Scott Perron Email & Phone Number

Team Lead Corporate Intranet Group 2007 - 2009Team lead and senior technical resource managing the corporate IIS Intranet and SharePoint environment. Managed regional and offshore staff acting as primary liaison between customers, staff, and senior operations management.Saved $500,000 in development and implementation costs by introducing new process for server environment migration. Implemented first of its kind methodology for legacy hardware replacement, which reduced a multiple year migration path to a few months. Developed replacement strategy that will compile savings for the company for all future migrations. Reduced customer escalations by 75% after promotion to team lead by analyzing and modification of work intake process for U.S. and offshore staff.Decreased down time by implementing new change management technology.Improved operating efficiencies through re-engineering of group operational procedures.

Managed the implementation, support, and troubleshooting of server infrastructure to address the needs of various internal business units.Improved environmental stability by designing and implementing a new fault tolerant Front Page environment utilizing Microsoft Application Center.Created costs savings through consolidation and decommissioning of standalone NT 4.0 servers to new fault tolerant, shared Windows 2003 IIS 6 hosting environment. Reduced maintenance costs by replacing end of life content replication tool with Microsoft Application Center.Reduced down time of critical application outages by managing problem identification and resolution on behalf of business units.Improved efficiency by development of departmental policies and procedures.

Managed 100+ AAA production and development servers in a Novell 4.11 and NT 4.0 environment. Provided problem resolution, software upgrades, and replacement of failed components within same business day. Identified cost saving opportunities through server consolidation and migration to redundant systems.Increased environmental stability by engineering of fault tolerant infrastructure. Directed Y2K server preparation and achieved 100% environmental success rate.Increased efficiencies across business units by customizing technical solutions tailored to specific business needs. Improved environmental stability by creation of off-site disaster recovery location for multiple domain environments.Increased operational productivity through creation of NT shares, groups, printers, and login scripts.

Supported 500 node desktop environment for local and remote access PCs and laptops including lab and training room environments.Increased efficiencies by providing training to local technicians as well as managing enterprise wide standards.Improved software delivery time through the deployment of numerous Fidelity software initiatives through SMS. Managed department desktop upgrades.; Worked exclusively for mutual fund managers, managing laptop pool, providing setup and configuration, coaching, and troubleshooting of all issues.

Provided PC support for 700 node network in a multiple vendor, desktop, laptop and printer environment.Performed hardware and software upgrades and diagnostics.Managed system upgrades and data transfer from old to new systems.Performed Novell LAN administration tasks.