consistently surpassing revenue targets exceeding $10 million.𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗠𝗮𝗿𝗸𝗲𝘁 𝗘𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻: Stimulated new business development by strategically expanding into new markets and territories, fostering relationships, implementing innovative marketing solutions, training teams, and conducting thorough market research.𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲: Ensured the organization’s financial health and profitability through meticulous budgeting, forecasting, and financial reporting, driving sustainable growth and operational excellence.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀: GCP, AWS, EC2, Terraform, Docker, Kubernetes, Jenkins, NodeJS, React, PostgreSQL, HTML, JavaScript, Golang, JIRA, Confluence, Notion, Aha!, NVIDIA Omniverse Streaming, IoT

Royal Oak, Mi

𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Pioneered product development operations, overseeing the construction of a proprietary VR SaaS platform that enables rapid, scalable development and serves as the foundation for future-modernized VR training experiences.𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗮𝗻𝗱 𝗙𝘂𝗻𝗱𝗶𝗻𝗴 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: Achieved annual recurring revenue exceeding $1 million within the first two years and played a pivotal role in securing Series A venture capital funding exceeding $6 million, demonstrating strong market potential and investor confidence.𝗣𝗮𝘁𝗲𝗻𝘁 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁: Obtained a patent pending for our innovative management and distribution platform, showcasing our commitment to cutting-edge technology and intellectual property.𝗚𝗿𝗼𝘂𝗻𝗱𝗯𝗿𝗲𝗮𝗸𝗶𝗻𝗴 𝗩𝗥 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Executed projects delivering VR solutions that significantly enhance performance, collaboration, and job safety, featuring a first-to-market suite including multi-user functionality, scenario randomization, and real-time reporting and analytics. Additionally, the product boasts behavior-changing story narratives with photo-realistic audio and visual effects, setting new industry standards.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀: GCP, AWS, EC2, Terraform, Docker, Kubernetes, Jenkins, NodeJS, React, PostgreSQL, HTML, JavaScript, Golang, JIRA, Confluence, Notion, Aha!, NVIDIA Omniverse Streaming, IoT

Royal Oak, Mi

𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻: Led the success of Experience Creation using 3D visualization for product development and marketing, driving innovative approaches and impactful results.𝗦𝘂𝗽𝗲𝗿𝘃𝗶𝘀𝗶𝗼𝗻 𝗮𝗻𝗱 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆: Supervised 140 associates across diverse functions, ensuring high efficiency and performance.𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Played a crucial role in the North American Executive Team, spearheading operational planning, resource allocation, strategy implementation, quality control, performance outcomes, and team development.𝗕𝘂𝗱𝗴𝗲𝘁 𝗮𝗻𝗱 𝗣&𝗟 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽: Oversaw a $30 million production budget with full profit and loss ownership.𝗔𝘀𝘀𝗲𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆: Delivered over two million assets annually to valued clients, consistently exceeding expectations.𝗪𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Enhanced the Great Places to Work metric score by 28%, the largest increase globally, reflecting significant improvement in workplace culture and employee satisfaction.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀: GCP, AWS, EC2, Terraform, Docker, Kubernetes, Jenkins, NodeJS, React, PostgreSQL, HTML, JavaScript, Golang, JIRA, Confluence, Notion, Aha!, NVIDIA Omniverse Streaming, IoT

Dearborn, Mi

𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗢𝘃𝗲𝗿𝘀𝗶𝗴𝗵𝘁: Led a technology organization of over 100 resources, including Software Engineering, Quality Assurance, and Technology Enablement, managing web properties for all Ford and Lincoln brands, ensuring high performance and innovation.𝗣&𝗟 𝗮𝗻𝗱 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed Technology P&L over $50 million, overseeing operations, resource allocation, and strategy implementation to drive business growth, profitability, and financial health.𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆: Spearheaded strategic planning, infrastructure design, and information security initiatives, aligning with organizational goals and industry standards to drive technological excellence and safeguard assets.𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Worked closely with Ford and Lincoln to onboard new partners and optimize network capabilities, enhancing operational efficiency and improving service delivery.𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Implemented robust governance frameworks, process improvements, and quality control measures to maintain and exceed high standards of service delivery and operational excellence.𝗔𝘄𝗮𝗿𝗱-𝗪𝗶𝗻𝗻𝗶𝗻𝗴 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Honored with the agency's inaugural President's Award for outstanding contributions through consulting and implementation services for Adobe Marketing Cloud, demonstrating exceptional impact and leadership. Completed the Maestro Leadership Training Course, further enhancing leadership capabilities and strategic management skills.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗲𝘀: GCP, AWS, EC2, Terraform, Docker, Kubernetes, Jenkins, NodeJS, React, PostgreSQL, HTML, JavaScript, Golang, JIRA, Confluence, Notion, Aha!, NVIDIA Omniverse Streaming, IoT

