Scott Pearce Email & Phone Number

Australia

Adelaide, Australia

Working under broad direction, operating with a high overall degree of autonomy, the Manager, IT Service Delivery is responsible for the delivery of ITIL® aligned Service Management incorporating multiple ITIL aligned processes, such as Incident Management, Change Management, Problem Management and Knowledge Management.and maintaining continuity of these services to the broader business, staff and third parties.I lead and manage the IT Service Delivery services and functions to meet the current and future needs of the University. The key responsibilities will be the overall leadership and management of the End User Support,which is responsible for areas of Service Desk IT and Non-IT Service Desk support and advice including telecommunications, Onsite desktop support, and end user Client Computing services.

Adelaide, Australia

Adelaide, Australia

Responsible for the overall functioning of the Chapter, leading and managing the Chapter Board and services.

Adelaide, Australia

Adelaide, Australia

Responsibilities & Duties:Preside over Board meetings in the event of the President’s absence.Assist the President in the discharge of his responsibilities on an as-required basisSpecial & Strategic ProjectsImmediate Past President (IPP) responsibilitiesExecutive OfficerRecruitment and Management of VolunteersSupport other board portfolios as required

Adelaide, Australia

Responsibilities & Duties:All internal & external publications & announcements distributed by the Chapter to members and the outside community, including the Chapter’s Newsletter and the Chapter’s Website.Assist other Board portfolios with publication & distribution activities, in accordance with the documented communications policies of PMI Global and the Adelaide Chapter• Develop an annual communications plan, which includes products involving newsletters, website and press announcements.• Be responsible for the appointment of newsletter Editor and Webmaster each year and provide ongoing accountability for their deliverables. • Liaise with the Membership Director to obtain contact information for PMI members for distribution of publications by email.• Liaise with the directors of Events, membership, Marketing and Professional Development in the promotion of PMI events and educations opportunities.• Review proposed publications or announcements prepared by these Directors to prepare them for publication or distribution to members & recommend appropriate distribution methods and procedures.• With the co-operation of other Board members, assist in the distribution of routine announcements to members, including events, education and marketing.• Solicit articles and other input from members for publishing.• Consult with and provide copies of publications to the Chapter Webmaster to facilitate any required updates to the Chapter web site.• Monitor the PMI Adelaide Web site of quality and relevance, and prompt other Directors to update when information is out of date. • Ensure that the commercial agreements for the Web site and email provider are maintained and that the services are delivered at the appropriate quality level.

All Marketing duties including but not limited to: Strategic Marketing Plan Membership Survey Membership & promotion strategy Media/Press Relationships New Chapter Sponsorship Professional Bodies Relationships Promotions, Advertising & Sponsorship Chapter Marketing Kits & Materials Awards Programme Conference Exhibitions & Sponsorship Marketing BudgetKPIs:Attend at least 75% of Board meetings Attend & present at least one Awards Programme presentation Coordinate resources for exhibition at annual Chapter conference Provide a Marketing Update report at each Board meetingDOCUMENT RESPONSIBILITIES Strategic Marketing Plan Marketing Kits & Materials Marketing Presentations Corporate presentation Marketing Survey Results Endorsement White Paper

Adelaide, Australia

Ensure the web servers, hardware and software are operating correctlyCreate and manage website pages and content Manage website components and operations through use of HTML and other programming language expertiseThe regulation and management of access rights of different users and user groupsCommunicate with the PMI Adelaide Chapter Board and membersUndertaking the updates and development as allocated by the Communications DirectorCompleting the assigned tasks within the agreed timelineEnsuring that the content and presentation of the Adelaide Chapter Website is of the highest qualityProviding suggestions to the Communications Director on how to improve the quality of the PMI Adelaide Chapter website and actively participating in implementing new features.

Asia Pacific

As an adviser to this group it is my responsibility to provide guidance and support to PMI as it engages this segment, from the perspective of students, recent graduates and young professionals involved in project management coursework & activities and in PMI chapters.

Adelaide, Australia

The Client Delivery Manager is responsible for coordinating delivery of all Service Management processes including the following:Incident ManagementService Level ManagementChange ManagementKnowledge ManagementProblem ManagementCapacity & Availability ManagementService Request ManagementRelease ManagementContinual Service Improvement

Adelaide, Australia

Responsibilities & Duties:Acts as the regional representative as required;Manage service delivery to customers as required;Meet service levels and contractual obligations as required;Acts as the first escalation point within scope of responsibilities for process related issues;Maintains awareness of specified account, legislative and market process requirements. Also maintains details of requests for process change;Attend and participate in Global Management meetings;Works with the Global Service Leads to ensure global process requirements are met and are supported by consistent set of tools;Works with the Global team to develop and maintain the Process and supporting material;Works with Business Improvement Governance board to ensure process requirements are met and are supported by consistent set of tools;Process performance monitoring (Reports, Dashboards, Audits, and Compliance) and monitoring progress against targets;Develops budgets for development of procedures and Improvements projects;Maintains the deployment & maintenance of the process;Maintains procedural documents and role descriptions;Provides regular communication on process related topics to regional process community members;Responsibilities pertaining to Occupational Health & Safety;Ensure the work for which they are responsible is carried out in ways which safe guards the health and safety of employees or contractors in their charge, and whom they engage, and eliminates or reduces environmental impacts;Develops and drives process and procedural improvements and enhancements (projects);Responsible for monitoring and reporting on process compliance and effectiveness – identification of best practice;Seek approval of business case for initiatives beyond agreed budget;Chairs process related meetings with process team & executive sponsors;Participates in audits (ISO, internal and external, ITIL) and owns process related action items raised during audits;

Manage all aspects of the Awards including:Annual Gala DinnerProject PlanProject BudgetStakeholdersVolunteersJudging ProcessPrizesReportsCommittee Meetings

Adelaide, Australia

Skills & Experience:• Microsoft support skills• Server hardware skills, including blade enclosures• Intimate knowledge of firmware and driver updates• VMware experience and preferably certified• Experience in an Enterprise class environments• Solid grounding in ITIL principles• 2+ year’s experience supporting Server environments• Domain Administration level knowledge of Active Directory• Printer Server Management• Strong understanding of server tools for diagnosing health on HP products• Demonstrated experience with LAN/WAN protocols• System Maintenance including O/S patching and updates• Backup and Restore planning, installation and configuration• Monitoring and Software Distribution tools knowledge• Strong fault diagnosis and resolution skills• Ability to create detailed documentation for both technical and non-technical audiences• Excellent written and verbal communication skills are essential• Citrix and Windows Terminal Server experience• SAN experience• Blade Servers• Clustering – Windows NLB, MSCS and VMware HA a bonus• Broad exposure to a variety of server hardware

Adelaide, Australia

Phone diagnostics and I.T. troubleshootingLiaising with service provider groups and vendorsWorking within a team environmentProvide high levels of customer serviceCall logging and data entryProvide level 1 and 2 help desk support to clientsClient knowledgebase management and support

Adelaide, Australia

Receive/Sort/Process incoming and outgoing mailOrganise mail for distributionData entryMaterials handlingGeneral Housekeeping

Adelaide, Australia

Database maintenance.Help desk support.Customer and Client Consultation.Project Management.Administration duties.

Bachelor'S Degree, Information Technology

Key academic study areas: Project Management Software Engineering Computer Programming Advanced Databases

Certificate Iv, Project Management

Stage 2 Sace

Professional Management

Professional Management Program

Executive Mba, Business Administration And Management, General