• Led Localization & Translation experience and was responsible for increasing global content discovery and utilization through iterative enhancements. • Worked cross-functionally with Content and UX teams to lead an ‘End-to-End Certification’ project, defining strategic outcomes, conducting workshops, and streamlining the attainment process for users seeking professional certifications in technology, development, business, and leadership professional certifications. • Using design thinking principles, identified end-user and admin pain points through online surveys and interview analysis, collected critical certification metadata that led to our certification discovery model, and facilitated conversations with strategic I.T. customers to determine End-to-End Certification jobs to be done, aiding in feature prioritization of discovery, learning, practice, voucher management, and results attainment. • Led cross-functional groups in Localization and End-to-End Certification projects, ensuring collaboration across U/X, Architecture, and partnership teams to meet project deliverables. • Achieved project milestones within tight timelines and resource constraints, highlighting strategic planning and execution proficiency. • Enhanced platform utilization by 8% month-over-month for non-English-speaking users through design thinking-driven improvements in search and browse features. • Integrated digital credentialing solutions from Accredible and Credly into Learner Experience Platform, increasing the capture rate of verified certification information and improving customer’s employee certification data.

• Responsible for crafting and executing a 12-month vision and strategy for UKG’s talent management solution for the SMB market, collaborating closely with Engineering and UX leads. • Coached and enhanced product owner skills in a SaaS talent management application, leading strategic value-driven story crafting and prioritization. • As part of the 'Value Stream’ team, I promoted regular, open communication with internal stakeholders, gathering feedback on strategy, roadmap, and go-to-market plans. • Launched a new SMB learning management system, growing it to over 200 successful deals through strategic thought leadership. • Took the lead on revitalizing a recruitment module facing obsolescence, integrating a third-party job board aggregator, which cut the time to market by three months and simplified client processes. • Collaboratively restructured the roadmap to enhance user experience over feature enhancements, boosting the competitiveness of our Talent solution. • Successfully reduced the bug count by over 50% within six months by prioritizing critical issues in the backlog and enhancing our engineering processes.

Oversaw a team of Agile product managers in managing online learning functionality within the award-winning learning management platform; Percipio. Leveraged data analytics tools, such as Google Analytics and Pendo, and utilized competitive market data to develop the vision and product roadmap executing a Scaled Agile Framework (SAFe) for deployment. Drove utilization of the platform with high-performing search, content recommendations, and tagging capabilities that drove discoverability and personalization. Led a small group of product owners responsible for content configuration, policy, and attestation capabilities, which led to double-digit growth for our Compliance market.

Charged with leading a program team, of 40+ team members, including four remote product managers and one technical communications writer responsible for designing, developing, testing, and delivering product enhancements to the leading LMS platform: Skillport. Established the strategic vision to deliver customer-focused solutions with solid value propositions, meet demonstrated market needs and provide unique competitive advantages for Skillsoft. Coached product managers responsible for defining and driving innovative, customer-driven technology solutions.

Overall responsibility for the roadmaps of Skillsoft’s course players, content development tools, and learning content portals. Defined product specifications including market analysis, and functional and non-functional requirements. Developed go-to-market materials to support field sales. Provided regular customer presentations and feedback sessions to drive adoption and influence future roadmap decisions.

Responsible for the procurement of market feedback that drove the strategy for delivering multiple learning solutions for the higher education market. Responsible for the management of functional and non-functional requirements used by Engineering to develop and test solutions. Worked cross-functionally with Engineering, Marketing, and Sales to develop go-to-market materials for internal and external stakeholders.

Responsible for the procurement of market feedback that drove the strategy for delivering multiple learning solutions for the higher education market. Responsible for the management of functional and non-functional requirements used by Engineering to develop and test solutions. Worked cross-functionally with Engineering, Marketing, and Sales to develop go-to-market materials for internal and external stakeholders.