Plano, Tx

𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗦𝗮𝗮𝗦 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Spearheaded the creation of PEPnet, a transformative SaaS platform serving over 300,000 PepsiCo employees, facilitating cultural transformation and fostering enhanced collaboration across the organization.𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Led a team of IBM software engineers, managing strategic planning, infrastructure design, resource management, information security, and governance for PEPnet, ensuring robust and scalable platform development.𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲-𝗟𝗲𝘃𝗲𝗹 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴: Provided strategic consulting to PepsiCo's executive leadership on digital strategies, ensuring alignment with business objectives, driving innovation, and supporting strategic decision-making.𝗜𝗺𝗽𝗮𝗰𝘁 𝗼𝗻 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗮𝗻𝗱 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Oversaw PEPnet's implementation, significantly contributing to cultural change and promoting collaboration throughout PepsiCo's ecosystem, resulting in enhanced operational efficiency and employee engagement.

Detroit, Michigan, United States

𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗜𝗻𝘁𝗲𝗿𝗻𝗲𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Led the definition and implementation of General Motors' next-generation internet strategy, revolutionizing user experiences across divisional and cross-divisional web properties, online advertising (OLA), and email campaigns, significantly enhancing digital engagement.𝗨𝗜 𝗗𝗲𝘀𝗶𝗴𝗻 𝗮𝗻𝗱 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝘀 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Directed the Presentation Layer Standards team for GM brand websites, ensuring consistency, excellence, and a seamless user interface design and functionality across all digital touchpoints.𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗮𝗹 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Architected a unified framework and infrastructure for digital properties, enhancing efficiency, scalability, and performance across GM's online platforms. Designed reusable software components for customizable brand websites, optimizing development processes, reducing time-to-market, and maintaining brand integrity across various digital initiatives.

𝗣𝗶𝗼𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗠𝘂𝘀𝗶𝗰 𝗦𝘁𝗿𝗲𝗮𝗺𝗶𝗻𝗴: Co-founded and played a pivotal role in an early-stage startup specializing in digital music streaming, pioneering the industry ahead of iTunes and .mp3 standards. Secured Angel investment exceeding $5 million, showcasing exceptional vision and entrepreneurial drive.𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗶𝘃𝗼𝘁: Successfully pivoted the startup into a dynamic internet development and hosting company, serving a diverse client base including industry giants like Ilitch Holdings, Detroit Red Wings, Little Caesars, and high-profile celebrity clients such as Kid Rock.𝗙𝗼𝗿𝘁𝘂𝗻𝗲 𝟭𝟬𝟬 𝗘𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻: Expanded services to cater to Fortune 100 companies such as General Motors and PepsiCo, demonstrating remarkable adaptability, scalability, and excellence in business operations, solidifying the company's reputation as a trusted partner for large-scale enterprises.

Detroit Metropolitan Area

𝗣𝗶𝗼𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲: Contributed as a key member of the team that designed and installed the first Local Area Networks (LANs) and Wide Area Networks (WANs) across Pepsi-Cola North America, laying the foundation for modern network communications within the company.𝗘𝘅𝘁𝗲𝗻𝘀𝗶𝘃𝗲 𝗥𝗼𝗹𝗹𝗼𝘂𝘁: Spearheaded the rollout of network infrastructure across over 400 locations, ensuring seamless connectivity and operational efficiency across a vast geographic area.𝗥𝗲𝗴𝗶𝗼𝗻𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Held responsibility for 28 critical locations, including distribution and production facilities, managing the implementation and maintenance of network systems to support Pepsi-Cola's operational demands and business growth.