Scott Ortiz Email & Phone Number

Disciplined data driven leader with a passion for delivering differentiated customer experiences through operational excellence. Competencies in solution analysis & design, enterprise architectures, integration, product management, business development, management, and strategic consulting. 27+ years of proven success in product life cycle management and solutions delivery at scale.Career highlights:- Led analysis and design efforts to simplify and transform Charter Communications' billing strategy to a streamlined monthly subscription services and collections model. This new billing strategy helped to reduce the #1 call driver into customer support centers related to complex billing prorates. The new strategy is estimated to have yielded $200M+ in EBITDA yearly for customers processing on CSG's Billing Platform.- Partnered with Charter IT Teams and led Billing and Field Operations integration efforts between Charter's BSS/OSS and CSG Billing & Field Service Management Solutions.- Consulted directly with Charter Communications leaders in rationalizing the 2016 acquisition of Time Warner Cable and Bright House Networks, creating the second-largest U.S. broadband provider and third-largest pay TV provider.- Led solution definition for CSG's ACP Voice and ACP Commercial offerings which have been widely deployed by CSG clients to support digital phone and other digital services supporting residential and small-to-medium enterprises.

Listed skills include Product Management, Requirements Analysis, Enterprise Software, Solution Architecture, and 31 others.