Scott Pleavin Email & Phone Number

Greater Calgary Metropolitan Area

• Officiates Minor and Junior hockey in Calgary's central zone up to U18 AAA and Jr. B. levels, respectively• Selected to participate in international tournaments and championships, including WickFest and the Circle K Classic

Calgary, Alberta, Canada

• Handled 50+ daily customer interactions via calls, email, and chat, providing friendly, personalized service for heightened satisfaction• Achieved recognition as a top within the first month of hire, highlighting a commitment to delivering outstanding customer service• Built expert, dynamic knowledge of all company products and services to answer customer questions quickly and increase upsells• Maintained meticulous daily recordings and documentation of issues and resolutions, providing valuable insights to management for operational enhancements• Resolved customer complaints and escalations, conducting research and implementing ad hoc solutions when necessary• Recommended improvements to company processes to increase efficiency and user experience• Selected to test and play key role in new product testing and roll out

Calgary, Alberta, Canada

• Trained, coached, and mentored 30+ new customer service agents• Developed educational content to enable customer success and minimize handling time• Assessed training needs through surveys, interviews, and management consultations• Provided ongoing feedback and support during and after training

Calgary, Alberta, Canada

• Handled 50+ daily customer interactions via calls, email, and chat, providing friendly, personalized service for heightened satisfaction• Achieved recognition as a top within the first month of hire, highlighting a commitment to delivering outstanding customer service• Built expert, dynamic knowledge of all company products and services to answer customer questions quickly and increase upsells• Maintained meticulous daily recordings and documentation of issues and resolutions, providing valuable insights to management• Resolved customer complaints and escalations, conducting research and implementing ad hoc solutions when necessary• Recommended improvements to company processes to increase efficiency and user experience• Selected to test and play key role in new product testing and roll out

Barrie, Ontario

• Provided day-to-day oversight for numerous projects, some being multi-million dollar accounts• Coordinated with engineering consultants, government officials, and other stakeholders to ensure defined success metrics were met• Reported on findings using data visualization software to present meaningful insights• Interpreted and synthesized significant findings into technical reports and presentations• Normalized and standardized data to the clients' liking, working with programmers to refine ETL methods and automation processes• Created and maintained spreadsheets and dashboards to consolidate data and summarize KPIs for senior management• Developed GIS maps based on civil infrastructure to assist with asset visualization• Served as a member of the company's Joint Health and Safety Committee, where I helped develop company programs, procedures, and policies

Barrie, Ontario

• Used SCADA system to analyze and interpret real-time environmental data at 200+ monitoring locations belonging to multiple projects•Monitored incoming data, following QA/QC processes to ensure data integrity and completing diagnostic analysis to explain anomalies• Scheduled and directed technicians to carry out maintenance, calibrations, and alarm responses, verifying the equipment’s optimal performance• Scrubbed datasets prior to formal analyses; eliminating duplicates, anomalies, and gaps to avoid distortion and misinterpretation• Worked as a part of a team to evaluate and analyze key data that would shape future business strategies

Barrie, Ontario, Canada

• Investigated potential monitoring locations to evaluate accessibility, suitability, and to identify safety hazards; coordinated with clients, management, and analysts to ensure project deliverables were met• Led teams of technicians working on new, momentous projects as operations expanded throughout Eastern Canada, travelling as far as Halifax to represent the company• Provided training and mentorship to co-op students and junior field technicians

Barrie, Ontario

• Assembled and tested electronic instrumentation prior to its field deployment• Installed and ensured proper function of monitoring instrumentation, including flow meters, rain gauges, and water quality samplers• Responded to alarms to diagnose malfunctioning equipment or verify anomalous data• Completed preventative maintenance, regular sensor calibrations, and alarm tests to ensure the equipment's reliability and accuracy

Ontario, Canada

Business Administration, Marketing, Gpa: 3.96/4.00

Activities and Societies: Marketing at SAIT Student Club, SAIT Students' Association (SAITSA), Phi Theta KappaAt SAIT, I took.

Ontario College Advanced Diploma, Environmental Technology

Activities and Societies: Intramural hockeyThis program provided me with an advanced skillset in the use of environmental sampling.